1. Tanja Bradford
214-789-1541 tanja08mrsnj@yahoo.de
Professional Summary
Punctual customer serviceprofessional focused on exceeding expectations and buildingcustomer loyalty.I have a Flexibleschedule
and strong mathematical aptitude. I am well versed in AdministrativeAssistantduties extensive experience in personnel and
inventory management.
Skills
Customer-oriented Active Listeningskills Administrativeplanning Bilingual in German
Retail Sales Computer Literate Skilled ProblemSolver Motivated Team Player
Professional Experience
Beck-Wohnbauberatung 09/2007 to 2010
Administrative Assistant
 Customer Service.
 General officeduties.
 Answered the telephone to redirectclients in a professional manner.
 Managed daily in-and outgoingmail,copy machine,and fax machine.
 Prepared and drafted all outgoingcorrespondenceand reports for managers.
Guest House International Suites 07/2012 to 2012
Front Desk Clerk
 Customer Service
 Checked guests in and out of the Hotel.
 Answered guest questions in a professional manner.
 Answered the telephone to take reservations,directcalls,and answered potential guest questions to the facility.
 Managed in- and outgoing mail,fax machine,and copy machine.
 Resolved all guestcomplaints in a professional manner whileprioritizingcustomer satisfaction.
 Managed reservations via fax.
International Capital, LLC 11/2013 to 2014
Office Manager
 Composed and drafted all outgoingcorrespondence and reports for managers.
 Liaised with vendors to order and maintain inventory of officesupplies.
 Performed accounts receivable duties includinginvoicing,researchingcharge backs,discrepancies and reconciliations.
 Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
 Managed executive calendar and coordinated weekly project team meetings.
FUJITSU
ON-Boarding Agent Bilingual in German 07/2014 to 2014
 Computer User Support Specialistwith a gift for understandingthe needs of both business and home users.Looking to
bringa passion for creativesolutions to vibranttechnical supportteam.

2. Tanja Bradford
 Customer Service Representative specializingin supportingend-user hardwareand software inquiries.Assistingusers that
requesting to speak to a bilingual German speakingassociate.
 Customer Service Representative focused on resolvinguser software inquiries acrossa variety of platforms seekingto bring
outstandingtechnical knowledge.
CVS Health 07/2014 to 2015
Cashier
 Stocked and replenished merchandiseaccordingto store merchandisinglayouts.
 Cleaned and organized the store, includingcheckoutdesk and displays.
 Alerted customers to upcoming sales events and promotions,also helped them located items.
 Identified potential shoplifters and alerted management.
 Resolved all customer complaints in a professional manner whileprioritizingcustomer satisfaction.
 Fostered a positivework environment by consistently treatingall employees and customers with respect and consideration.
Education
Bachelor of Science in Human Resources
Strayer University – 8111 Lyndon B Johnson Freeway #1100, Dallas,TX 75251
Expected Time of Completion - January 2017