1. Baig’s Ashiana
897-5, Next to old la-joy motel
Socorro, Porvorim
Bardez, Goa
India
Tel : 0091-9764300483, 0832-2415134
E-mail : samina.baig2129@gmail.com
Samina Baig
Objective
Looking for a challenging career in the Banking & Financial services suitably
in Relationship Management or Marketing sectors in Retail or Corporate Divisions
which demands the best of my professional abilities and give a chance to explore my
knowledge and experience. My objective is to build and sustain relationships with
customers by offering the highest level of Quality, Service and Integrity. This
commitment is based on my belief that my relationship with the customer should
remain alive and vibrant thereby propelling my organization's and thereafter my
personal career growth.
Profile
I’m a hard working, self-respected, self confident, energetic person with a convincing
attitude. Have sound knowledge & experience in areas like financial services, Insurance,
Marketing & Sales.
Able to work on own initiative and part of a team. Possess good Management,
Communication, Computer and Interpersonal & problem solving skills.
Experience
Non Banking Financial Company
November 23rd 2013– till date ICICI Bank Limited, Goa
Deputy Branch Manager
The job of a Deputy Branch Manager is very tough and vital. The job includes the day to
day management of the bank goes smoothly. The person needs to have exceptional
supervisory skills and the ability to delegate the task effectively as they are very busy
offices. Needs to work with other senior executives for this exceptionally rewarding job.

2.  Sourcing of NCA (New Customer Acquisitions) and checking its adherence to KYC
norms. Increasing the GL size of the branch as well as getting floats in current and
saving accounts.
 Cross selling various asset products, insurance products and mutual funds.
 Providing solutions and products to customers as per their need with regard to their
banking and investment requirements. Servicing the regular and NRI customers as
well as educating customers on product options and technology issues.
 Managing operations at the branch, generating and verifying various reports to
ensure compliance culture at the branch with all applicable laws, regulations,
bank policies and procedures.
 Handling Inspection and Audit and its compliance, preparing MIS reports for the
branch
 banking and ensuring compliance with overall process within stipulated TAT.
 Monitor and track transaction volume and ensure effective transaction migration to
alternate channels of banking and ensure proper work allocation and load balancing
among staff.
 Leading & monitoring the performance of team members to ensure efficiency in
operations and meeting of individual & group targets. Identifying and implementing
strategies for building team effectiveness by promoting a spirit of cooperation
between team members.
 Ensure that all staff are adequately trained on the Products of the bank and sales
process. Make staff aware of various policies of the bank with regard to customer
service and compliance. Minimize rejection and customer complaints thus ensure to
achieve operational excellence.
 Monitor the staff induction and training plans along with the training department.
 Ensure all company training programs are timely implemented
 Provide leadership and management to his team
 Ensure timely staffing
Banking & Financial Services
February 2010 – till July 2010 HDFC Bank, Goa
Personal Banker
 Job Responsibilities include, to Achieve sales target and Providing customer
services
 Relationship management for a portfolio Customers.
 Responsible for cross selling & enhancing Relationship with existing customers.
 Customer service to walk in Customer issues
 Selling of investment products like mutual funds, insurance, current account
&saving accounts etc.
 Managing operations like A/C opening, FD’S, Lockers, Forex etc.
 Generation of referrals from internal database.
 Customer acquisition & cross sell to walk in customers.
 Report generation & filling.

3.  Retention of accounts.
 Review all critical reports, monitor cash levels, fraud control etc.
Insurance & Financial Services
September 2007 – till July 2009 Birla Sunlife Insurance Company Limited, Goa
Senior Currently Unit Sales Manager
 Working as Senior Unit Sales Manager in Birla Sunlife Insurance Company limited,
Goa.
 Job Responsibilities include, to co ordinate with the business associates to help
them generate valid leads.
 To ensure lead generation from the bank/ corporate agent by liasioning with the
officials to create a greater data base of prospective client and explain the policy
details as per client's requirement in order to convince him of the worth and value
of the policy.
 To arrange for the required documentation and medical examination of the client.
 Supervise and coordinate the sales of policy.
To report to the Sales Manager or Area Sales Manager the periodic the periodic
MIS and Market feedback
 Handling day to day External & Internal Customer related issues & queries with
professional & timely Solutions, Support & Coordination in System related &
Documentation issues concerned with Head office.
 Providing Support & Coordination for Head office, Sales related & Documentation
issues.
 Good Knowledge of Insurance Policies & Process, Documentation Checks & Risk
Factors.
 To train the staff of the relationships in insurance selling skills and processes.
 To ensure that sales complaints are minimal and are resolved within TATs, if any.
 Trainings & Courses: Training in Insurance Regulatory and Development Authority
(IRDA).
 Key Areas of Interest: Insurance & Banking.
Achievements at Birla Sunlife Insurance
 Have always over achieved the monthly and quarterly targets.
 Best Unit Sales Manager in Quarter 4 with 350% of target achiement in India.

4.  Have been a topper in the state of Goa for Birla Sunlife in my channel.
Previous Experience
Banking & Financial Service:
April 2006- till September 2007 HSBC Bank, Hyderabad, India
Customer Service Officer
 Worked in a Department called ‘Enquiries’ it entails dealing with customer
complaints, data processing and making outbound calls, transferring funds.
 Handling Service Failures raised by the customers when the customers
were not satisfied with the services provided by the bank.
 Interacting with 3rd Party service providers to assist the customers with their
transactions and accounts.
 Handling Customer Queries which the telephonic customer service division is
unable to resolve.
 Reporting to Manager Operations.

EDUCATION
MBA from Goa Institute of Management with specialization in Finance.
Passed Bachelors in Commerce from Goa University, with First Class with 65% in
the year April’2006 with Specialization in Business and Marketing Management.
Passed HSSC in commerce with 58%
Achievements
 Represented Goa several times in Table Tennis at National level and 3 years State
champion in Table Tennis.
 Inter company champion for HSBC – Hyderabad in 2006-2007
 Was the Ladies Representative in college in 2005-2006
Personal Strengths
 Excellent written and verbal communication skills in English.
 Determined and focused in achieving goals.
 Excellent grasp of Business Process and Flows.

5.  Analysis and design of various requirements, very good Logical Thinking ability, a
high sense of adaptability, raising To the need of the hour and willing to
work dedicatedly for an organization which rewards excellence and perfection.
Project
‘Sick Industrial Units- Goa’ Where in an investigation was done by my self and my team to
understand the reason why are industries falling sick.
It was one of the best projects in the college; secured 91/100
Which were the highest marks secured in Goa-2006.
Interest
Table Tennis, Badminton, Reading & Nature Trails.
Personal Details
Date of Birth : 16/06/1985
Age : 26 Years
Nationality : Indian
Passport No. : F 6758803
Driving License : Valid Indian Light Motor Driving License
Present location : Presently located in India, GOA.
Languages known
English, Basic Arabic, Hindi, Marathi & Konkani.
References available on request.