Surbhi Gupta is a dynamic professional with experience in online store management, product management, quality assurance, customer service, and client relationship management. She has worked at Flipick Pvt Ltd as a team leader for online store/website and product management. She has also worked at Pune Central as a customer service desk manager and at Vivanta By Taj Blue Diamond as a banquet sales executive. She has a PGDM from Sinhgad Business School and a B.Sc. in Industrial Microbiology.

1. SURBHI GUPTA
Email: guptasurbhi22@gmail.com
LinkedIn Profile: http://in.linkedin.com/pub/surbhi-gupta/
Mobile: +91 7387611560
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A dynamic professional with experience in Online Store Management, Product Management, Quality
Assurance, Customer Service, Operations and Client Relationship Management.
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Work Experience Chronology:
Flipick Pvt Ltd, March’13 - February’ 16
Team Leader – Online Store/Website and Product Management
Flipick is an educational platform for students and educational institutes. Its main focus is on providing high-
quality content, interactive eBooks and assessments via a comprehensive app that helps students prepare
for competitive exams and university courses.
Key Accountabilities:
• Online Store Management: E-commerce website management, inventory management, managing
the visibility of the product on the website and different categories. Management of white labeled
website, like Technical Publications and many others
• Product Management: Managing the description, price and edition of the products; arranging
them; generating and managing the library data as required;
• Content Management: Managing and arranging the content of various coaching classes and
publishers. Create Practice and Mock tests as per the pattern of competitive exams. Keeping a track
on the payment of the customer.
• Quality Check: of the content at admin level and on multiple platforms - Android, iOS, Windows,
Web.
• Customer Relationship Management: Maintain relationship with publishers, coaching centers and
educational institutes.

2. • Analytics: Monitoring and generating the results of the students – iOS, Windows, Web and Android.
Interface worked on: Magento, LMS.
Clients and Partners: Pearson Education, Elsevier, Sheth Publishers, Technical Publications, Repro, Tech-
max, Suyog Institute, Mockbank, Suyash Classes, Omega Classes, Rajasthan Sammelan and many more.
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Pune Central, Pantaloon Retail India Pvt Ltd, June’12 - August’12
Customer Service Desk Manager
Key Accountabilities:
• Guest Relationship Management is the core task
• Grievance Management - Taking care of all the issues related to billing, defects and exchange of the
materials
• Customer Service- Customizing the service as per the customer’s requirement
• Co-ordinating with guests and understanding their requirements
• Handling the team and co-ordination with all the floor staffs
• Coordinating and briefing different departments for organizing events and maintaining relations
with the existing client
• Successfully handling of the Loyality Programmes like Payback and T24.
• Customer Acquisition: Acquiring new customers and maintaining the relation with them
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Vivanta By Taj Blue Diamond, Pune, February’11 - May’12
Banquet Sales Executive
Key Accountabilities:
• Strong Knowledge of Hotel Processes, Departments, roles and responsibilities of each job profile
• Oriented towards overall objective of the hotel and business, revenue driven approach

3. • Excellent Client and Guest Relationship management system for self and staff
• Maintaining sales reports (Sales Actualization report/ DBR/ Monthly / Yearly sales report/ Business
loss Report/ Enquiry Sheet)
• Effective working on EBCM (Event Based Costing Module) and SNC (Sales and Catering)
• Hosting/ planning various kinds of events like - Wedding, Product Launch, Conferences,
Entertainment, Cocktail/ Theme parties
• Co - ordinating with guests, various hotel departments (Kitchen, Maintenance, Engineering, House
Keeping, Front Office, Stewarding, Accounts, Commercial sales)and external vendors (Event
managers, Logistics, Decorators, Setup, etc)
• Taking care of the event from the time of enquiry to the operation, execution, delivery and post
event relation
• Maintain healthy relations with key bookers and important socialites
• Market survey / research in order to understand changing market and accordingly plan strategies
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Wonder Leisure and Entertainment Pvt. Ltd., Pune, April’10 - January’11
Assistant Manager - Sales and Marketing
Key Accountabilities:
• Organizing the whole event as per the requirement of esteem customers
• Taking care of booking and marketing up of Banquet halls
• Customizing the service as per the requirement of customer
• Handling entire billing part
• Coordinating and briefing different departments for organizing the event and maintaining relations
with the existing client
• Analyzing business potential, monitoring competitor activities and planning counter measures
Identifying and pursuing business opportunities through market surveys
• Mapping as per targeted plans as well as through lead generation
• Customer Acquisition: Working towards acquiring new clients and maintaining the relation with
them. Maintaining cordial relationship with Corporate and HNI clients
• Driving different kind of activities as per the occasion

4. • Rendering information about the different kind of offers and packages to customer
• Forwarding customer instructions to the concerned department and ensuring customer satisfaction
by achieving delivery and service quality norms
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Significant Highlights:
 Highly recognized by Taj Vivanta group for surpassing Banquet Revenue by 1 Crore (2011- 2012)
 Handled Product Launches of Hyundai EON (Oct, 2011)
 Successfully coordinated and get appraised by Soroptimist International Pune Metro East, BG Shirke
Group, Swiss Chamber of Commerce and all top accounts of Pune
 Successfully achieved the target of 96K in first month at Wonder Leisure
 Bagged an order of 49K from Lupin Research Pvt. Ltd. at Wonder Leisure
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Summer Training:
AIMS Institute of Management Studies, Pune, May’09-Jul’09
Project: Promotional Strategy Used by a new Educational Institute
To study various promotional strategies of a newly introduced MBA College. The study included tie-ups with
nearby hotels, bakeries and mess for discount to students of the college; and travel agencies.
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Academia:
 PGDM from Sinhgad Business School, Pune in 2010 - 81.18%
 PGDFT from Sinhgad Business School, Pune, Pune University in 2009 - 79.5%
 B.Sc. (Industrial Microbiology) from Birla Institute of Medical and Research, Gwalior Jiwaji University
in 2008 - 72%
 12th from Bhartiyam Vidya Niketan, Gwalior CBSE Board in 2004 - 69.2% marks.
 10th from Saroj Convent, Tikamgarh M.P. Board in 2002 - 86.4% marks.

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Personal Dossier:
Date of Birth : 22nd November 1986
Languages Known : English and Hindi
Permanent Address : Shri Balaji Enterprises, Shop No.7, Old Bus Stand, Tikamgarh - 472001, (M.P.)
Present Address : E-604, Shipra Krishna Vista, Ahinsa Khand 1, Landmark – Jaipuria Mall,
Indirapuram, Ghaziabad - 201014

6. ________________________________________________________________________________________________
Personal Dossier:
Date of Birth : 22nd November 1986
Languages Known : English and Hindi
Permanent Address : Shri Balaji Enterprises, Shop No.7, Old Bus Stand, Tikamgarh - 472001, (M.P.)
Present Address : E-604, Shipra Krishna Vista, Ahinsa Khand 1, Landmark – Jaipuria Mall,
Indirapuram, Ghaziabad - 201014