1) The document outlines telephone procedures such as waiting at least six rings before hanging up, answering promptly, and avoiding wrong numbers by referring to directories. 2) It recommends identifying yourself and your department when answering calls, and having callers identify themselves by asking politely for their name. 3) Instructions are given for what to say if the person called is busy or unavailable, such as offering to take a message, and ending calls on a friendly note.

1. Telephone Procedures Booth no. 1 – Mark Abrasaldo

2. Telephone Procedures The caller should not hang up if the phone is not answered after two or three rings. Give a chance for the other party to reach the phone. The phone being called must ring for at least six times. Answer promptly.

3. Avoid calling wrong numbers by referring to a directory or a list instead of relying on memory. Apologize when a mistake is made. The person answering the phone should identify himself and his department or company.

4. The caller, after the greetings, should also identify himself and ask for the person he wanted to call. If the caller did not identify himself, the one who answered the phone may politely ask the name of the caller by asking: “May I know who is calling?” or “May I know who is on the line, please?”.

5. If the person sought is busy, the answer may be: “Mr. Santos is busy right now. May I take your message?” or “Mr. Santos is out for business, do you have any message?”. If the caller is asked to wait, you may ask: “Would you mind waiting?” and thank him for waiting. End the telephone conversation on a friendly note.