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Manager skills ppt
1. DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
2.
3. Effective & successful managers
Successful managers – defined
operationally in terms of the speed of
their performance within the
organisation
Effective managers – defined in terms
of the quantity & quality of standards of
performance & the satisfaction &
commitment of subordinates
4. The golden rule management philosophy
Trust people fairly but according to merit
Make others feel important
Motivate people by praise
Encourage feedback
Sandwich every bit of criticism between two
layers of heavy praise
Have an open-door philosophy
Help other people get what they want
Never hide behind policy or pomposity
6. Old Manager
Thinks of self
as manager or
boss
Follows chain
of command
Works within a
set
organizational
structure
New Manager
Thinks of self as
sponsor, team leader,
or internal consultant
Deals with anyone
necessary to get job
done
Changes
organizational
structure in response
to market change
1
7. Old Manager
Makes most
decisions
alone
Hoards
information
Tries to master
one major
discipline
Demands long
hours
New Manager
Invites others to
join in decision
making
Shares
information
Tries to master
broad array
of disciplines
Demands results
1.7
8. Assessing a manager’s effectiveness
The strength of
motivation & the morale
of staff
The success of their
training & development
The creation of an
organisational
environment in which
staff work willingly &
effectively
Meeting important
deadlines
Accuracy of work
Level of complaints
Adherence to quality
standards
Productivity
Adhering to budgets set
9. Success Domains
Key is Balance
Personal
Growth
Relationships
Work
Material
Wealth
Power
Spirituality
Health
Integrity
10. The Basic Managerial Skills
Planning, Organizing
Setting goals (Prioritize & Posterioritize)
Self assessment (Contribution, Productivity)
Team building (Participation,Interpersonal)
Managing time and stress
Problem solving and decision-making
Creativity
Communication & listening (Multi culture)
Emotional Intelligence
11. Emotional Intelligence
• Ability to monitor your own and others’
emotions and deal with them effectively
• Leaders with emotional intelligence are
– More likely to detect friction and eliminate
conflict
– More flexible
– Better situational leaders
12. The Basic Leadership Skills
How you manage!
Philosophy, style, approach, attitude,
emotional intelligence.
Motivating and inspiring others to
high levels of performance
Effective leaders know how to lead
in any given situation, with any given
group of individuals
Effective Leadership is very rare –
and extremely valuable to
13.
14. What is Stress?
Stress - the unconscious
preparation to fight or flee that
a person experiences when
faced with any demand
Stressor - the person or event
that triggers the stress
response
17. Sources of Stress at Work
(Internal & External)
Work Demands
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Change & uncertainty
Lack of control
Career progress
New technologies
Work overload/underload
Role conflict:
• Interrole
• Intrarole
• Person-role
Role ambiguity
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Abrasive personalities
Sexual harassment
Leadership styles
Extreme environments
Strenuous activities
Hazardous
substances
18. Stress Sources at Work
(Internal & External)
NonWork Demands
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Marital expectations
Child-rearing/day care
arrangements
Parental care
Religious activities
Self-improvement tasks
Traumatic events
19. How to combat stress?
Mental
Count to 10
Control your thoughts
Fantasize
Ignore the problem???
Meditate & Yoga
• Focus point
• Control your breathing
Think about how you’ll be a better person
• Failure
• Success
20. How to combat stress?
Physical
Stretch
Massage
Exercise
Aromatherapy
Reflexology
Stress and Money
Prioritize
Delegate
Diet
Sleep
21. The importance
• Changing social scene
• Changing work culture
• Increased work time
• Dual income families
Steps to achieve work-life balance:
• Discourage employees from working late
• Take a regular employee satisfaction survey
• Provide vacations
• flexi times
22.
23. DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com