1. Mike Kenehan
(817) 888-7116
mikekenehan@gmail.com
www.Linkedin/com/in/mikekenehan
POLICIES & PROCEDURES ANALYST / TECHNICAL WRITER / QUALITY ASSURANCE
Collaborative, detail-oriented professional with experience in Aerospace, Transportation, Insurance and
Health Care industries in both domestic and international environments. Excels in program management;
internal customer support; writing and editing work instructions, policies and procedures; and developing /
implementing quality processes that reduce production time. Demonstrates strong communication,
presentation and analytical skills with a proven track record of exceeding internal customer satisfaction
targets within budget and on time. Known for driving positive culture change by utilizing proactive and
preventative continuous improvement methodologies at an executive level.
Prepare manuals / training
materials
Write, edit, and proofread complex
technical data
Produce quality documentation Interview stakeholders and SME’s Training cross-functional teams
TECHNICAL SKLLS
MS Word, MS Excel, MS PowerPoint, MS Visio, Basic Project,
various Adobe applications, HTML coding applications
PROFESSIONAL EXPERIENCE
Lockheed Martin Missiles and Fire Control (MFC) Grand Prairie, Texas 2006 - 2015
Policies and Procedures System Analyst
Developed, implemented and edited policies, procedures and work instructions that ensured conformity to
specifications as mandated by FAR, OSHA, NQA and ISO regulatory agencies. Directly partner with critical
business function stakeholders and subject matter experts to ensure the development of high performing
processes.
 Trained and motivated cross-functional teams to implement process and organizational improvements.
 Collected / analyzed command media metrics data to track document coding, format, and grammar errors.
 Directly supported edits and revisions of policies, procedures, work instructions, process flows and forms.
 Worked directly with Quality Review Board to ensure exact and timely revisions, cancellations and the
writing of new procedures.
 Assisted program managers with communication tools, webcasts, metrics, website updates and data
reports for successful program management and affordability.
 Maintained the program management website for MFC including content updates, training changes and
information, usage, metrics and content suggestions.
ACCOMPLISHMENTS:
 Developed, streamlined and implemented request single process initiative which combined policies
across the organization. Recognized by Executive VP for this reduction effort on three occasions.
 Reduced coding, format and grammatical errors every year since 2009 by a minimum of 11%.
 Reduced cycle time by an average of five business days on the review of cross-functional procedures
and led Kaizen events on site policy work instruction revisions and the creation of new procedures.
 Trained functional teams on the Command Media Website Training Effort and answered questions
about the Command Media Library.
 Led intra-office self-assessments and formal government audit support efforts for the Quality & Mission
Success organization-Dallas liaison.
 Volunteered to lead the Lockheed Martin Charity Campaign for the entire Finance organization
comprised of 430 employees. Increased contributions by $293.35 per week in a challenging economy.
This translated into an additional $15,254.25 annually.
 Built SharePoint website to house Command Media documents that resulted in easier stakeholder and
SME reference at MFC.

2. Mike Kenehan Page 2
 Co-wrote, produced and helped edit a 10-minute video to communicate roles and responsibilities of
program managers. Delivered to over 200 program managers worldwide.
 Earned awards for outstanding performance.
BNSF Houston, Texas 2005 - 2006
Train Dispatcher
Responsible for the movement and safety of up to 75 trains, each with crews of 2 to 4 people per shift.
 Authorized trains and maintenance-of-way to occupy track limits.
 Coordinated the safe integration of track inspectors and maintenance-of-way crews to operate during rail
traffic.
 Monitored the movement of trains as well as conditions that affected movement such as traffic, track
conditions, crew availability, and weather in a safe and timely manner.
 Stayed current on authority and permission changes and relayed the information to trains and crew
occupying track limits.
 Coordinated with trainmasters, yardmasters, and fellow dispatchers to ensure a smooth transition of
territories.
Allstate Insurance Company Irving, Texas 1999 - 2005
Senior Casualty Claims Representative
Handled approximately 45 automobile insurance casualty claims monthly.
 Negotiated with house council attorneys, plaintiff attorneys, and litigation specialists in the settlement of
large injury claims.
 Evaluated engineering reports to determine causes, contributing factors and assess liability.
 Managed complex House Bill 2 compliance issues vital to successful bodily injury claims resolution.
 Received Chairman’s Award for Excellence for collaborative team work.
EDUCATION
Bachelor of Science, Texas Christian University, Ft. Worth, Texas