1. Nutan Kumari
Email:sharmanutan11@gmail.com
Mobile: +9986024844 & 9986350394
Areas of Expertise
 Oracle Application| Quote to Order Process| License Management/Contract Management
OBJECTIVE:
 Seeking a challenging job position in a progressive organization that will utilize my analytical knowledge in a
cooperative teamwork and offer opportunities for learning and all round career development.
PROFESSIONAL SYNOPSIS:
 Presently working as Renewal Quoting analyst in Concentrix Technologies., Bangalore.
 Worked as anCustomer Agreement Specialist in Oracle India Pvt. Ltd., Bangalore.
 Worked as an Install Base Analyst as a contractor in Oracle India Pvt. Ltd., Bangalore.
 Effective analytical, adaptive skills and good team handling skills.
 Master of Business Administration (MBA) in Marketing in 2010 DEC from Indiana University of pensulvaniya,
Bangalore affiliated to IUP, United States.
PROFESSIONAL EXPERIENCE: (6 Years)
Renewal Quote Specialist: - (NOV 2013 – Till Date)
 Working on pricing, quoting for various contracts for various countries and contact with clients for negotiations and
to get the new deals.
 Help in timely renewal of support contracts by generating quotes and making iterations as and when required by
the country sales team and also work very closely with sales team.
 We work on quote creation for major portion of the contracts and then send it to customers and client managers
which helps generate more renew and also helps the sales team to concentrate on winning new deals for the
company.
 Communicate with vendors from various countries to get the quotes for renewing the support on products.
 Calling the clients and resolving their doubts and explaining about the services and the discounts which we offer.
 Check if the contract data is validating with the records in SAP and communicate with the internal team if
corrections are required.
 Strong, courteous and empathetic emphasis on customer service through warranty registration and customer
entitlement administration to ensure proper and better financial impact to company and the customers.
 Assist in the collection, management, and resolution of outstanding invoices from past due accounts.
Oracle India Pvt. Ltd. – (Oct 2010 – Nov 2013)
Customer Agreement Specialist:
Roles:
 To maintain centralized global standards for agreement creations and ensure accurate data for Global Contract
Services, Alliances & Channels and Oracle Partner Network teams.
 Creating agreements for Oracle customers in Oracle database by validating the agreement packages.
 Research and respond to internal or external queries; work closely with Contracts Team, Order Administration
Team and Partner Business Consultants.
 Responsible for assigning daily tasks to the team, handling escalations and all non standards requests on behalf
of the team.
 Communicating with the requester by explaining them our scope of support and effectively resolving the requests.
 Responsible for providing the process updates to the team, making sure that the team is always updated with the
latest process.
 Trained new joiners and cross functional resources on the process and ensured good process knowledge.
 Responsible for preparing weekly Audit and TAT report and sending the same to the higher management and
also uploading it to the workspace.
 Performing UAT testing for new tools and new processes and proving the issues reports to the management.
 Tracking all the process related queries and issues so that the same can be discussed in monthly Global Team
Meeting.

2. Install Base Analyst:
Roles:
 Managed/maintained up to date information of Software and Hardware License details in Oracle database for
global customers (License management).
 Validating and updating the Installed Base of the licensed user to improve the effectiveness of support provided
by Oracle Corporation to its customers across the regions.
 Worked closely with Sales, Contracts and AR Team to ensure timely generation of Invoices from Order
Management or Service Contracts.
 Worked on warranty management, authoring service contracts, booking non revenue orders in accordance with
the Oracle Supply Chain Management
 Played major role in creating and terminating technical support contracts and helped the renewal team to renew
contracts by using service contracts application.
 Worked on license assignment requests, where the ownership of licenses is transferred from one customer to
another due to merger, acquisition, spin off & divesture.
 Played an active role in Sun data migration during the integration of the SUN Microsystems process with Oracle
Corporation in the Install Base profile
ORDER MANAGEMENT:
1. Expertise in the Renewal Process for Sun and Oracle License.
2. Booking the EDI order and manual.
3. Updating the correct information about customer related to upgrades order.
4. Creating, renewing the quote and renewing the contracts.
5. Reviewing/Validating the install base records and service contracts of the customer.
6. Quote out the install base contracts for the customer as per quoting and renewal policies.
7. Setting up the ELA IB contracts in Oracle, to match the ELA order booked.
8. Work for Global Countries and handle queries from requestor via phone, e-mail & create Software orders on
behalf of requestor for selling goods or services as per the requirement.
9. The Renewal Process has Validation Guidelines as per Country and Customer Exceptions.
10. Process Orders in workbench and IPM queue from sales or contracts side.
11. Book Advanced Customer Services using Order Management Application.
12. Renew customer licenses to provide continuous customer services.
13. Handling query related to all kinds of products offered by Oracle to customers across the globe.
14. Handling all queries from Accounts Receivable Dept, Credits and collections Dept, Install Base and License
and First Year Support Dept.
15. Work on SR (service Request) for Orders as well as contracts globally.
16. Calling to counterpart and customer frequently regarding updates.
17. Handling & closing escalation on process related issue.
18. Independently handling all Global issues and supporting other team members across the region.
19. Cross trained in other process to for Order Admin.
20. Doing QC (Quality check) and Monthly Quality audit for all the contracts in Global countries.
21. Handling escalation on process related issues.
TECHNICAL SKILLS:
 Order to Cash – O2C and Quote to Cash – Q2C
 Oracle Installed Base 11i
 Oracle Order Management R12
 BI tool for reporting purpose
 Oracle Service Contracts R12
 Siebel (basic CRM)
 Order to Cash – O2C and Quote to Cash – Q2C
 SalesForce.Com(SFDC)

3. EDUCATION:
 MBA in Marketing from Indiana University of University (US) in 2010 DEC
 BBM from Bangalore University in 2009
 XIIth in 2005 - CBSE Board, Dhanbad
 Xth in 200 - CBSE Board, Dhanbad
AWARDS AND ACHIEVEMENTS:
 Got YAR award (Recognition Award) in Oracle.
 Got lots of appreciation mails from requester and higher management.
EXTRA CURRICULAR ACTIVITIES:
 Active member in college / school festivals.
 Was class representative in MBA.
 Was House Captain in the school.
 Participated in international conference on innovation ,leadership and change held in Colombo
 SRI LANKA IN AUGUST 2010
 Attended workshop on self-motivation, leadership, effective communication in CIL (Center of innovation and
leadership).
 Was an active team member in organizing the college fest
 Participated in various cultural competitions at college level.