1. Amanda Jones
Quick Learning Individual
405 Smith St - Creve Coeur, IL 61610
ad.jones88@ymail.com - 309-363-4916
To obtain a customer service position where I can utilize my 7 years of retail sales experience and friendly
personality to ensure customer satisfaction and repeat business
WORK EXPERIENCE
Customer Service and Sales Representative
Hindjua Global Solutions - Peoria, IL - September 2014 to Present
Responsibilities
Inbound and outbound calls, working in an ever changing environment, customer service, reading technical
specifications for products.
Working several accounts as in PTIN-IRS, State Farm switchboard and Delta Faucet consumer warranty line.
Skills Used
Running several computer programs at the same time, typing, customer service, answering inbound and
outbound calls, helping with installation issues as well as reading parts lists and creating orders per warranty
for customers.
Site coordinator
Tazewell County Health Deptartment - DeeMack IL - March 2014 to September 2014
Responsibilities
Payments, scheduling, planning activities and shopping for activities. Working directly with children as well
as the school staff.
Accomplishments
DCFS certification
CPR certification
CATCH training
Skills Used
computer skills, planning, social skills with children, school staff and the parents.
Restoration Technician
Menold Restoration and Construction - Morton, IL - November 2013 to February 2014
Responsibilities
packing, unpacking and cleaning customer content that was is a natural disaster, flood or fire on and offsite.
customer service
Cashier/associate
Casey's General Store - Delavan, IL - January 2013 to March 2013
Closing procedures of the store, running the register, customer service, unloading and putting away the truck,
handling money, multi-tasking-keeping the store clean and stocked while providing customer service and
waiting on customers, working in a fast paced environment.

2. Customer Service Representative
Affina/Hindjua Global Solutions - Peoria, IL - February 2010 to June 2012
Working several different accounts within the company, learning several different software and programs
specific to each individual account, making inbound and outbound calls, collecting customer/client information,
working in a fast paced, always changing environment, working with insurance agencies and owners of total
loss vehicles to schedule pick-ups of said vehicles.
Associate
Wal-Mart - Peoria, IL - August 2009 to January 2010
Providing customer service, handling money, running a register, helping with soft lines, hard lines as well as
Christmas preparations, working in a fast paced environment, stocking shelves.
Cashier
Wal-Mart - Peoria, IL - November 2007 to April 2008
Providing customer service, handling money, running register, working in a face paced environment.
EDUCATION
Diploma
East Peoria Community High School - East Peoria, IL
2003 to 2006