1. CV
Details
Name: Amy Dickson
Address: 171 St Clair Street, Kirkcaldy,
Fife, Scotland, KY1 2BX
Contact: 07935724171
amydickson93@hotmail.co.uk
LinkedIn- uk.linkedin.com/in/amydickson93
Skills
Adapting to face new challenges
Customer Satisfaction
Management experience
Organisation skill
Fast paced environment
KRAs
Working to deadlines
Rota planning for a team of 100+ colleagues
About me
Having worked in customer facing roles through my career, I've developed valuable skills-
I'm a confident communicator with great people skills as well as being hard-working and
honest by nature. Working mainly in retail has helped me become patient, polite and a
good listener that would be a great asset to your team. One of my key skills is getting the
job done. I will not stop until I am satisfied I have completed my latest task to a standard
I'm happy with. I am very confident working part of a team and naturally I like to assume
the role of leader.
Current role
Service Section Leader From 10/2014
at Asda
I am currently a Customer Service Section Leader at Asda. I am part of a team that runs all
aspects of front end.
• Working in a fast paced environment
• Being part of a leadership team
• Leading a department of over 100 colleagues
• Customer care and satisfaction
• Training and development
• Working to deadlines and adapting to changes
• Completed duty cover responsibilities
• Competent colleague for petrol station
Previous experience
Front End colleague/Financial Services Coordinator
at Asda From 08/12 – 10/14

2. Key responsibilities:
• Key supervisor role
• Training and development
• Working with departments section leadership
• Trained in first aid
• Completed Level 3 Apprenticeship in Retail
• Adapting shift patterns to suit needs of the business
• Started management modules to progress
Qualifications
Level 3 Modern Apprenticeship in Retail (Sales Professional) – Asda(Walmart)/Babcock
International
Completed October 2014
Pass
HND Practical Journalism
Completed June 2013
Pass – Grade A
NCTJ Diploma in Journalism
Completed June 2013
School
Mathematics Higher – A Completed 2011
English Higher – B Completed 2011
Human Biology Higher – C Completed 2011
Other skills
First Aid trained April 2014 valid until April 2017
Shorthand NCTJ 80wpm gold standard
Competent in using Microsoft Office, basic programming skills using TruBasic and basic
graphic design skills using InDesign
Competent using Social Media to advertise and optimise
Completed various training modules including behavioural training, planning and
management modules.
References
Available on request