Engineering communication skills

1. NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY
FACULTY OF INDUSTRIAL TECHNOLOGY
DEPARTMENT OF CIVIL AND WATER ENGINEERING
Engineering communication skills
TCW1103
Semester 1.1-2017
STUDENT NAME : MBUDZI TAVONGA
STUDENT NUMBER: N0172769W
ASSINGMENT01
1. Define engineering communication skills focusing on:
 Objectives
 Purpose
 Communication types with their strength and weakness

2. Communication objectives and purpose
Objectives
• List and overcome the filters in communication process
• Practice active listening
• Define and understand communication and the communication process
• Tips to improve verbal and non verbal communication
Purposes
• To understand each other
• To gain acceptance for ourselves and our ideas
• To produce action

3. Common ways we communicate

4. The communication process

5. Definition of communication
It is the art of transmitting information, ideas and attitudes from one person to another.
Communication is the process of meaningful interaction among human beings.
It is the transition of an idea or feeling so that the sender the receiver share the same understanding.
Communication is not a mysterious process but takes place when the ideas from one communicator are transferred to
another’s and arrive intact, complete and coherent.
Its essences
• Occurs between people
• Involves change in behaviour
• Means to influence others
• Tools for controlling and motivating people

6. Types of communication
• One way communication: is liner and limited because it occurs in a straight line from sender to receiver and serves to information,
persuade or command.
Sender  message  receiver
• Two way communication : is always include feedback from the receiver to the sender and lets the sender know the message has
been received accurately.
message
sender  receiver

feedback

7. Components of communication
• Verbal communication: use of sounds and words to express yourself.
• Non verbal communication: without the use of spoken language and includes gestures, facial expressions, and body
positions (known collectively as “body language”), as well as unspoken understandings and presuppositions, and cultural
and environmental conditions that may affect any encounter between people.

8. Features and networks of communication
Features
• Active listening
• Eye contact
• Posture
• Simple language
• Questioning skills
Networks
• Formal networks
• Informal networks

9. Barriers and benefits of communication
Barriers
• Noise
• Inappropriate medium
• Emotions
• Language barriers
• Distractions
benefits
• Quicker problem solving
• Better decision making
• Steady workflow
• Strong engineering relations
• Better professional image

10. Hearing vs listening
Hearing
• Physical process
• Natural
• Passive
Listening
• Physical and mental process
• Active
• Leaned process
• A skill

11. Active listening
The process of recognising , understanding and accurately interpreting communicated messages and responding to spoken and
or non verbal messages.
Steps to effective listening
• Hearing
• Interpreting
• Evaluation
• respond

12. Improving communication
• Verbal communication
• Eliminate noise
• Get feedback
• Speak slowly and rephrase your sentence
• Listen carefully and patiently
• Body language communication
• Keep appropriate distance
• Touch only when appropriate
• Taake care of your appearance
• Be aware people may give false cues
• Smile genuinely
• Maintain eye contact