1. Chirosree Banerjee
Shyamali Housing, Saltlake EA block
Block: Q/1 Flat: 8
Kolkata - 700064
Ph.: +91-9051897207; E-mail: chirosreebnrj7@gmail.com, chirosreebnrj1@gmail.com
PROFILE SUMMARY & STRENGTH
 Well qualified, accomplished and highly motivated IT professional with a strong background of 3+
Years of experience in Operations, Client Servicing & Vendor Management with a proven track record
of increasing revenues, achieving targets, providing quality and meeting goals for individual as well as
working with management in meeting goals of the team. Currently serving in reputed Software
Company as Supervisor.
 Successfully met all Interim & Annual Goals as an individual and also contributed in the success of
the team in meeting all the Goals.
 Very much appreciated for Proactive approach & Ownership in taking up additional responsibilities
and contributing to the success and goal meeting activities of the team.
 Very much appreciated for Efficiency & Quality Performance shown in successful handling
premium clients where the work volume was high and scenarios was complex.
 Successful handling of Special Projects & clients like Century Link, Verizon, Level 3 & AT&T
which was appreciated by US Office as well as Clients for completion of high volume of work within
deadline and providing quality status report to the client.
PROFESIONAL EXPERIENCE
TEOCO Software Pvt. Ltd.
Client: US Telecom Providers
Team: Media Co-ordination
Project Description:Work with the vendor to set up the billingaccountinbest
possiblewayand to obtainthe invoice ontimely manner sothat client does not
need to pay late payment charge.
Role: Supervisor September 2015 – Till Date
Location: Kolkata
 Supervising a team more than twenty analysts and handling one platinum client like CenturyLink
simultaneously.

2.  Present escalation issues, status reports and findings to Manager.
 Auditing reports to provide correct account and payment information to the client.
 Weekly account reconciliation and providing account status to client.
 Running weekly Team Meetings discussing any updates or issues with the team and also addressing
the difficulties a team member is facing, if any.
 Interviewing prospective candidates to determine suitability in the project.
 Identifying backups and make contingency plans for leaves in the team.
 Providing supervision and support to team members.
 Sharing of project related knowledge.
 Helping manager in allocation plan and ensuring equal distribution of work.
 Providing inputs in weekly reports regarding new process changes, team highlights etc.
Role: EMC analyst July 2013 – August 2015
Location: Kolkata
 Analyzing the different billing formats and dlivery types of the accounts with respect to the vendor and
client.
 Working with the vendor to set up these accounts in the most desired possible way and also ensuring
cost- effectiveness for our client.
 Working with vendor to obtain invoices on time to nullify LPC and process them for payment.
 Monitoring the whole process through DMC from the account being set up – invoice is received-
worked on by other team- get loaded in the client system.
 Working in platinum client like CenturyLink, Level 3, Verizon Wireless etc.
 Working in Xtrak to view the invoices those are available in PDF, Paper, EDI, EBOD formats.
 Working in DFSS to view the invocies those are available in CABS, SECAB, EDI formats.
 Able to check Viewlogic and BTP, the Cost Management System to check whether invoice has been
loaded or not.
 Handling of Special Projects like AT&T, UDP. These are special project because only one person is
authorized to communicate with the specific vendor.
 Generating report in SAP BO and ensuring Quality reports to the client on schedule.
 Mentoring new people & providing support.
 Documentation of the process changes, updates provided by vendor & client and ensure the
information is current.

3. Tata Consultancy Services Ltd. (BPO)
Client: EDF Energy
Project Description:EDF energy is the UK based electric and gasSupplier
Company.Analystresponsibilityistoresolve the metering and billingrelated
issueand to generate the correct bill forthe customer.
Role: Process Associate August 2011 – December 2012
Location: Kolkata
 Analyzing any Billing and Metering related issue with respect to customer and working in SAP CRM
to resolve them.
 Need to find out any metering related issue, whether the reads are inline or not. If require, need to
reverse the reads, release the lock (Eg. case M015, M016, M019 etc).
 Analyzing and releasing outsorts, calculating estimated bills, invoicing, checking & handling credits
and generating bill for Gas and Electricity customers (Eg. case BI02, BI01, IV02 etc.)
 If customer wants to change their payment method from Direct Debit to Cash cheque, need to change
as per request (Eg. Case F236).
 Allocating work to more than 200 employees according to the FTE.
 Working in MS Excel to maintain an allocation sheet and various reporting sheet. Need to apply
Vlookup, Hlookup, Pivot, Pie-chart, Concatenate etc to generate reports.
 Providing status reports to the client on daily basis.
AWARDS & ACHIEVEMENTS
 Was awarded the E3 award in 2015 for ownership & excellent performance for client Verizon
Wireless (TEOCO Software Pvt. Ltd.).
 Was awarded the R&R for outstanding contribution (TCS BPO) in 2012.
TECHNICAL KNOWLEDGE
 MS Excel
 MS Power Point
 Using Oracle based programme DMC (Data Management Centre)
 One year working experience in SAP CRM

4. EDUCATION
 Bachelor of Science ( Zoology Hons) 2006-2009
Sarojini Naidu College, Kolkata
 Higher Secondry (HS) in Science 2004-2006
Bagbazar Multipurpose, Kolkata
 Madhyamik 2004
Sree Ramkrisna Sarada Sngha Balika Vidyalaya, Kolkata
EXTRA CURRICULAR ACTIVITIES/ACHIEVEMENTS
 Fair Knowledge in DTP, 2D Animation and Photo and Video Editing (Software known- Adobe
Photoshop, Flash, Corel Draw, QuarkXPress, etc.)
 Successfully completed 4th year examination in Fine arts.
 Represented college in Inter College ‘Creative Writing’ competetion organised by Seth Anandaram
Jaipuria College and won the third prize.
 Represented school in “Biswa Banga Sammelan” held at Yuva Bharati Krirangan, Kolkata in 1999-
2000 and performed Dance.
PERSONAL DETAILS
 Parent’s Name : Mrs. Munmun Banerjee, Mr. Bani Prasad Banerjee
 Nationality / DOB : Indian / 7-September -87
 Languages known : Bengali, English, Hindi