This document provides an overview of the topics covered in a course on English correspondence, including business letters and letter writing. It discusses the classification of different types of social and business letters, such as employment, invitation, and complaint letters. It also covers the forms and structure of business letters, as well as samples of inquiry, order, and complaint letters. Additionally, it summarizes how to report questions, commands, and requests and use possessive pronouns in indirect speech.
Titles like Mr., Mrs., Ms., and Miss are used to address people in a respectful manner. Mr. is used for addressing men, Ms. can be used for addressing all women, Mrs. is used for married women, and Miss is used for unmarried women. Other titles like Dr., Professor, and job titles may also be used with a person's last name. The use of titles depends on the context and level of formality, with students addressing teachers formally but workplace colleagues using first names. Friends and family typically do not use titles when addressing each other.
This document contains tips for the third customer service evaluation, including answering calls quickly and politely, concentrating without distraction, smiling while on calls, using a natural voice tone, avoiding noises, not talking over other people, and hanging up politely. It also includes vocabulary on telephone calls, numbers and ordinals, internet symbols, how to prepare a financial report, a mind map on basic financial statements, shared value, and a company in trouble.
This document outlines role-playing scenarios for two students, Student A and Student B. In the first scenario, Student A imagines being interviewed as a famous singer, while Student B interviews a famous athlete. The second scenario has them switching roles, with Student A now interviewing an athlete and Student B a singer. The third scenario has them reading statements to each other about various topics and explaining whether they agree or disagree. The final scenario positions Student A as a customer looking to buy an affordable CD player, and Student B as a sales assistant trying to convince them to buy a cheaper, lower quality option.
The document discusses the different styles used for writing business letters, including full block, modified block, semi block, indented, simplified, and hanging indented styles. It provides definitions and examples of each style. The full block style justifies all text to the left margin. The modified block style indents some elements slightly to the right of center. The semi block style aligns the date line at the center and indents paragraphs. The indented style indents all new paragraphs. The simplified style is used when the recipient's name is unknown and features a capitalized subject. The hanging indented style indents all lines after the first in each paragraph.
Shlok One Stop Solution offers business correspondence outsourcing services including writing letters, emails, resumes, and presentations. They guarantee confidentiality. Benefits of outsourcing include English proficiency, relationship building, and saving time and money. They offer various packages for correspondence and follow-ups starting from Rs. 300 for a single correspondence to Rs. 3,000 for unlimited correspondence and follow-ups.
This document discusses the rules for making nouns plural in English. It notes that nouns typically become plural by adding -s, but there are exceptions. Rules are provided for nouns ending in consonants like s, x, z, ch, and sh (add -es), o (sometimes add -s, sometimes -es), y (replace y with ies if consonant before, add -s if vowel before), f or fe (replace with ves), and those that change the vowel sound like mouse/mice. Irregular plural forms are also covered such as child/children, goose/geese, and those that are always plural like pants.
On Wednesday, December 21, #MandCPL wiht Vadim Izdebskiy organized a workshop called “Business correspondence: writing e-mails that won't get ignored”.
Agenda:
- Got mail?
- The Do’s and the Don’ts
- Practical exercise
- Q&A
- Bonus:Outlook and Gmail tips & tricks
Titles like Mr., Mrs., Ms., and Miss are used to address people in a respectful manner. Mr. is used for addressing men, Ms. can be used for addressing all women, Mrs. is used for married women, and Miss is used for unmarried women. Other titles like Dr., Professor, and job titles may also be used with a person's last name. The use of titles depends on the context and level of formality, with students addressing teachers formally but workplace colleagues using first names. Friends and family typically do not use titles when addressing each other.
This document contains tips for the third customer service evaluation, including answering calls quickly and politely, concentrating without distraction, smiling while on calls, using a natural voice tone, avoiding noises, not talking over other people, and hanging up politely. It also includes vocabulary on telephone calls, numbers and ordinals, internet symbols, how to prepare a financial report, a mind map on basic financial statements, shared value, and a company in trouble.
This document outlines role-playing scenarios for two students, Student A and Student B. In the first scenario, Student A imagines being interviewed as a famous singer, while Student B interviews a famous athlete. The second scenario has them switching roles, with Student A now interviewing an athlete and Student B a singer. The third scenario has them reading statements to each other about various topics and explaining whether they agree or disagree. The final scenario positions Student A as a customer looking to buy an affordable CD player, and Student B as a sales assistant trying to convince them to buy a cheaper, lower quality option.
The document discusses the different styles used for writing business letters, including full block, modified block, semi block, indented, simplified, and hanging indented styles. It provides definitions and examples of each style. The full block style justifies all text to the left margin. The modified block style indents some elements slightly to the right of center. The semi block style aligns the date line at the center and indents paragraphs. The indented style indents all new paragraphs. The simplified style is used when the recipient's name is unknown and features a capitalized subject. The hanging indented style indents all lines after the first in each paragraph.
Shlok One Stop Solution offers business correspondence outsourcing services including writing letters, emails, resumes, and presentations. They guarantee confidentiality. Benefits of outsourcing include English proficiency, relationship building, and saving time and money. They offer various packages for correspondence and follow-ups starting from Rs. 300 for a single correspondence to Rs. 3,000 for unlimited correspondence and follow-ups.
This document discusses the rules for making nouns plural in English. It notes that nouns typically become plural by adding -s, but there are exceptions. Rules are provided for nouns ending in consonants like s, x, z, ch, and sh (add -es), o (sometimes add -s, sometimes -es), y (replace y with ies if consonant before, add -s if vowel before), f or fe (replace with ves), and those that change the vowel sound like mouse/mice. Irregular plural forms are also covered such as child/children, goose/geese, and those that are always plural like pants.
On Wednesday, December 21, #MandCPL wiht Vadim Izdebskiy organized a workshop called “Business correspondence: writing e-mails that won't get ignored”.
Agenda:
- Got mail?
- The Do’s and the Don’ts
- Practical exercise
- Q&A
- Bonus:Outlook and Gmail tips & tricks
The document provides tips for maintaining civility and good manners in the workplace. It discusses best practices for communicating effectively via email, voicemail, telephone and in-person. Specific recommendations include writing formal emails, leaving detailed voicemail messages, properly transferring calls, and demonstrating polite behavior like saying please, thank you and smiling. The overall message is that practicing courtesy and consideration can create a better work environment and quality of life.
Introduction to Business English - Day 5Luke Stapley
The document provides guidance on conducting business phone calls across cultures. It discusses differences in communication styles between cultures, such as some being more direct while others more indirect. The British, for example, tend toward indirectness and politeness. Effective phone communication involves being aware of cultural norms, speaking slowly and clearly, confirming understanding, and engaging in polite small talk at the beginning and end of calls according to some cultural conventions. Structure, etiquette, and phrases for scheduling, changing, and ending calls are also outlined.
This document provides guidance and sample letters for the IELTS writing task 1, which requires test takers to write a letter. It discusses the target band score, important points to remember like tone and vocabulary. It provides a sample informal letter and formal letter with analysis questions. It discusses formal vs informal letter structure. The document then gives writing strategies, examiner tips, and guides the reader through answering a sample question with analysis, planning, writing, and revision steps. It provides examples and guidance for the introduction, body paragraphs, closing paragraph, and common letter types. The document aims to help readers improve their letter writing skills for the IELTS task 1 exam.
Telephone & Mobile Etiquette - How to make productive calls?Yogini24
Proper telephone etiquette can help you build rapport and have effective communication. by understanding how to make calls, you save a lot of time and clients
The document provides tips for effective email and phone communication. It advises selecting an appropriate email address, using proper grammar and etiquette, and avoiding unprofessional language. For phone calls, it suggests identifying yourself, stating the purpose of the call clearly, and leaving a message with your contact information if the person is unavailable. Sample phone call scripts are provided to demonstrate polite and professional communication.
This document provides guidance on conducting effective interviews for news stories. It discusses building rapport with sources, preparing thorough questions, conducting the interview in different formats (in-person, phone, email), asking open-ended questions, taking clear and organized notes, and following basic etiquette like thanking the source. The key aspects covered are establishing trust with sources in advance, doing research to ask informed questions, focusing each question on one topic, actively listening to responses, and expressing gratitude after the interview.
This document provides guidelines for effective communication over the phone, including tips for tone, pitch, volume, speed, questioning techniques, paraphrasing, word usage, receiving and making calls, and guidelines for substitution of certain words. The key aspects of communication covered are conveying the appropriate emotions and level of confidence through tone and pitch, speaking at an audible volume and comprehensible speed, using open and closed-ended questions, paraphrasing to confirm understanding, choosing words carefully, clearly identifying oneself and the purpose of calls, being empathetic, maintaining a positive tone, and summarizing before ending calls.
This document provides guidelines for effective communication over the phone, including tips for tone, pitch, volume, speed, questioning techniques, paraphrasing, word usage, receiving and making calls, and guidelines for substitution of certain words. The key aspects of communication covered are conveying the appropriate emotions and level of confidence through tone and pitch, speaking at an audible volume and comprehensible speed, using open and closed-ended questions, paraphrasing to confirm understanding, choosing words carefully, clearly identifying oneself and the purpose of calls, being empathetic, maintaining a positive tone, and summarizing before ending calls.
Dress For Successl & Etiquette Dinner University of North FloridaLenroy Jones
Business Etiquette Dinner and Dress for Success workshops that were presented to nearly 100 students and recent alumni at the University of North Florida in Jacksonville, Florida by Lenroy Jones. Mr. Jones was the Associate Director of Career Services and collaborated with the UNF Alumni Association on this program.
In this part of the world, less importance is given to practical skills but theoretical knowledge. At Kwara State University, we are committed to giving our students both. We expect them to have the preparatory empowerment before embarking on their practicum and clinical attachments. This is one of the many lectures/class quiz.
The document discusses various aspects of communication. It begins by explaining research that found people can still read jumbled words as long as the first and last letters are in the right place, demonstrating the incredible ability of the human mind. It then discusses nonverbal communication such as body language, facial expressions, and tone of voice. The document also emphasizes the importance of listening skills like clarifying, reflective listening, showing empathy, and encouragement. Finally, it addresses verbal communication and provides tips for using "I" messages to communicate feelings assertively.
The document discusses seven principles for effective business communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It provides tips for applying each principle such as including all relevant details, using concise language and active voice, focusing on the recipient's needs, using specific examples and facts, choosing clear straightforward words, being tactful, and ensuring accuracy.
1. The document provides examples and explanations of different English grammar structures including asking for requests, asking for help, messages, invitations, fables, and reported speech.
2. Examples are given for direct and indirect ways of asking for requests and help, the generic structure of messages, invitations, and fables, and how to change tenses, pronouns, places, and times in reported speech.
3. Reporting verbs commonly used in reported speech are identified as said, told, asked, and other more specific verbs; and it is noted that that is often but optionally used in reported speech.
Trung Tâm Anh Văn Giao Tiếp Biên Hòa (Biên Hòa English Center) chuyên dạy
Anh Văn Giao Tiếp cho người đi làm.
Anh Văn Giao Tiếp cho giới văn phòng.
Anh Văn phỏng vấn xin việc.
Anh Văn du lịch.
Anh Văn xuất cảnh.
Anh Văn Thương Mại.
Anh Văn Phỏng Vấn xin Visa du học Mỹ.
Thông tin liên hệ:Trung Tâm Anh Văn Giao Tiếp Biên Hòa
Địa chỉ: 43A/1 Khu Phố 8A, Phường Tân Biên, Tp Biên Hòa, Tỉnh Đồng Nai.
Điện thoại: 0613 888 168Di Động: 0903 77 47 45 (Thầy Trần) Email:thandongtre@gmail.com
Website: http://anhvangiaotiepbienhoa.com/
Với nhiều năm kinh nghiệm trong việc giảng dạy anh văn giao tiếp cho người đi làm, bạn hoàn toàn an tâm với chúng tôi. Hơn nữa chúng tôi sẽ điều chỉnh chương trình học một cách linh hoạt sao cho phù hợp nhất với từng lớp và từng học viên.
Hầu hết học viên sau khi học với chúng tôi đều có khả năng giao tiếp tốt với người nước ngoài và đạt vị trí cao trong công ty.
Chúng tôi cam kết đầu ra chuẩn cho từng học viên.
Lớp ít người
Trung Tâm Anh Văn Giao Tiếp Biên Hòa (Biên Hòa English Center) chuyên dạy
Anh Văn Giao Tiếp cho người đi làm.
Anh Văn Giao Tiếp cho giới văn phòng.
Anh Văn phỏng vấn xin việc.
Anh Văn du lịch.
Anh Văn xuất cảnh.
Anh Văn Thương Mại.
Anh Văn Phỏng Vấn xin Visa du học Mỹ.
Thông tin liên hệ:Trung Tâm Anh Văn Giao Tiếp Biên Hòa
Địa chỉ: 43A/1 Khu Phố 8A, Phường Tân Biên, Tp Biên Hòa, Tỉnh Đồng Nai.
Điện thoại: 0613 888 168Di Động: 0903 77 47 45 (Thầy Trần) Email:thandongtre@gmail.com
Website: http://anhvangiaotiepbienhoa.com/
Với nhiều năm kinh nghiệm trong việc giảng dạy anh văn giao tiếp cho người đi làm, bạn hoàn toàn an tâm với chúng tôi. Hơn nữa chúng tôi sẽ điều chỉnh chương trình học một cách linh hoạt sao cho phù hợp nhất với từng lớp và từng học viên.
Hầu hết học viên sau khi học với chúng tôi đều có khả năng giao tiếp tốt với người nước ngoài và đạt vị trí cao trong công ty.
Chúng tôi cam kết đầu ra chuẩn cho từng học viên.
Lớp ít người
Inglés profesional para atención al cliente en comercio. Día 3 de 4.Begoña Martínez
This document provides an overview of sales techniques, handling complaints, making phone calls, sending emails, and e-commerce. It discusses skills like pre-approach, features and benefits, handling objections in sales. It also outlines how to listen to complaints, acknowledge them, solve problems, and thank customers. It reviews making phone calls, dealing with problems that arise, and polite ways to end calls. The document also explains the parts of an email, types of spam, and how to structure different kinds of emails like inquiries, offers, orders, and payments. Finally, it gives a brief introduction to e-commerce, setting up an online store, and how customers can find and purchase products online.
Here is a 150-word complaint letter about a faulty product purchased online:
Dear Sir/Madam,
I am writing to complain about a smartphone I purchased from your online store last month. The phone was advertised as having a high-quality camera capable of recording videos in HD resolution. However, upon receiving the phone I discovered that the camera is very low quality and pixelated videos cannot be recorded in HD as claimed.
In addition, the phone has been overheating and shutting off randomly which makes it impossible to use for more than 10 minutes at a time. I have tried resetting the phone and contacting customer support for troubleshooting to no avail. The phone is clearly defective yet it was sold to me as a new
The document provides an overview of routine letters and goodwill messages. It discusses how to write effectively using short sentences, active voice verbs, and emphasizing benefits to the reader. The document outlines Guffey's 3x3 writing process of prewriting, writing, and revising. It describes the modified block and block letter styles and provides direct request, reply, and claim letter samples. The samples demonstrate how to request information and action, recommend candidates, and reserve a hotel room for a convention.
The document provides tips for maintaining civility and good manners in the workplace. It discusses best practices for communicating effectively via email, voicemail, telephone and in-person. Specific recommendations include writing formal emails, leaving detailed voicemail messages, properly transferring calls, and demonstrating polite behavior like saying please, thank you and smiling. The overall message is that practicing courtesy and consideration can create a better work environment and quality of life.
Introduction to Business English - Day 5Luke Stapley
The document provides guidance on conducting business phone calls across cultures. It discusses differences in communication styles between cultures, such as some being more direct while others more indirect. The British, for example, tend toward indirectness and politeness. Effective phone communication involves being aware of cultural norms, speaking slowly and clearly, confirming understanding, and engaging in polite small talk at the beginning and end of calls according to some cultural conventions. Structure, etiquette, and phrases for scheduling, changing, and ending calls are also outlined.
This document provides guidance and sample letters for the IELTS writing task 1, which requires test takers to write a letter. It discusses the target band score, important points to remember like tone and vocabulary. It provides a sample informal letter and formal letter with analysis questions. It discusses formal vs informal letter structure. The document then gives writing strategies, examiner tips, and guides the reader through answering a sample question with analysis, planning, writing, and revision steps. It provides examples and guidance for the introduction, body paragraphs, closing paragraph, and common letter types. The document aims to help readers improve their letter writing skills for the IELTS task 1 exam.
Telephone & Mobile Etiquette - How to make productive calls?Yogini24
Proper telephone etiquette can help you build rapport and have effective communication. by understanding how to make calls, you save a lot of time and clients
The document provides tips for effective email and phone communication. It advises selecting an appropriate email address, using proper grammar and etiquette, and avoiding unprofessional language. For phone calls, it suggests identifying yourself, stating the purpose of the call clearly, and leaving a message with your contact information if the person is unavailable. Sample phone call scripts are provided to demonstrate polite and professional communication.
This document provides guidance on conducting effective interviews for news stories. It discusses building rapport with sources, preparing thorough questions, conducting the interview in different formats (in-person, phone, email), asking open-ended questions, taking clear and organized notes, and following basic etiquette like thanking the source. The key aspects covered are establishing trust with sources in advance, doing research to ask informed questions, focusing each question on one topic, actively listening to responses, and expressing gratitude after the interview.
This document provides guidelines for effective communication over the phone, including tips for tone, pitch, volume, speed, questioning techniques, paraphrasing, word usage, receiving and making calls, and guidelines for substitution of certain words. The key aspects of communication covered are conveying the appropriate emotions and level of confidence through tone and pitch, speaking at an audible volume and comprehensible speed, using open and closed-ended questions, paraphrasing to confirm understanding, choosing words carefully, clearly identifying oneself and the purpose of calls, being empathetic, maintaining a positive tone, and summarizing before ending calls.
This document provides guidelines for effective communication over the phone, including tips for tone, pitch, volume, speed, questioning techniques, paraphrasing, word usage, receiving and making calls, and guidelines for substitution of certain words. The key aspects of communication covered are conveying the appropriate emotions and level of confidence through tone and pitch, speaking at an audible volume and comprehensible speed, using open and closed-ended questions, paraphrasing to confirm understanding, choosing words carefully, clearly identifying oneself and the purpose of calls, being empathetic, maintaining a positive tone, and summarizing before ending calls.
Dress For Successl & Etiquette Dinner University of North FloridaLenroy Jones
Business Etiquette Dinner and Dress for Success workshops that were presented to nearly 100 students and recent alumni at the University of North Florida in Jacksonville, Florida by Lenroy Jones. Mr. Jones was the Associate Director of Career Services and collaborated with the UNF Alumni Association on this program.
In this part of the world, less importance is given to practical skills but theoretical knowledge. At Kwara State University, we are committed to giving our students both. We expect them to have the preparatory empowerment before embarking on their practicum and clinical attachments. This is one of the many lectures/class quiz.
The document discusses various aspects of communication. It begins by explaining research that found people can still read jumbled words as long as the first and last letters are in the right place, demonstrating the incredible ability of the human mind. It then discusses nonverbal communication such as body language, facial expressions, and tone of voice. The document also emphasizes the importance of listening skills like clarifying, reflective listening, showing empathy, and encouragement. Finally, it addresses verbal communication and provides tips for using "I" messages to communicate feelings assertively.
The document discusses seven principles for effective business communication: completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. It provides tips for applying each principle such as including all relevant details, using concise language and active voice, focusing on the recipient's needs, using specific examples and facts, choosing clear straightforward words, being tactful, and ensuring accuracy.
1. The document provides examples and explanations of different English grammar structures including asking for requests, asking for help, messages, invitations, fables, and reported speech.
2. Examples are given for direct and indirect ways of asking for requests and help, the generic structure of messages, invitations, and fables, and how to change tenses, pronouns, places, and times in reported speech.
3. Reporting verbs commonly used in reported speech are identified as said, told, asked, and other more specific verbs; and it is noted that that is often but optionally used in reported speech.
Trung Tâm Anh Văn Giao Tiếp Biên Hòa (Biên Hòa English Center) chuyên dạy
Anh Văn Giao Tiếp cho người đi làm.
Anh Văn Giao Tiếp cho giới văn phòng.
Anh Văn phỏng vấn xin việc.
Anh Văn du lịch.
Anh Văn xuất cảnh.
Anh Văn Thương Mại.
Anh Văn Phỏng Vấn xin Visa du học Mỹ.
Thông tin liên hệ:Trung Tâm Anh Văn Giao Tiếp Biên Hòa
Địa chỉ: 43A/1 Khu Phố 8A, Phường Tân Biên, Tp Biên Hòa, Tỉnh Đồng Nai.
Điện thoại: 0613 888 168Di Động: 0903 77 47 45 (Thầy Trần) Email:thandongtre@gmail.com
Website: http://anhvangiaotiepbienhoa.com/
Với nhiều năm kinh nghiệm trong việc giảng dạy anh văn giao tiếp cho người đi làm, bạn hoàn toàn an tâm với chúng tôi. Hơn nữa chúng tôi sẽ điều chỉnh chương trình học một cách linh hoạt sao cho phù hợp nhất với từng lớp và từng học viên.
Hầu hết học viên sau khi học với chúng tôi đều có khả năng giao tiếp tốt với người nước ngoài và đạt vị trí cao trong công ty.
Chúng tôi cam kết đầu ra chuẩn cho từng học viên.
Lớp ít người
Trung Tâm Anh Văn Giao Tiếp Biên Hòa (Biên Hòa English Center) chuyên dạy
Anh Văn Giao Tiếp cho người đi làm.
Anh Văn Giao Tiếp cho giới văn phòng.
Anh Văn phỏng vấn xin việc.
Anh Văn du lịch.
Anh Văn xuất cảnh.
Anh Văn Thương Mại.
Anh Văn Phỏng Vấn xin Visa du học Mỹ.
Thông tin liên hệ:Trung Tâm Anh Văn Giao Tiếp Biên Hòa
Địa chỉ: 43A/1 Khu Phố 8A, Phường Tân Biên, Tp Biên Hòa, Tỉnh Đồng Nai.
Điện thoại: 0613 888 168Di Động: 0903 77 47 45 (Thầy Trần) Email:thandongtre@gmail.com
Website: http://anhvangiaotiepbienhoa.com/
Với nhiều năm kinh nghiệm trong việc giảng dạy anh văn giao tiếp cho người đi làm, bạn hoàn toàn an tâm với chúng tôi. Hơn nữa chúng tôi sẽ điều chỉnh chương trình học một cách linh hoạt sao cho phù hợp nhất với từng lớp và từng học viên.
Hầu hết học viên sau khi học với chúng tôi đều có khả năng giao tiếp tốt với người nước ngoài và đạt vị trí cao trong công ty.
Chúng tôi cam kết đầu ra chuẩn cho từng học viên.
Lớp ít người
Inglés profesional para atención al cliente en comercio. Día 3 de 4.Begoña Martínez
This document provides an overview of sales techniques, handling complaints, making phone calls, sending emails, and e-commerce. It discusses skills like pre-approach, features and benefits, handling objections in sales. It also outlines how to listen to complaints, acknowledge them, solve problems, and thank customers. It reviews making phone calls, dealing with problems that arise, and polite ways to end calls. The document also explains the parts of an email, types of spam, and how to structure different kinds of emails like inquiries, offers, orders, and payments. Finally, it gives a brief introduction to e-commerce, setting up an online store, and how customers can find and purchase products online.
Here is a 150-word complaint letter about a faulty product purchased online:
Dear Sir/Madam,
I am writing to complain about a smartphone I purchased from your online store last month. The phone was advertised as having a high-quality camera capable of recording videos in HD resolution. However, upon receiving the phone I discovered that the camera is very low quality and pixelated videos cannot be recorded in HD as claimed.
In addition, the phone has been overheating and shutting off randomly which makes it impossible to use for more than 10 minutes at a time. I have tried resetting the phone and contacting customer support for troubleshooting to no avail. The phone is clearly defective yet it was sold to me as a new
The document provides an overview of routine letters and goodwill messages. It discusses how to write effectively using short sentences, active voice verbs, and emphasizing benefits to the reader. The document outlines Guffey's 3x3 writing process of prewriting, writing, and revising. It describes the modified block and block letter styles and provides direct request, reply, and claim letter samples. The samples demonstrate how to request information and action, recommend candidates, and reserve a hotel room for a convention.
1. Course Summary of English
Correspondence
BUSINESS LETTER
GRAMMAR FOCUS:
Command & Request
Possession of Adjectives
2. LETTER CLASSIFICATION
1. Social Letters
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
1.13
Employment letter
Application letter
Letter of invitation for an interview
Reply to letter of invitation for an interview
Acceptance letter
Letter of refusal
Letter of resignation
Letter of ticket reservation
Appreciation letter
Letter of invitation
Letter of congratulation
letter of introduction
Letter of condolence
3. LETTER CLASSIFICATION
2. BUSINESS LETTER
2.1 Inquiry letter
2.2 Reply to inquiry
2.3 Order letter
2.4 Reply to order
2.5 Complaint letter
2.6 Adjustment letter
2.6 Collection letter
2.7 Insurance letter
2.8 Credit letter
2.9 Banking letter
4. FORMS OF BUSINESS LETTER
1. Block Style
2. Full-Block Style
3. Semi-Block Style
4. Hanging Style
5. Indented Style
5.
6.
7. Sample Letter of Inquiry
The Virtual Community Group, Inc.
17 Park Road
Rural Town, NH
May 23, 2012
Jane Smith, Executive Director
Xavier Foundation
555 S. Smith St.
Washington, D.C. 22222
Dear Ms. Smith,
I am writing to inquire whether the Xavier Foundation would invite a proposal from the Virtual Community Group, Inc.,
requesting an investment of $50,000 per year over two years to support our Enterprise 2000 initiative
We believe that broadly-implemented technical skills programs such as Enterprise 2000 have the potential to transform the
lives of many struggling entrepreneurs, and change the economic landscape of impoverished rural communities.
With your support, we can make that 10% difference in the lives of these hard-working people and the future of our rural
communities.
Please feel free to call me with any questions. I look forward to hearing from you soon.
Sincerely,
Executive Director
8. Order letter sample
May 13, 2012
Mrs. Erlinda Ramos
MGT Marketing
Abucay, Bataan
Dear Mrs. Ramos:
Enclosed is a money order for two hundred dollar ($200) in return for which please
send me by parcel post:
1 piece bathing suit, navy blue and white, size 33, No. H61 – $60.00
1 pair of white canvas tennis shoes, crepe soles, size 4, C width – $40.00
1 Tilden tennis rocket, green and white trim, green strings, wt. 13 oz., handle 4 inches
– $45.00
1 grey sweater, V-neck, size 28, No. B25 – $55.00
Please send these articles within five days.
Very truly yours,
Mr. Roderick Santos
9. Complaint letter sample
65 Market Street
Val Haven, CT 95135
May 23, 2012
Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435
Dear Sir or Madam:
I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received
the order on June 26. Unfortunately, when I opened it, I saw that the cleats were used. My order number is
AF26168156.
To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have
already went out and bought a new pair of cleats at my local sporting goods store so sending another would
result in me having two pairs of the same cleats.
Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many
years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at
(555) 555-5555.
Sincerely,
Ken Thomas
10. Parts of English business letter
1. Heading/letterhead : The company and address for sender
2. Dateline
3. Reference Line : Initial the signaturer and the letter's typist
4. Inside Address : The name and address for receiver
5. Attention Line : The name or important thing
6. Salutation
7. Body of letter : Opening, content, and closing
8. Complimentary Close
9. Enclosure
11. Reporting a question, command or request
In reporting a question, the indirect speech is introduced by verbs such as asked,
inquired etc. When the question is not introduced by an interrogative word, the
reporting verb is followed by if or whether.
Direct speech:
He said to me, ‘Where are you going?’
Indirect speech: He asked me where I was going. (NOT He asked me where was I
going.)
Direct speech:
The policeman said, ‘What are you doing?’
Indirect speech: The policeman asked what I was doing. (NOT The policeman asked
what are you doing.)
Direct speech:
‘Where do you live?’ said the stranger.
Indirect speech: The stranger asked where I lived.
Direct speech:
He said, ‘Will you help me?’
Indirect:
He asked me if I would help him.
Direct speech: ‘Do you think you know better than your father?’ jeered the angry
mother.
Indirect speech: His angry mother jeered and asked him whether he thought he
knew better than his father.
12. Reporting commands and requests
When a command or request is reported, the indirect speech is introduced by a verb
expressing command or request. We also change the imperative mood into the
infinitive.
Direct speech:
John said to Peter, ‘Go away.’
Indirect speech: John ordered Peter to go away.
Direct speech: He said to me, ‘Please wait here till I return.’
Indirect speech: He requested me to wait there till he returned.
Direct speech: ‘Don’t Call the next witness,’ ordered the judge.
Indirect speech: The judge ordered them not to call the next witness.
Direct speech: ‘Don’t be late for the course,’ asked the teacher.
Indirect speech: The teacher asked me not to be late for the course.
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Direct speech:
He said, ‘Be quiet.’
Indirect speech: He urged them to be quiet.
13. Using Possessive Pronouns
Use the possessive pronouns my, your, her, his, its,
our, and their to modify the nouns that follow.
These possessive pronouns function as adjectives in
sentences.
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His advice about avoiding e-mail viruses was valuable.
We prefer to e-mail our company newsletter.
Change your password by Friday.
14. Using Possessive Pronouns
Do not use the possessive pronouns mine, yours, his,
hers, ours, and theirs as modifiers before nouns.
These pronouns stand alone and are separated from
the nouns to which they refer.
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The responsibility is yours if an attachment with a virus
is opened.
His was the only e-mail message that I read today.