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Effective communication skills

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Communication pointers....a know how of the basics

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Effective communication skills

  1. 1. EFFECTIVE COMMUNICATION SKILLS
  2. 2. OBJECTIVES • DEFINE AND UNDERSTAND COMMUNICATION AND THE COMMUNICATION PROCESS • LIST AND OVERCOME THE FILTERS/BARRIERS IN A COMMUNICATION PROCESS • PRACTICE ACTIVE LISTENING • TIPS TO IMPROVE VERBAL AND NON VERBAL COMMUNICATION
  3. 3. WHAT ARE THE MOST COMMON WAYS WE COMMUNICATE? Spoken Word Written Word Visual Images Body Language
  4. 4. WHAT IS COMMUNICATION? COMMUNICATION IS THE TRANSMISSION OF AN IDEA OR FEELING SO THAT THE SENDER AND RECEIVER SHARE THE SAME UNDERSTANDING. Communication is not a mysterious process.Communication is not a mysterious process. It takes place when the ideas from your mind are transferred toIt takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent.another’s and arrive intact, complete, and coherent.
  5. 5. THE COMMUNICATION PROCESS SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
  6. 6. TYPES OF COMMUNICATION ONE-WAY COMMUNICATION TWO-WAY COMMUNICATION ONE TO MANY
  7. 7. COMPONENTS OF COMMUNICATION Verbal CommunicationVerbal Communication Vocal communicationVocal communication Non-verbal communicationNon-verbal communication
  8. 8. FEATURES OF EFFECTIVE COMMUNICATION • ACTIVE LISTENING • EYE CONTACT • POSTURE • SIMPLE LANGUAGE • QUESTIONING SKILLS
  9. 9. BENEFITS OF EFFECTIVE COMMUNICATION • QUICKER PROBLEM SOLVING • BETTER DECISION MAKING • STEADY WORK FLOW • STRONG BUSINESS RELATIONS • BETTER PROFESSIONAL IMAGE
  10. 10. BARRIERS TO COMMUNICATION • NOISE • INAPPROPRIATE MEDIUM • ASSUMPTIONS/MISCONCEPTIONS • EMOTIONS • LANGUAGE DIFFERENCES • CULTURAL DIFFERENCES • POOR LISTENING SKILLS • USE OF JARGON • DISTRACTIONS
  11. 11. HEARING VS LISTENING HEARING – PHYSICAL PROCESS, NATURAL, PASSIVE LISTENING – PHYSICAL AS WELL AS MENTAL PROCESS, ACTIVE, LEARNED PROCESS, A SKILL Listening is hard. You must choose to participate in the process of listening.
  12. 12. ACTIVE LISTENING THE PROCESS OF RECOGNIZING, UNDERSTANDING, AND ACCURATELY INTERPRETING COMMUNICATED MESSAGES AND RESPONDING TO SPOKEN AND/OR NONVERBAL MESSAGES. STEPS TO EFFECTIVE LISTENING: • HEARING • INTERPRETATION • EVALUATION
  13. 13. o ELIMINATE NOISE o GET FEEDBACK – VERBAL & BODY SIGNALS o SPEAK SLOWLY & REPHRASE YOUR SENTENCE o DON’T TALK DOWN TO THE OTHER PERSON o LISTEN CAREFULLY & PATIENTLY IMPROVING VERBAL COMMUNICATION- TIPS
  14. 14. IMPROVING BODY LANGUAGE - TIPS • KEEP APPROPRIATE DISTANCE • TOUCH ONLY WHEN APPROPRIATE • TAKE CARE OF YOUR APPEARANCE • BE AWARE - PEOPLE MAY GIVE FALSE CUES • MAINTAIN EYE CONTACT • SMILE GENUINELY
  15. 15. …IN THE NEW GLOBAL AND DIVERSE WORKPLACE REQUIRES EXCELLENT COMMUNICATION SKILLS! Success for YOU…
  16. 16. THANK YOU

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