1. CURRICULUMVITAE
Names : Tenywa Jacob Wagabaza
Nationality : Ugandan
Address : NaifRoad Deira Plot 23
Frij Murar, Dubai
LinkedInLink : https://ug.linkedin.com/in/tenywa-
jacob
Sex : Male
Marital status : Married
Email : jacobt224@yahoo.com
Mobile Telephone : 9713406085
Visa Status : VisitVisa
CAREER PROFILE.
An astute and result oriented professional with five years of exhaustive field experience
in business development, sales and customer service, product promotions and team
management.
CORE STRENGTHS
 Energetic work attitude.
 Customer service expert.
 A dedicated team player who is able to liaise with company employees to
support and implement growth strategies.
 Perfect communicator.
 Research skills.
 Project management skills.
 Professionalism.
 Top sales performer.
 Flexibility and adaptation to working environments.
 Excellent team working skills.
 Exceptional convincing abilities.
ACCOMPLISHMENTS.
Customer assistance.
Able to use my exceptional problem solving acumen and inborn skills to uphold the
company’s image before the customers.
Quality communication.

2.  Skills in developing relationships with key decision-makers in target
organizations for revenue.
Sales.
 Proven skills in breaking new avenues and driving revenue growth and
proactively conducting opportunity analysis by keeping abreast of the market
trends.
Market research.
 Interviewed clients via market surveys to identify product issues and customer
needs.
CAREER MISSION:
To set the business operation and manage resources and achieve the company goals
NAKUMART SUPERMARKETS,EAST AFRICA,UGANDA,KAMPALA.
SALES ASSOCIATE FROM FEB 2010 TO DEC 2012
 Welcoming customers as they arrive in the store with a smile.
 Asking customers how they could be helped .
 Explain product features and warranty agreements.
 Providing customers on updates on daily deals and discounts.
 Assist customers in finding their choice of items.
 Guided customers throughout the shopping process.
 Stocked the shelves according to the company policy and informing supervisors
of any out of stock items.
 Answer customer queries regarding products and deliveries.
 Demonstrate supermarket items for sell.
MUKOVA INVESTMENTS LIMITED, KAMPALA, CENTRAL,
HEAD OF BUSINESS DEVELOPMENT. FROM JAN 2012 TO DEC 2015
Achievements:
 Maintained update knowledge of products.
 Created new processes and systems for increasing customer service satisfaction.
 Developed highly emphatic client relationships and earned reputation for exceeding
sales goals.
 Booked meetings with prospective customers and presented business.

3.  Successfully managed the activities of 15 sales teammembers in multiple locations.
 Recruited, managed and mentored an average of 18 new customer representatives.
 Developed implemented and monitored programs to maximize customer satisfaction
and managed onsite customer service representatives.
 Provided monthly departmental reports and updates to senior management.
 I led the business sales strategy for the business team.
 Provided a high level of products and leadership support to representatives and clients.
 Effectively communicated with team members to maintain clearly defined expectations.
 Collected, monitored and evaluated customer requirements to achieve desired goals
EDUCATION BACKGROUND.
2001-2004:
UGANDA CERTIFICATE OFEDUCATION-BUKOYOSECONDARYSCHOOL.
2005-2006 :
UGANDA ADVANCEDCERTIFICATEOFEDUCATION-BUKOYOSECONDARYSCHOOL.
2007-2010 :
BACHELOR OF BUSINESS STUDIES (ACCOUNTING)-MAKEREREUNIVERSITYBUSINESSSCHOOL.
PROFESSIONALACHIEVEMENTS.
1. CourseworkinMarketing,Business managementand communication.
2. Customerservice certificate.
3. CompletedCustomerservice managementtraining.
REFEREES.
Available onrequest.