Sachin Kumar Dubey is seeking a position utilizing his 3 years of experience in AD and messaging services in the IT sector. He has worked as an L2 administrator for AD and Exchange tickets, handling escalations and ensuring email security for 28,000 users. His skills include Windows Server, Exchange Server, PowerShell scripting, ITSM tools like BMC Remedy and ServiceNow, and ITIL processes. He is currently working for Wipro Technologies as an L2/L3 administrator for Takeda, where he has created scripts for health checks, handled incidents and defects, led an Exchange migration, and received several awards for his work.

1. Curriculum vitae
Name : Sachin Kumar Dubey
E-Mail id : 2009sachin.dubey@gmail.com
CAREER OBJECTIVE
Seeking a position to utilize my skills and abilities in a pioneer organization that offers
professional growth while being resourceful, innovative and flexible.
ACADEMIC BACKGROUND
Year Qualification Board/university School/College/ University
% /
CGPA
2009
-
2013
B.E.(Electronics
and
Communication )
Birla Institute of
Technology Mesra,
Ranchi
Birla Institute of Technology
Mesra, Ranchi
7.45
2006
-
2008
12th CBSE
RSVM Dhanbad,
Jharkhand
92.4
2006 10th CBSE
RSVM Dhanbad,
Jharkhand
92
Professional Synopsis
- 3 year of experience in AD & Messaging services in the IT Sector.
- Working as an L2 admin for AD and Exchange tickets with the exposure of ticking tool BMC Remedy,
Service Now, Smart Tool and ITIL Process.
- Good understanding of Business Process which helps in gaining excellent domain knowledge in HLS
domain.
- An effective communicator with exceptional relationship skills with the ability to relate to people at any level
of business and management.
- Ability to convert every Escalation to an Appreciation.
IT Skill Set
AD & Messaging : Exchange server 2010, 2013, Exchange Management Shell Scripting. Windows
Server 2008 R2, Windows Server 2012R2, Windows AD PowerShell Scripting. Outlook
2007, 2010, 2013. Google App, Postini, Quest Migration Manager.
Office tools : Microsoft office suite 2010, 2013
ITSM Tool : Smart Tool, BMC Remedy, Service Now.
ITIL Incident Management, Problem Management and Defect Management.
Career Highlights
Chief Tasks Handled
- Maintained up to 28,000 US and German user accounts, diagnosed & resolved Exchange problems
and ensured email security.

2. - Worked on Escalated issues and handling the position of Escalation Manager to handle Escalated
issues.
- Provided support for Migration, worked as Exchange Migration Lead.
- Worked on all the Defects(X500 NDR issues, Distribution Group, Shared Mailbox, Shared Calendar and
Public Folder)of Migration came during Migration phase.
- Worked on Incident, Problem and Defect Management ITIL process.
- Managed all the Scripts running in the environment.
Experience Summary:
Wipro Technologies (April 2014-Present)
Key projects handled
Title: Takeda (Health Care)
Team Size: 20
Description: L2 & L3 admin support for AD & Messaging Services support.
Contributions:
- Created scripts to do daily Health Checks of Exchange environment, to improve the Quality checks.
- Worked on Incidents, Problem, Defect management and Service Requests relevant to Exchange and Active
Directory.
- Acted as Escalation Manager and converted each Escalation to Appreciations.
- Created Knowledge Base Articles to share knowledge for all the issues came during Exchange Migration.
- Acted as Exchange Migration Lead to support for the discontinued Migration Project, worked on the all
Defects and Started the Migration Project again.
- Provided work-arounds and Permanent fix to all the Defects came during Exchange Migration Phase.
Achievements:
- Got appreciations from clients on daily basis for my work on their Escalations.
- Got Numero Uno Award – For my contribution in Ticket resolving and knowledge of Technical stuff.
- Appreciated by Takeda Delivery Head and Managers regularly for my work.
- Appreciated by Wipro Technical Lead, Project Managers, and Delivery Head regularly for my work.
- Got Wall Of Fame Award – Recognized by Client Business Partner, for my contribution in the Project.
- Got Extra Miller Award – For my contribution in the Migration Project.
Trainings Attended
o Wipro Internal Training: Wintel, Active directory, Exchange.
o Playing cricket
o Playing strategic games.
PERSONAL DETAILS
Name - Sachin Kumar Dubey
Date of Birth - 21st
SEP, 1991
Gender - Male
Marital Status - Married
Nationality - Indian
Languages Known - Hindi, English
Mobility - Willing to relocate anywhere in India and overseas
HOBBIES

3. Declaration
I hereby declare that all the above information furnished by me is correct and true to
the best of my knowledge.
Place: Pune Signature
Date :