Raymond S. Lopez


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  • Raymond S. Lopez

    1. 1. Raymond S. Lopez Director, Technical Services & Operations
    2. 2. <ul><li>Advanced Knowledge in Data Center Operations </li></ul><ul><li>Project Management, Coordination </li></ul><ul><li>Operational and Strategic Planning </li></ul><ul><li>Intranet Portal Implementations, Cloud Computing </li></ul><ul><li>Virtual Network Implementations, Green Initiatives </li></ul><ul><li>Strong Experience in Migrations, Rollouts, Training </li></ul><ul><li>Disaster Recovery Operations </li></ul><ul><li>Exceptional Leadership & Communication Skills </li></ul>HIGHLIGHTS
    3. 3. EXPERIENCE – SUNGARD HIGHER EDUCATION <ul><li>Currently oversee for all technology operations, including server/network communications, telecommunications, audio-visual systems, virtual and physical classroom functions. Responsibilities include the management of these areas as well as strategic planning, operational and capital budget management, team building, information security, client-vendor relations, project management and more. </li></ul><ul><li>Managed/implemented 70+ capital projects effectively lowering operational costs, strengthening the integrity of the technology infrastructure, and establish a new baseline for which the organization can comfortably grow without costly upgrades & enhancements. Some highlights include the establishment of a new Data Center and stable/secure network infrastructure (connecting 28 local buildings + remote locations), migration from Lotus Notes to MS Exchange (6000+ users), implementation of a new SharePoint Intranet Portal (216 sites), technology renovations for several high-demand classrooms/conference rooms/lecture halls. </li></ul>
    7. 7. <ul><li>Deploy New Servers, Decommission/Migrate Existing </li></ul><ul><li>Deploy EMC SAN; Migrate All Shares, Establish Permissions </li></ul><ul><li>Establish New Active Directory Structure </li></ul><ul><li>Migrate all Buildings from 3COM to Cisco Network; Establish Network Security and Monitoring Solutions </li></ul><ul><li>Establish Backup/Recovery Operations </li></ul><ul><li>Inventory All Assets, Re-deploy Using New Naming Conventions, Implement Change Management </li></ul><ul><li>Migrate Users from Lotus Notes to Microsoft Exchange (6000+ Users) </li></ul>INFRASTRUCTURE FORKLIFT PROJECT
    8. 8. <ul><li>Design, Implement & Maintain Stable Network Topology </li></ul><ul><li>Enhanced Bandwidth Between All Buildings </li></ul><ul><li>Build Hub-Site for Increased Integrity & Redundancy </li></ul><ul><li>Establish Naming Conventions for All Assets </li></ul><ul><li>Built-in Redundancy, Disaster Recovery, Backup Power </li></ul><ul><li>Establish Virtual Environment, 40+ Virtual Servers </li></ul><ul><li>Single Vendor Deployments (Dell, Cisco) </li></ul><ul><li>Re-inventory All Assets; Track Changes, Warranties </li></ul><ul><li>Capacity Planning for Growth </li></ul><ul><li>Establish Internal & External Network Security </li></ul><ul><li>Establish 50+ VLANs for secure & non-secure routing </li></ul><ul><li>Establish DMZ for Systems Requiring Public Access </li></ul>
    9. 9. Assess Technology Dependences Telecommunications Security Facilities Library Services Computers Electronic Mail Distance Education Cable TV, Wireless Internet Classroom Instruction Video Conferencing Card Access Dining Services Financials/Payroll Campus Events
    10. 10. AntiVirus, Web Content, Spam Filtering Network, Firewall, Server Event Log Monitoring Customizable SNMP Monitoring with Alerts Help Desk Tools w/Remote Support Options INFRASTRUCTURE MONITORING, SUPPORT & REPORTING
    11. 11. Enhance Online Communications
    12. 12. <ul><li>Integrate Microsoft Applications for Offline Access </li></ul><ul><li>Train Users via Online and Face to Face; Create Documentation </li></ul><ul><li>Integrate Microsoft Project into SharePoint Sites </li></ul><ul><li>Integrate Active Directory for Permissions </li></ul><ul><li>Establish Over 200 Private Department Sites </li></ul><ul><li>Create Public Sites for Users to Interact with Departments </li></ul><ul><li>Imbed Project Tracking, Rollup to Senior Administration </li></ul><ul><li>Establish Frontend Access Control Security System </li></ul><ul><li>Established Single-Sign On to Multiple Web-based Applications </li></ul><ul><li>Establish Frontend and Backend communications </li></ul>SHAREPOINT PORTAL DEPLOYMENT
    13. 13. Main Page with Targeted Messaging Integrate Microsoft Office Applications Community Discussion Boards Public & Private Sites with Access to Local Shares SHAREPOINT PORTAL DEPLOYMENT
    14. 14. Dashboard Summary Rollup Task, Resource, and Vendor Tracking Budget Tracking with Calculations Personalized Tasks Lists and Communications PROJECT MANAGEMENT WITH RESOURCE TRACKING
    15. 15. Operational Budget Tracking Project Plans with Resource Tracking Simple Justifications Detailed Design Plans Itemized Capital Requests OPERATIONAL & CAPITAL BUDGET MANAGEMENT
    16. 16. Multiple Network Options Single Servers or VM Clustering Test and Production Environments Event Monitoring and Alerts VIRTUAL ENVIRONMENT – GREEN INITIATIVES
    17. 17. <ul><li>Acceptable Use Policies </li></ul><ul><li>Cell Phone Procurements </li></ul><ul><li>Disaster Recovery Policy & Procedures </li></ul><ul><li>Information Security Policies </li></ul><ul><li>Governance Structures, </li></ul><ul><li>Operations and Procedures Manuals </li></ul><ul><li>Organizational Structures </li></ul><ul><li>Print Management </li></ul><ul><li>RFP, ROI, SOW </li></ul>POLICIES, PROCEDURES & TECHNICAL DOCUMENTATION
    18. 18. SUMMARY OF COMPLETED PROJECTS AT GCU (SINCE 2006) 3Com to Cisco migration Academic Development Center Move Active Directory Services ADP - Oracle Deployment Angel Migration (from Blackboard LDAP) Barracuda Spam Filter Deployment Barracuda Web Content Filter Deployment Campus Security Internal Network Career Dev - Fin Aid - Work Study Migration Project (Online) Casino Wireless Deployment CBORD Deployment CCTV conversion Cell Phone Migrations (Verizon to T-Mobile ,T-Mobile to Sprint) CISCO FWSM Deployment (Internal Firewall/Routing Module) Commvault Backup Services Data Center Build-out Dell OpenManage DMZ Deployment Elluminate Deployment EMC SAN Implementation Farley Classroom Upgrades (9 Classrooms) Farley Conference Room Renovation Finance Administration Bldg Construction Finance Dept Move Hamilton Hall Renovation (Nursing Center) In-building Cellular Repeaters (IDEN) ISA Services KeyScan Card Access LAN WAN Network Comms (Woodbridge off-campus) Library 1st Floor Renovation Lotus Notes - Exchange Migration (6000+ users) Mahara Moodle Joomla SSO ManageEngine Operations Marketing Dept Move McAfee EPO Deployment McAuley Chapel Renovation Mirra IV Voice Recording System Mobile Trailer Deployment Naming Conventions - Deployment Network Infrastructure Project New Main Entrance Construction Security Headquarters Office Communications Server 2007 R1 and R2 (OCS) One-Stop Department Move ONSSI Video Survellance OpenFire/Spark IM Project Operations Dept Move Print Management (GoPrint-CBORD) Project Portfolio Server 2007 Project Server 2007 Acquire/Re-align AV Services & Support Remote Desktop Controls (Dameware) RH 201 Classroom Upgrade RH 209 Classroom Upgrade Secure Video Conf Network (w/OCS Integration) Service Learning Dept Move Share Migrations (G Drives/Z Drives) Sharepoint Portal (3 Phases 200+ Active Sites) Shibboleth Deployment Site to Site VPN (Remote WB) Special Events Dept Move SQL Server Farm (4 Servers) St. Joseph's Hall Wireless Deployment Staff training documentation Student Laptop Rollout (x4) UPS Building Rollout Video Network (H.323) Virtual Networks (Hyper V and VMWare) VLAN Networks (Staff/Student 46 total) VMWare Insfrastucture Client Services VOIP Network Deployment Wellness Center Construction Wired Management Inventory Wireless Management/Upgrade/Deployment Woodbridge Office Move Zabbix - SNMP Monitoring
    19. 19. EXPERIENCE – RAY LOPEZ ENTERPRISES <ul><li>Traveled across the country to coordinate projects and implement phased plans as provided by local and national service contractors. Created documentation for client and end-user support, including life-cycle replacement plans, security policies, and on-site assessments; utilize MS Project and Visio for detailing priorities and current/proposed situations. Responsible for presenting for new strategies and act as project/network manager for team environments. </li></ul><ul><li>Performed full technology rollouts including server, network, POS, and telecom installations for William Sonoma, Sharper Image, Yankee Candle, Dollar General Stores, 7-11, Wendy's Restaurants, Burger King, Sports Authority, Wal-Mart, Six Flags, Sherwin Williams, Hold Everything, Calvin Klein, Simon Malls, and many more. Contracted by Sungard Collegis to perform as Network Operations Manager at the Community College of Southern Nevada for 3 months; preferred on-site commercial support provider for CompUSA, Staples, Circuit City, Dell, IBM, and HP. </li></ul>
    25. 25. EXPERIENCE – US DEPARTMENT OF DEFENSE / DEPT OF THE ARMY <ul><li>Information Technology Regional Manager • St. Augustine, Florida • 2002-2004 </li></ul><ul><li>Chosen by Deputy Chief of Staff to become a field representative for the State of Florida’s Information Management Branch (DCSIM). Trained with individual sections: Systems Support, Network, Telecom, Information Security, Audio/Visual and Logistics Support. Frequently dispatched to diagnose various situations and initiate a resolution using own skills and acquired knowledge. Within a short time, was recognized by DCSIM and region as resident expert with a proven record for diversified permanent solutions. </li></ul><ul><li>Became responsible for 29 government facilities within assigned territories, essentially assisted all surrounding areas, having access to over 3000 automation assets via specialized remote tools. From January to July 2003, traveled over 12,000 miles across state, completing lifetime cycle replacement requirements, and was noted for an exemplary record of “no data loss” and customer satisfaction. </li></ul><ul><li>Logistics Manager • Sarasota, Florida • 2001-2002 </li></ul><ul><li>Redesigned unit maintenance training areas, organized personnel into teams, and established Windows-based administrative systems for records keeping and accessing technical databases, which created a dramatic improvement that was recognized by the full time supervisors almost immediately, and gave the part time work force a sense of pride and family orientation. </li></ul><ul><li>Physically renovated the existing automation room and staff areas, trained employees on new records keeping requirements, and created new portable file systems for each supported unit, which made conforming to all inspections simple. Created a centralized secured collection point for all excess parts from supported units; inventoried and created secured database with user-friendly form using Microsoft Access, which improved control over excess inventory, and lowered repair costs and downtime. </li></ul><ul><li>Assistant Supervisor, Team Lead • Bay Shore, New York • 1996-2001 </li></ul><ul><li>Requested to become office administrator/assistant shop supervisor during the second year. Created 67-page internal Standard Operating Procedures (SOP) and 5-page external SOP for supported units. Established standardized record keeping system, email services, and produced generic forms and charts, which were used for nearly 4 years and adopted as the shop standard. </li></ul><ul><li>Actions taken assisted in changing the overall shop rating from a “D” to an “A” within the first year. Received a commendation award from the Dept of Military and Naval Affairs; shop supervisor was presented plaque award by the Director of Logistics (DOL). </li></ul><ul><li>During security and recovery efforts at Ground Zero, was appointed by Command Staff and Supervisor to set up and control a mobile centralized maintenance area in Brooklyn, NY to support military equipment and personnel. Renovated a military cargo truck which would produce its own power and accommodate computers, printers and network hardware to interface securely with the DOD Network. Received numerous state awards for actions during this tragedy, to include a personal letter of appreciation from NY Gov. George Pataki. </li></ul>
    26. 26. MILITARY <ul><li>Enlisted in 1992, Basic Training in FT Jackson, SC and Advanced Individual Training (AIT) in FT Belvoir, VA, until 1993. Attached to the New York Army National Guard, 642 Division Aviation Support Battalion (formally Co F 142 Aviation) for 8 years. </li></ul><ul><li>Diversified duties include providing work plans and training schedules for unit and all individuals in maintenance section prior to each training drill. Entrusted by Unit Commanders and Company First Sergeants to run unit maintenance program and implement changes as necessary and to lead maintenance section in absence of Motor Sergeant. Created administrative computers using Windows NT & 2000, creating different security levels for each assigned user, and act as chief operator of DoD Logistics system (ULLS-G), giving all other personnel limited access. </li></ul><ul><li>Involved in several of volunteer missions and state emergencies, including overseas deployments to Europe. Awarded several federal & state medals, certificates, and coins. Entrusted as 'maintenance sweep' for any missions requiring an advance party. Last mission with NYARNG was as maintenance supervisor for the 642 DASB Command Center (Marcy Ave., Brooklyn, NY) during the recovery and security efforts at Ground Zero during September 11th tragedy in NYC. </li></ul><ul><li>Transferred to 3rd Bn 265th Air Defense Artillery (Florida) in November 2001. Less than 6 months after transferring to this unit, received Army Achievement Medal from the 3/265th Bn Commander for outstanding performance. Continued same responsibilities noted above until transferred to State Area Command HQ in December 2002. </li></ul><ul><li>While assigned to the Information Management Branch, assisted the CERT team, Information Security, and Telecom Sections, as well as provided automation support to the State Commanders and staff. </li></ul><ul><li>Transferred to 32nd Army and Air Missile Defense Command (AAMDC) in 2003 to assist in Division restructuring and serve as Tactical Communications Specialist during warfighter training for subordinate units. </li></ul>
    27. 27. Tornado Outbreak of ‘98 (Mechanicsville, NY)
    28. 28. TWA Flight 800 (Smith’s Point, NY) Hurricane Ivan (Pensacola, FL) Ice Storm of ‘98 (Northern NY)
    29. 29. World Trade Center Attacks (Manhattan, NY) Pine Barren Fires (Long Island, NY)
    30. 30. MOB Station Support – Iraq Deployment (Various Locations, FL & GA)
    31. 32. <ul><ul><li>Ruby GEM Award, presented by SunGard Higher Education, Outstanding Performance, Technical Operations and Reconstruction Efforts, 2009 </li></ul></ul><ul><li>Certificate of Appreciation, presented by 164th Air Defense Artillery Bde, Outstanding Performance, Hurricane Recovery Operations in Florida, 2004 </li></ul><ul><li>Army Achievement Medal, presented by 3rd Bn 265th Air Defense Artillery, Outstanding Service during field operations in Ft. Stewart, GA., 2002. </li></ul><ul><li>Personal Letter of Appreciation, NY Gov. George Pataki, Outstanding Participation at Ground Zero, 2001 </li></ul><ul><li>Personal Letter of Appreciation, presented by the Commander, 106th Air Wing, Assistance in Maintenance Operations, 2001 </li></ul><ul><li>Certificate of Commendation, presented by Division of Army and the Air Force, Outstanding Performance Appraisal, 2000 </li></ul><ul><li>Certificate of Commendation, presented by Division of Army and the Air Force, Sustained Superior Performance Award, 1999 </li></ul><ul><li>Certificate of Commendation, presented by Division of Army and the Air Force, Outstanding Performance Appraisal, 1999 </li></ul><ul><li>Certificate of Appreciation, presented by HQ AVN BDE, 42nd Inf Division, Overseas Deployment, 1999 </li></ul><ul><li>Certificate of Appreciation, presented by 21st Theater Army Area Command, Outstanding Participation during assistance visit to NATO, 1999 </li></ul><ul><li>Certificate of Appreciation, presented by NYS Counterdrug, Outstanding Participation as Cadre, 1999 </li></ul><ul><li>Certificate of Commendation, presented by NYS Division of Military and Naval Affairs, Outstanding Performance Appraisal, 1998 </li></ul><ul><li>Certificate of Appreciation, presented by NY State Area Command Headquarters, Outstanding Participation during Tornado Outbreak of ’98, 1998 </li></ul><ul><li>Certificate of Appreciation, presented by NY Gov. George Pataki, Participation during the Blizzard of ‘96, 1996 </li></ul><ul><li>Citation Awarded, presented by Senator Owen, NY, Volunteer Work for Long Island Arborist Foundation at Robert Moses State Park, 1995 </li></ul>RECOGNITION
    32. 33. <ul><li>1985 - 1989 High School Diploma Northport High School, E. Northport, NY </li></ul><ul><li>1992 – 1993 Land Surveyor - Level 1 / 2 Rodsman Buffalo, NY </li></ul><ul><li>Certified by General Contractor through the National Institute for Certification in Engineering Technologies (NICET) </li></ul><ul><li>1992 - 1993 Basic Training Academy US Army, Columbia, SC </li></ul><ul><li>Awarded National Defense Service Medal </li></ul><ul><li>1993 52C – Utilities Equipment Repairer US Army – Tactical School of Ordnance, Alexandria, VA </li></ul><ul><li>Certified in repairing air conditioners, heaters, and power generators up to 200 kW </li></ul><ul><li>1994 Computer Programming NRI Schools, Washington, D.C. </li></ul><ul><li>Certificate of Achievement, three High Honors Certificates received during training </li></ul><ul><li>1995 Arborist Training SUNY College at Farmingdale, Farmingdale, NY </li></ul><ul><li>Certified Arborist, including terrain features and plant identification; certified climber </li></ul><ul><li>1995 – 1996 63 B – Light Wheeled Vehicle Mechanic US Army – High Technology Training Center, FT Dix, NJ </li></ul><ul><li>Certified Light Wheeled Mechanic, Honor Graduate </li></ul><ul><li>1999 OSHA Industrial Truck Safety Occupational Safety and Health Administration, Ronkonkoma, NY </li></ul><ul><li>Licensed to operate all powered industrial trucks, certified instructor </li></ul><ul><li>2001 Environmental Compliance Officer Division of Military and Naval Affairs, Valhalla, NY </li></ul><ul><li>Local, State and Federal Environmental Regulations and Physical Security Requirements for Government Facilities </li></ul><ul><li>2002 Information Assurance Security Officer Course Department of the Army, Ft. Gordon, GA </li></ul><ul><li>Information Security Officer for traffic on the Department of Defense Network </li></ul><ul><li>2002 Information Assurance Manager Course Department of the Army, St. Augustine, FL </li></ul><ul><li>Information Security Manager's course, oversees all local Security Officers as directed by the Department of Defense. </li></ul><ul><li>2004 220-221 A+ Core Hardware and 220-222 A+ OS Technologies New Horizons CLC, Orlando, FL </li></ul><ul><li>CompTia courses for A+ Certified Technician. </li></ul><ul><li>2004 SY01-101 CompTia Security + Certifications New Horizons CLC, Orlando, FL </li></ul><ul><li>CompTia course for Security+ Certified Technician (Network and Enterprise Security) </li></ul><ul><li>2005 Microsoft Certified Systems Engineer Training New Horizons CLC, Green Bay, WI </li></ul><ul><li>Included seven core and elective modules for Microsoft Windows 2003: 2272, 2274, 2275, 2276, 2278, 2279, and 2830 </li></ul><ul><li>2006 Dell Certified Expert Training Dell Certified Tech Center (Web-Based) </li></ul><ul><li>Includes all aspects of Dell Dimension & OptiPlex systems and Latitude Notebooks </li></ul>EDUCATION
    33. 34. Thank you for your time and consideration! Raymond S. Lopez [email_address]