This professional summary provides information about Sreeparna Dutta's work history, skills, and education. She has over 15 years of experience in customer service, procurement, and billing roles. Her most recent role was as a Customer Service Supervisor at ExxonMobil Services & Technology Private Limited, where she supervised billing processes and key performance indicators. Prior to that, she held procurement and order management roles at Wipro Technologies and Thomson Reuters. She has extensive experience with SAP, CRM, and Microsoft Office applications. Sreeparna holds a Bachelor's degree in Commerce from Calcutta University.

1. Professional Summary
Skills
Work History
S D
Muninanjappa Layout Ramamurthy Nagar, Bengaluru, KA 560016 • Cell: 9538993069 •
sreeparna.dutta@gmail.com
Award-winning customer support professional who has advanced quickly in all positions. Motivated to
perform at peak levels and meet company goals.
Energetic Customer Service Supervisor who provides the experience and critical thinking necessary to
successfully facilitate client relations.
Supervisory management.
Team building expert.
Operations Manager.
Process management.
Hiring, Coaching and Empowering staff.
Procure-to- Pay Expert
Order to Cash Process Expert
SOX Compliance
Lean Project Champ
Customer service expert
Analytical and critical thinker
Skilled multi-tasker
Fast learner
Customer Service Supervisor, 08/2016 to Current
ExxonMobil Services & Technology Private limited – Bengaluru, KA
Migration and stabilisation of Billing Process for Exxon Mobil for the EAME and AP region.
Supervising complete and smooth Job Handover, Cross-training's and data migration.
Stewarding Monthly KPI's. Preparing and presenting Monthly Revenue and performance dashboard to
SALES,Global Business Units,VP.
Coaching analysts, senior analysts and team leads regularly in line to the Annual Performance Review
Plan.
Smooth transition of special assignments, multiple implementation of Key Projects (EAME /AP cluster) -
Global Harmonisation, Data repository Clean-ups and GST Testing on SAP/CRM and implementation,
Inventory and Wet-stock reconciliations for Plants and Company Owned and Agent Governed and

2. Company owned and Company governed sites.
Perform various Annual Access Review's and prepare report for future Audit's, Risk Assement of End
User Computing Tools and Productivity Tools.
Periodic review of Control Catalogues, Process Road Maps, Work Instructions and Job Aids to ensure
Process and Performance Improvement and Optimum Utilisation of Resources.
Assist with Internal Audit's and External auditor's with data sample, demonstration and review's in-line
with SOX Compliance.
Conducting Personality Development Workshops.
Leave management, Performance Appraisal Management, Resource Management. BCP and DRP review
and management.
Worked extensively on SAP (SD), CRM, JDE, Microsoft Office.
Procurement Administration Officer, 01/2015 to 02/2016
Wipro Technologies Kodathi – Bengaluru, KA
Periodic review of inventory and budgeting.
Prepare annual forecasting and budgeting for Global Premium )Customers and AMC (Annual
Maintenance Subscriptions)
Review/negotiate/renew Contracts/AMC's/quarterly and Annual Rate cards. Review 360 degree
contracts and aisle with legal as and where applicable.
Strategic Sourcing, Ad-hoc sourcing and purchasing via RFP/RFQ's and reverse bidding on ARIBA.
Share and publish monthly/quarterly spend Vs saving data for stakeholder and senior management
review.
Periodic Review and maintenance of Last Bid Price for optimum saving. Responsible for publishing
various in-house project health scorecards.
On-boarding New Vendor and periodic review of exisiting vendor's/OEM's to ensure all vendors stand
fair and equal opprotunity.
Review and approve High-Value PO's (on-shore and off-shore) on SAP.
Resolve logistics and payment related disputes and escalations.
Team performance review's, leave management and resource management.
Periodic review of Direct Report's Performance and sharing feedback for improvement.
Worked extensively on SAP (SD and MM), CRM, ARIBA, Microsoft Office.
Order Management Specialist, 08/2010 to 09/2014
Thomson Reuters – Bengaluru, KA
Worked extensively on SAP (SD and MM), CRM, ARIBA, SALESFORCE, Microsoft Office.

3. Quote/Order creation and converting to PO and invoices post delivery or product/services.
Vendor Management/IT Hardware and Software procurement via Ariba .
Manage Site License review, procurement and renewal.
Customer Data Maintenance/Process Improvement action plans and Regularly Updating of the Process
Documents and flow charts of new projects on the sharepoint or Global Knowledge Library.
Responsible for preparation of Monthly SOX Compliance report, Access Reconciliation report,
Sales/Commission report. 3rd Party Data Audit Report, Quarterly Revenue Forecasting Report. Also to
prepare and present Root Cause Analysis for "Red" Projects for Senior Management (VP sales, IT,
Customer Services, Service Delivery Managers).
Project Lead, 04/2007 to 05/2010
Bank Of America Continuum Solutions – Gurgaon, Haryana
Workflow Assignment for all verticals (Hardware, Software, Voice, Telecom and networking).
Budgetary planning, cost evaluation and new vendor identification and on-boarding.Existing vendor
contract review and negotiation.
Periodic Review of Price Catalogues and rate cards. Create PO/PR for Sourcing and on-spot purchase.
Software License procurement, Asset management and site licensing agreement processing.
Follow up with Logistics for effective and correct delivery of products/services at the HUB locations and
as and where applicable engage various technicians inhouse/HP/EDS/AT&T/Verizon for
installation/configurations.
Part of Process Improvement Weekly Calls / Stakeholder calls as well as project health check calls and
Improvement Team.
Performance management Stewardship on CTQ's (Critical to Quality) and CTP' (Critical to process).
Escalation Management, RCA report preparation, Process GAP analysis from escalations, Service
Delivery Management.
Follow up with every stakeholders for completion of procurement cycle, deployment cycle as well as
implementation.
Ensure completion of the Project and taking final handover from the migration team.
Worked extensively on SAP (SD), CRM, ARIBA,HP assest Centre,HP Service Centre Microsoft Office.
Worked extensively on SAP (SD), CRM, ARIBA,HP assest Centre,HP Service Centre Microsoft Office.
Billing Analyst, 09/2006 to 02/2007
HCL Sector 126 GYM – Noida, UP
Billing generation for all British Telecom users and resolving Billing, service and logistics disputes.
Credit Note generation/Reversal Credit Processing/Releasing of payment for contractors/vendors.
Workflow management and assignment of tasks/tickets within team as well as to relevant vendors.

4. Education
Accomplishments
Mentoring New Joinees on the Floor.
Project Migration of Billing of entire North of UK from BT UK to HCL India.
Customer Service Rep, 09/2005 to 08/2006
Standard Chartered Bank – New Delhi, New Delhi
Handling account related calls/ face to face client queries related to SAVINGS/CURRENT/DEMAT
accounts. Day to day Banking operation management.
Ensuring completion of KYC and AML for assigned cluster and accounts.
Co-ordination with various internal banking department/stakeholders. Financial and performance
report generation.
Technical Support Specialist, 08/2004 to 07/2005
Daksh Com Eservices Pvt Ltd – Gurugram, HR
Troubleshooting the Accounting Software Package called( INTUIT- QUICKBOOKS).
Helping Clients with all kind of payroll queries and help small scale organisation generate and maintain
PayrolL.
Monitor Balance Sheet and profit and Loss Reporting for assigned accounts.
Platinum Performer (Topmost Performer) helped in “bridge” of New Joinees by providing on job
training.
Bachelor of Commerce: Accounting, Finance, Business Mathematics and Economics, 2004
Calcutta University - Kolkata, WB
High School Diploma: Computer Science, 2004
University of Kalyani - Kalyani, WB
ISC: Accounting, Finance, Business Maths, Economics, 2001
Julien Day School - Nadia, WB
ICSE: Mathematics, Physics, Chemistry,Biology,Computer Science,Geography,History, 1999
Julien Day School - Nadia, WB
Successful transition and stabilisation of EAME and AP Billing to India Business Centre for ExxonMobil
with 6 months of exemplary Stewardship.
"An efficient change manager 2015" title awarded by Wipro Infotech Division for

5. Hardware/Infrastructure Org.
Rewarded with the “Above and beyond” title for Q2 and Q3 2013 for performance and co-ordination
with stakeholders as recognized by Stakeholders.
Successfully transitioned EMEA Order to Cash project by being part of the pilot Master Data cleanse and
Data Integration 2011-12.
Have a Certified Lean Project for Bank of America on reduction of Cycle time of the process 2008-2009.