Your complete guide to speaking English on the telephone.
For lots more free resources, tips and Business English help, or to learn more about us, click here: http://blog.tjtaylor.net
One of the most important Business English skills is how to make a call, receive or transfer a phone call.
This guide will show you all the basic and standard sentences you need to learn, or you can just refer to the various sections whenever you need.
I hope it helps you feel more confident the next time you have to use the phone or take part in a conference call in English.
Ppt telephone handling conversation (Mulok conversation bahasa inggris SMK)Didit Kurniadi
Materi telephone handling berupa receiving call, making call, taking/leaving message,holding a call, etc. materi ini saya gunakan untuk mengajar mapel conversation di SMK Antonius Semarang
USING THE TELEPHONE
it deals with issues that might take place on the phone regarding business. It is mostly focussed for ESL and EFL as well as ESP students. It contains links to videos that strengthen the topics developed.
In this part of the world, less importance is given to practical skills but theoretical knowledge. At Kwara State University, we are committed to giving our students both. We expect them to have the preparatory empowerment before embarking on their practicum and clinical attachments. This is one of the many lectures/class quiz.
Trung Tâm Anh Văn Giao Tiếp Biên Hòa (Biên Hòa English Center) chuyên dạy
Anh Văn Giao Tiếp cho người đi làm.
Anh Văn Giao Tiếp cho giới văn phòng.
Anh Văn phỏng vấn xin việc.
Anh Văn du lịch.
Anh Văn xuất cảnh.
Anh Văn Thương Mại.
Anh Văn Phỏng Vấn xin Visa du học Mỹ.
Thông tin liên hệ:Trung Tâm Anh Văn Giao Tiếp Biên Hòa
Địa chỉ: 43A/1 Khu Phố 8A, Phường Tân Biên, Tp Biên Hòa, Tỉnh Đồng Nai.
Điện thoại: 0613 888 168Di Động: 0903 77 47 45 (Thầy Trần) Email:thandongtre@gmail.com
Website: http://anhvangiaotiepbienhoa.com/
Với nhiều năm kinh nghiệm trong việc giảng dạy anh văn giao tiếp cho người đi làm, bạn hoàn toàn an tâm với chúng tôi. Hơn nữa chúng tôi sẽ điều chỉnh chương trình học một cách linh hoạt sao cho phù hợp nhất với từng lớp và từng học viên.
Hầu hết học viên sau khi học với chúng tôi đều có khả năng giao tiếp tốt với người nước ngoài và đạt vị trí cao trong công ty.
Chúng tôi cam kết đầu ra chuẩn cho từng học viên.
Lớp ít người
Ppt telephone handling conversation (Mulok conversation bahasa inggris SMK)Didit Kurniadi
Materi telephone handling berupa receiving call, making call, taking/leaving message,holding a call, etc. materi ini saya gunakan untuk mengajar mapel conversation di SMK Antonius Semarang
USING THE TELEPHONE
it deals with issues that might take place on the phone regarding business. It is mostly focussed for ESL and EFL as well as ESP students. It contains links to videos that strengthen the topics developed.
In this part of the world, less importance is given to practical skills but theoretical knowledge. At Kwara State University, we are committed to giving our students both. We expect them to have the preparatory empowerment before embarking on their practicum and clinical attachments. This is one of the many lectures/class quiz.
Trung Tâm Anh Văn Giao Tiếp Biên Hòa (Biên Hòa English Center) chuyên dạy
Anh Văn Giao Tiếp cho người đi làm.
Anh Văn Giao Tiếp cho giới văn phòng.
Anh Văn phỏng vấn xin việc.
Anh Văn du lịch.
Anh Văn xuất cảnh.
Anh Văn Thương Mại.
Anh Văn Phỏng Vấn xin Visa du học Mỹ.
Thông tin liên hệ:Trung Tâm Anh Văn Giao Tiếp Biên Hòa
Địa chỉ: 43A/1 Khu Phố 8A, Phường Tân Biên, Tp Biên Hòa, Tỉnh Đồng Nai.
Điện thoại: 0613 888 168Di Động: 0903 77 47 45 (Thầy Trần) Email:thandongtre@gmail.com
Website: http://anhvangiaotiepbienhoa.com/
Với nhiều năm kinh nghiệm trong việc giảng dạy anh văn giao tiếp cho người đi làm, bạn hoàn toàn an tâm với chúng tôi. Hơn nữa chúng tôi sẽ điều chỉnh chương trình học một cách linh hoạt sao cho phù hợp nhất với từng lớp và từng học viên.
Hầu hết học viên sau khi học với chúng tôi đều có khả năng giao tiếp tốt với người nước ngoài và đạt vị trí cao trong công ty.
Chúng tôi cam kết đầu ra chuẩn cho từng học viên.
Lớp ít người
Describes What appointment setting is and the recent changes in the sales management. The content highlights are as follows:
1. Process of appointment settings
2. Steps to work along with an appointment setting company
3. Results expected out of an appointment setting campaign
4. Tips to evaluate the vendor
5. Reasons for outsourcing appointment setting
6. Why SME's try appointment setting for sales closing?
7. Appointment setting strategy
Presentation recommends this as an excellent tool for SME's for sales closing.
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
"Now more than ever your practice can't afford to be average!"
Here are some helpful hints for Elective Surgery Practice Telephone Etiquette. Start turning more calls to consults!
Learn best practices for having an effective and powerful telephone talk. The common phrases, best practices and common etiquette are shared to have a formal or informal communication. Learn how to have a professional telephone talk on phone in a business setup.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
3. TJ TaylorTJ Taylor
Good news!
To use English on
the telephone you
just need some
basic template
phrases for the
common tasks
4. TJ TaylorTJ Taylor
This guide includes how to:
make, answer, and receive phone calls in
English
avoid and solve communication problems
make arrangements
5. TJ TaylorTJ Taylor
Direct links to each section
Jump to:
Make a call
Answer & transfer a call
Receive a call
Make arrangements
Avoid communication problems
6. TJ TaylorTJ Taylor
Use this guide as a reference
OR
Learn 3 phrases every day for 1 month
9. TJ TaylorTJ Taylor
Ask to speak to someone
Could I speak to [name], please?
Could you put me through to [name],
please?
10. TJ TaylorTJ Taylor
Leave a message
I’d like to leave a message for [name]
Could you ask [name] to call me back?
Could you tell [name] I called?
Can I give you my number?
11. TJ TaylorTJ Taylor
You get through to the wrong person
Sorry, is that [name]?
I’m sorry I think I’m through to the wrong
extension
I’m sorry, I think I’ve got the wrong
number
12. TJ TaylorTJ Taylor
Check if the person has time to talk
Is this a good time to talk?
Do you have five minutes?
13. TJ TaylorTJ Taylor
Explain why you’re calling
Good morning / afternoon / evening. I’m
calling / phoning …
about our meeting / our latest offer / the
email you sent …
to talk to you about … , to arrange a meeting,
to make a complaint, to …
I’m returning a call from [name]
14. TJ TaylorTJ Taylor
End the call
I think that was all
That’s it, I think
I look forward to hearing from you soon/
meeting you soon
Speak to you/ see you/ I’ll be in touch soon
Thanks a lot. Bye
You’re welcome. Bye
18. TJ TaylorTJ Taylor
Ask caller to wait
Please hold
Would you like to hold the line?
Would you mind holding?
19. TJ TaylorTJ Taylor
You can’t put the caller through …
I’m sorry there’s no answer
I’m sorry the line’s busy / engaged
I’m afraid he/she’s on another call at the
moment
20. TJ TaylorTJ Taylor
The person the caller wants is not available
I’m afraid he/she’s …
not available just now
out of the office
away on business
He/she should be back …
at (time)
on (date)
Tomorrow
continued…
21. TJ TaylorTJ Taylor
Would you like to call back later?
Can I take a message?
Would you like to leave a message?
Would you like [name] to call you back?
Could I take your name and number,
please?
24. TJ TaylorTJ Taylor
Ask who is calling and why
May I ask who’s calling?
May I ask what this is about?
25. TJ TaylorTJ Taylor
Thank caller for returning your call
Thanks / thank you for calling back
Thanks for getting back to me
26. TJ TaylorTJ Taylor
You receive a call intended for someone else
I’m sorry, I think you’ve got the wrong
number
I think you were put through to me by
mistake
27. TJ TaylorTJ Taylor
You are busy
I’m sorry I’m on my way to a meeting
right now
Could I call you back in a few minutes?
This isn’t a good time. Can I get back to
you?
29. TJ TaylorTJ Taylor
Ask for a meeting or appointment
Shall we meet next week?
Can we schedule a meeting for next
week?
Could we set up a meeting for [day]?
30. TJ TaylorTJ Taylor
Find a time and day
When would be convenient for you?
What day/ time would suit you?
How about/ What about [day]?
Could you manage the week after next?
Let me check my diary
31. TJ TaylorTJ Taylor
Suggest alternatives
I’m afraid I can’t make it then. Do you
think we could meet in the afternoon
instead?
Could we make it earlier/ later/ the
following day?
32. TJ TaylorTJ Taylor
Agree on a location
Shall we meet at …
Where would you like to get together?
Let’s meet in …
33. TJ TaylorTJ Taylor
Confirm arrangements
Right, so that’s 10.30 next Tuesday at
your office
Could you email me the details?
35. TJ TaylorTJ Taylor
Technical problems
I’m afraid this is a very bad line
The reception is very bad here
Let me try and ring you back
I’m sorry, we were cut off
Sorry, the line dropped
36. TJ TaylorTJ Taylor
You don’t understand the caller
I’m sorry, could you slow down a bit?
I’m afraid this is a bad line. Could you
speak, please?
I’m afraid I didn’t catch the first / last part
I’m sorry I didn’t get that. What was that
again?
Could you repeat that, please?
37. TJ TaylorTJ Taylor
Check the spelling
Let me spell that for you
Could you spell that, please?
Can I read that back to you?
Could you read that back to me?
38. TJ TaylorTJ Taylor
Confirm and summarise
Can I just check what we’ve agreed?
Let me see if I’ve got that right
Can I just summarise the details?
40. TJ TaylorTJ Taylor
Improve your Business English with more
great resources, tips and free guides
at our blog:
http://blog.tjtaylor.net
Click here to visit
41. TJ TaylorTJ Taylor
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