1. V P Ramasubramanian Sri Chamundi Apartments,
5/6, 1st Floor, 13th Street,
Thillai Ganga Nagar
Chennai 600 061, India
+91 98313 92416/91 9500005602
v.p.ramasubramanian@gmail.com
ProfessionalProfile
Senior banking professional with extensive experience in Banking Operations, Customer
Relationship Management, Cash Management Operations, Accounting and Excise .
Core Skills and Abilities
Banking Operations Skills and Knowledge
Skilled in managing Retail Branch Banking Operations with focus on Customer Service and
Compliance Regulations. A process oriented professional having good understanding of all
phases of Banking and Financial activity with diversified skills sets and abilities.
Systems Implementation
Successful implementation, of Peripheral application CTS for Cheque Processing and ensuring
100 percent processing.
Communication and leadership skills
Communicate effectively to build relationships both internally and externally, and possess flexible
and detailed oriented approach. Pro active and sustained liaison with various Business Units
thereby enhancing Branch portfolio.
EmploymentHistory
December 2012 – Present Kolkata/Chennai, India
Branch Manager – City Union Bank Ltd
City Union Bank Ltd is a scheduled bank based in Tamil Nadu with a broad portfolio of
bankingproducts, and an extensive branch network. (Business of Rs 42,000 Crores)
Responsibilities:
 Responsible for Business Development CASA Acquisition and Advances Portfolio
 Maintaining and deepening relationship with HNI customers.
 Cross Selling of Third Party Products.
 Ensuring optimum utilisation of CRM module by Staff members and thorough review on a
daily basis.
 Preparation and Compliance of Pre-Sanction and Post Sanction Credit Proposals pertaining
to Branch Advances Portfolio
 Pro Active monitoring of Alternate Channels like Kiosk Desk, Express Desk, ATMs, Internet
Banking, Mobile Banking for Optimum Utilisation in Customer Transaction.
 Ensure Pro-Active and sustained Liaison with respective Business Units.
 Ensure timely delivery of customers’ enquiries and instructions, whilst ensuring that the
Bank’s delivery standards in achieving total customer satisfaction are met.
 Ensuring strict adherence to all regulatory and compliance guidelines.

2.  Conducting Customer Engagements and Marketing events for improvement of Branch
Business development.
 Facilitating Individual development through Training and Employee engagement programmes.
September 2011 – August 2012 Kolkata, India
Branch Service and Compliance Manager, ICICI Bank Ltd
Responsibilities:
 Managing Branch and Teller Functions.
- Ensure Adherence to Process, Documentation standards, and Compliance to
Transactions Processing at the Branch.
- Accountable for the day to day smooth & error free functioning of duties associated with
Branch Operations, Customer Service, and Branch Administration.
 Ensuring comprehensive compliance with Internal Regulatory and Statutory requirements as
required from the Branch Perspective.
 Handling of Complete Gold Loan Documentation and Vaulting
 Checking and complying various Branch Reports and reporting to the Risk Team that has
bearing on Process adherence and ensure timely submission to the Corporate Office.
 Ensure Pro-Active and sustained Liaison with respective Business Units.
 Ensure timely delivery of customers’ enquiries and instructions, whilst ensu ring that the
Bank’s delivery standards in achieving total customer satisfaction are met.
 Continuous monitoring control measures implemented in the Service function towards
Operations Risk & Fraud Management.
 Effectively Support Branch Audits by Internal, External, Statutory & RBI auditors.
 Overseeing activities related to Transaction Banking Corporate Clients.
 Handled acquisition and deepening of liability management businesses through relationship
management team and customer engagement. Both the above channels are responsible for
acquiring NTBs in the form of Demand Deposits/CASA, Life Insurance, general Insurance and
Mutual Funds.
January 2007 – September 2011 Kolkata/Howrah/Raipur, India
Branch Operations Manager – YES Bank Ltd
Responsibilities:
 Managing Clearing and Teller Functions.
- Ensure Adherence to Process, Documentation standards, and Compliance to Account
Opening. Maintaining strict vigilance on the quality of Forms and documentation. Ensure
Pro-Active and sustained Liaison with respective Business Units, NOC, Product, Sales
RM, RBL’s etc. where required.
- Overseeing activities related to Transaction Banking Corporate Clients
- Accountable for the day to day smooth & error free functioning of duties associated with
Branch Operations, Customer Service, and Branch Administration.
 Ensuring comprehensive compliance with Internal Regulatory and Statutory requirements
 Effectively support and handle Branch Audit by Internal, External, Statutory and RBI auditors.
 New products, process, systems roll out.
 Service Delivery, Relationship Management and Sales channels respectively.
 Conducting primary audit and control at the Branch
 Ensure monitoring and developing the team in a methodical and sustained manner.

3.  Was the Regional SPOC for SLBC activities (Financial Inclusion) for Raipur region.
 Responsible for organizing Employee Engagement and BELT meetings within the Branch
Senior members to monitor smooth functioning across all departments and developing healthy
work surrounding.
October 2004 – January 2007 Kolkata, India
Assistant Manager - HDFC Bank Ltd,
Responsibilities:
 Managing Inward and Outward (MICR & High Value) Clearing activities as well as EFT’s
(Electronic Fund Transfer) figures worth Rs. 500 Crores (approximately).
 Monitoring NRE transactions
 Liaison with various Banks for Clearing Operations.
March 2000 – October 2004 Khardah Works, India
Assistant – Accounts & Excise, Electrosteel Castings Ltd
Responsibilities
 Handling daily operations of Excise related matters involving monitoring of required statutory
records, registration.
 Preparing documents related to EPCG License for import purchase, export shipment and
others. Looking after PLA, RG 23A, RG 23C & RG-I.
ProfessionalDevelopment
Ongoing professional development through courses in Banking and Finance
2013 – JAIIB from Indian Institute of Banking and Finance
2010 – NCFM Depository Operations Module conducted by National Stock Exchange.
2008 – MBA Finance from Indian Institute of Social Welfare and Business Management
2008 – Project Work in Trade Finance at YES Bank
2003 – Central Excise Procedures Workshop
Skills
 Flexcube
 Cash In
 Bancs
 Microsoft Office Tools
References
Available upon request.