1. CURRICULUM VITAE
Sushma Soory
No 216. 5th
‘A’ main, 16th cross
J.P.Nagar 4th
phase
Bangalore - 560078
Phone: 919740929800
Email:sushma.soory@gmail.com
Career Objective:
To be a part of the challenging team which strives for the better growth of the
organization and which explores my potential and provides me with the opportunity to
enhance my talent with an intention to be an asset to the company
Academics:
 Graduation - Bachelors of Business Management in Finance from R V. Institute of
Management – Affiliated to Bangalore University with 57% marks (Specialization-
HR)
 Post Graduation- Currently pursuing MBA from Pondichery University. (Distance
Learning) (Specialization-HR)
Project handled: On customer satisfaction towards Vijayananda Road lines, one of the
leading organizations in transportation, travel and tourism.
Objective: Analyze customers response towards the company and provide reports to the
management.
Professional Experience:
NAME OF THE COMPANY: VMWARE SOFTWARE INDIA PVT LTD.
VMware (NYSE: VMW), the global leader in Business Infrastructure Virtualization,
delivers proven virtualization solutions-from the desktop through the datacenter and to
the cloud-that energize business, while saving energy. IT organizations in companies of
all sizes rely on VMware and its industry-leading platform, VMware sphere™, to achieve
a more efficient, controlled and flexible IT environment. VMware delivers the world's
most trusted solutions for virtualization, a strategic initiative that consistently ranks as
a top priority among CIOs.
DURATION: Sep 2008 to till date
DESCRIPTION: ANALYST-CORPORATE OPERATIONS.
 Responsible to work proficiently in Oracle 11i quote to Cash application & Order
Booking.

2.  Process license, education and consulting orders in oracle order management by
accurately entering, validating order data and booking the PO in oracle order
management as per the defined workflow process requirements and business policy
of Vmware
 Prepare quotes as requested by sales/partners and process PO in OM data systems.
 Ensuring all service contracts are reflected accurately in Oracle Contract Module
and are set up properly in the system for renewals.
 Preparing quotations/renewal letters for maintenance contract renewals.
 Working with the Support Sales team to ensure renewals occur in a timely manner.
 Reviewing & Analyzing contract terms & condition for all customers’ contracts.
 Coordinating with customer service for accurate renewal pricing & contracts term &
conditions.
 Processing incoming credit issues and calculating special pricing quotes terms on
approved net term orders & thereby process the PO for customers.
 Setting the Vendor in the Oracle to process the PO for the Customer.
 Listing out the issues/discrepancies in the purchase order to make sure that
purchase order is free from discrepancies and can be accepted for entering the
order.
 Examining the order in Oracle 11i ERP tool with details like Bill to address, ship to
address, Bill to location, ship to location.
 Schedule Trainings for the New Joiners as per the requirements and preparing
process documents.
 Known as CTO: Chief technical officer in order to solve any Technical hardware and
software issues.
NAME OF THE COMPANY: ACCENTURE INDIA PVT LTD
DURATION: June 2007 to Feb 2008
DESCRIPTION: Market Data Administration, Morgan Stanley
Worked in a process called Market Data Administration Stabilized and started project in
India
Market Data Order Management: Responsible for granting/removal/transfer of all
market data services to/from business unit clients, also dealing with market data
vendor, other IT support group on a global basis and Carrying out user
permsissioning request on various entitlement systems.
 Client Services:

3. Handling the Market data queries from clients covering, for eg, price, queries,
market data order status, etc.
 Management Information/ Metrics:
• Responsible for posting weekly report to the intranet, generating monthly report
covering, for eg, ordering activity, usage analysis on a number of market data
orders status, etc.
• Develop clear and accurate documentation to reflect up to date representation of
the environment. This documentation should also capture any processes that
are in place in order that other members of the group can effectively takeover
tasks and provide consistency across the group.
 Special Projects:
• Working as part of a team in managing market data services as part of move
projects.
• Carrying out large volume usage analysis projects such as cyclical unused
services removals, co-coordinating such with vendors and or carrying out work
on the various entitlement systems.
• Develop strong relationships with other service personnel ensuring that issues
are addressed in the most expedient an effective manner and that users are kept
updated at all the times. Adopt common support processes with other IT support
groups.
• Being accountable for all real time market data operation issues, take ownership
and be proactive.
NAME OF THE COMPANY: ORACLE INDIA PVT LTD.
DURATION: Sep 2004 to June 2007
Awards received
 Won the Best Employee award and also took part in Six Sigma Green belt
project in achieving 98% accuracy for 5 countries.
 Considered the best employee of the month twice.
DESCRIPTION: Customer data analyst.
 Handled Oracle’s global customers and suppliers financial Bank details and
corresponding with Oracle suppliers to seek any other clarifications regarding
the bank details.
 Communicate with Order Administration and Accounts Payable team in order to
validate customer details with the Purchase Order they have and worked on
several other projects
 Interactions with Oracle finance Director, Credit and collection department in
order to process Legal name change. This complete process is done through
Teleservices and complete the given Task within the given time frame
Skill Sets:

4.  ERP: Oracle 11i, OTRS, ERP.
 Programming in multimedia
 Bloomberg
 Falcon
 Fact set
Strengths:
 Proactive and positive thinking.
 Optimistic and confident outlook towards life.
 Team Player.
 Capability to understand and adapt to New Environments.
Personal Profile:
Religion : Hindu.
Language Known : English, Hindi, Kannada and Tamil
Sex : Female.
Marital Status : Single.
Personal Qualities:
Desired to use my knowledge and skills in my work life and thereby give justice to work
and succeed in my life.
REFERENCES: Available on request.