1. JAMES C. LAFRENZ
8226 Old Monroe Road
Bastrop LA, 71220
(901) 574-2242
jclafrenz@gmail.com
SUMMARY
Collaborative and passionate leader with 22 years of project management, program administration,
and operations leadership. Significant results in the markets of banking, sales, printing, logistics,
collections, and customer service. Proven abilities to ensure teams meet and surpass the
organization’s objectives.
KEY QUALIFICATIONS
Project Management ~ Program Administration ~ Printing ~ Business Analysis and Integration
Leadership Development ~ Sales ~ Marketing ~Training and Facilitation ~ Coaching and Mentoring
Logistics ~ Customer Satisfaction
PROFESSIONAL EXPERIENCE
CHASE HOME MORTGAGE – Monroe, LA 2012 – 2015
OPERATIONS SUPERVISOR 2013 -
2015
• Managed a team of 6 – 14 processors that reviewed loan collateral files for accuracy to ensure
investment grade ratings.
• Raised team averages over the last six months from 94% to 97.9% for production and 85% to
95.8% for quality.
• Became a dynamic coach for each team member, since August 2014, to successfully navigate
implemented processes when organization’s previous custody tracking system updated to
emBTRUST.
• Worked on a program with Chase IT to correct latency issues with emBTRUST software.
• Became an expert with all collateral requirements of pledging entities (Federal Home Lending
Bank, Federal Reserve Bank, Fannie Mae, and Ginnie Mae, and Freddie Mac).
CHASE HOME MORTGAGE 2012 – 2013
ASSIGNMENT SPECIALIST
• Became a subject matter expert on a team of over 50 employees in the processes and
standards of the home loan transfer industry.
• Member of a small “tiger team” chosen to validate over 60,000 loan assignments in the Chase
MetLife acquisition within a tight three month deadline.
• Developed associate process documentation in MS Word and a training program in MS
PowerPoint covering all major process requirements for loan assignment creation and
validation functions. This material was subsequently adopted as the Chase standard for these

2. functions and is now trained to all new hires and associates who need to increase their
production and/or quality scores.
• Created and managed an Excel based training management system to determine the impact of
associate training events. Developed a critical department tool in MS Excel to validate third
party loan transfers which were lacking in key documentation. This process required an
upload into MS Excel, performing look-ups across multiple lists, and conditional formatting the
output to group elements into logical categories.
• Ranked #1 in a department of over 50 team members following 2013 Year-End Review in
production, quality, and personal contributions to the team’s effectiveness.
FEDEX EXPRESS 2007 –2012
LOGISTICS PROFESSIONAL
• Memphis, TN and Monroe, LA
• Displayed time management skills, professionalism, and courtesy as a logistics professional.
• Managed my personal productivity to consistently deliver between 60-80 stops on local and
extended routes.
• Was recognized in the organization as a leader in the development of new business accounts
and growing current relationships.
• Leadership roles in dangerous goods load analysis and compliance as well as safety awareness.
OFFICEMAX 2004 – 2011
PRINT SUPERVISOR/SALES COORDINATOR
• Memphis, TN
• Results driven operations leader for a $250,000 print department.
• Responsible for transitioning our print department from negative YOY sales to a growth
environment achieving $20k over sales plan within five months.
• Implemented formal project management techniques (team building, budgeting, work
breakdown structure, and bid submission).
• Used both internal and external stakeholders on multiple projects.
• Developed and enhanced the marketing culture for Jim Keras Automotive, Thomas Kinkade
Dealers, Concern EAP, and Lakeside Mental Health Services creating relationships that drove
significant residual sales.
MUSIC DIRECTOR, MESSIAH LUTHERAN CHURCH 2003 –2009
• Memphis, TN
• Responsible for all musical aspects of the church including leadership of all choral activities.
GERMANTOWN BAPTIST CHURCH CONSERVATORY OF MUSIC 1999 – 2003
• Germantown, TN
• Management/direction of a private lesson program which ministered to almost 500 students of
all ages and with a teaching faculty of almost 30.

3. • Proficiency and usage of computer applications dealing with scheduling, billing, payroll,
budgeting, marketing, and communication.
PREVIOUS PROFESSIONAL EXPERIENCE
Extensive management, faculty, and leadership roles in collections, education, church music, applied
musical performance, and program administration.
EDUCATION
UNIVERSITY OF LOUISIANA AT MONROE - Certification in Project Management, 2012
UNIVERSITY OF SOUTHERN MISSISSIPPI – M.A. – Music, 1992
LUTHER COLLEGE – B.A. – Music, 1989