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Syed Sirajuddin
Email : Sirajsyd@yahoo.com Mobile : 97155-6362329 / 97150-8922273
Qualified IT Professional with more than 20 years of successful track record within diversified industries.
Demonstrated expertise in server, networking, system administration, hardware & network installation, data
back-up & security, enterprise wide IT solutions implementation, troubleshooting and user support. Well versed
with technical team leadership, user requirement analysis and client service. Possess strong analytical problem
solving, organization, communication and interpersonal skills honed throughout work history. Have a disciplined
and solutions oriented approach, seeking senior post in any progressive enterprise
Experience :
Telecommunications and I.T Infrastructure Specialist- (Du Telecom)
Company: AQSACOM (Dubai)
Feb-2013 – Nov-2015
 Responsible and accountable for ensuring the delivery of the contracted service
consistent with the achievement of profit targets
 Appropriately pursues business objectives with a bias for action and tasks
fulfillment as per ITIL process.
 Implements break-through and innovative ideas, programs, processes and
products that make a difference in the business
 Single point of contact for clarity of the contracted service schedules and
service levels
 Manage implementation of corporate service initiatives
 Maintain up to date information on the Client Support
 Managing Operational workload
 Managing Du’s Data Centre
 Contracted Service Level definitions and periodic review/adjustments
 Supervising change implementations
 Providing operational service reports
 Managing Service Levels
 Managing vendors and 3rd party contractors
 Acting as a SPOC for all service delivery related matters
 Support contracts negotiations
 Supervising all operational activities on the account
 Managing service transitions from projects to operations
 Worked for Integration of Lawful Interception System , on proprietary software
 Providing demo and training to the end users.
 Preparing BOQ for new projects for Hardware and Software

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 Worked with technologies vendors like Nokia, Huawei, Cisco, Raven, Siemen,
Nortel
 Worked on technologies like GSM, GPRS, SMS, Black Berry, SGSN,GGSN, VOIP,
3G,4G
 Worked on technology protocols like Packet Switch , Circuit Switch ,HI1/HI2
and HI3
 Coordination between Telecom Provider, LEA and the development team,
looking into customers day to day issues.
 Leads the projects for new Lawful Interception features, from implementation
to finalization
 Prepares the Accepted Test Plan as per designed documents
 Prepares Network diagrams
 Configure and integrate nodes and solutions into networks (new and existing)
 Troubleshooting issues related to Lawful Interception system like Intercepted
Related Information, Call Content, and Network Elements.
 Troubleshooting issues related to Data Retention Subscriber  EAI, FNL , MNP ,
Siebel ,Vouchers + Credit Transfers , TAP-GPRS, MMS, SMS,Multi-SIM, HLR ,
VLR,CDR, BlackBerry  Avatar , BB Attachments , BB group , IP-Retention 
Packet Front (Orbyte , Syslog)
 Following up with the development team for the open tickets from the
customers, handling Major and Severe tickets and sending the findings from
logs to the development team.
 Troubleshooting day to day issues on user’s issues on application and network
level basis.
 Decoding frame/packets using Wire shark.
 IRI Decoding
 Following quality processes & procedures for customer management system.
 Setting up Data Center.
 Worked on Windows 2008 Clustering / SQL 2008 Clustering, Red Hat, Firewalls,
EMC Backups, SAN, VMWARE 5.1
 Querying the Database to retrieve data using MS SQL
 Using OpManager application to monitor alerts on websites, hardware and
network elements.
 Negotiating with software vendors Oracle, Microsoft
 Working close to project manager and leading team of professionals.
 Handling project delivery and timeline plans
Projects Completed :
1. Implemented Software Solution “ International Gateway” with Huawei for
Lawful Interception - DU Telecom , for Targets calling international number
and international calling Targets in U.AE.
2. Implemented Software Solution “Cisco VoIP” for Cisco SBC VoIP and Cisco
LTE technology
3. Implemented Software Solution “Huawei UPC” for GSM+GPRS , GGSN , SGSN
4. Lead responsible for migration of physical servers to VmWare 5.0

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5. Lead responsible for migration of Aqsacom Servers from Mindscape DC to
Dubiotech DC
6. Lead responsible for Migration of Windows Server 2003 to Windows Server
2008.
7. Installation of Server 2012 , to test the patent module for compatibility.
8. Installation and implementation of Exchange 2013 server
I.T Manager – Campus and Datacenter
National Plastic – Sharjah
Feb 1990 – Feb 2013
Windows Admin servers HP DL380 G5 SERIES:-
 Users support for help desk call 24x7
 Maintaining Active Directory forest and domain structures of 2003 and 2008
servers
 Maintaining Organizational Unit Structure (OU’s) and Users in Active Directory.
 Configuring & Implementing Group Policy Objects in Active Directory
 Apply Security Policies and Audit policies by using AD Group Policy Objects.
 Managing DNS, DHCP, operations masters, domain controllers, Internet Setup,
Internet Connection Sharing, and E-mail. Configure WDS for un-attended
installations
 Supporting network using TCP/IP protocol & managing & maintaining network
printers.
 Proficiency networking, including network hardware such as Intel, A-Open
network cards, modems, hubs, switches and cables.
 Maintaining Software/Hardware Inventory reports.
 Installed and Configured Network Printer and Established Access to all users
and computers.
 Extensive working experience in troubleshooting & repairing branded
computers systems like Compaq, IBM, Acer, HP, etc.
 Installs , maintains , and troubleshoot complex high available hardware and
software
 Identifies , troubleshoots , and resolves or corrects companywide servers
problems in an effort to minimize system downtime
 Monitors the continuing performance of the several hardware modules to
ensure optimum operating status and to trouble shoot problems
 Implements and maintains system administration security as per company
policies and procedures
 Conduct data and security auditing as per business needs, requirements and
approval
 Installation, Configuration , Administration and Support to Exchange Server
2003/2007, and support outlook clients
 Maintain and support Cisco routers 1841, 1877
 Maintain and support firewall Sonicwall TZ 200
 Installed and maintained GFI Web Monitor and GFI Languard, packet tracing,
monitoring, and protocol analyzer.

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 Maintains and reviews system performance continuously in order to identify
opportunities for systems enhancements and upgrades
 Connecting the Leased line from Sharjah Office to Dubai Office and Jebel Ali
Stores
 Create , maintains and updates a variety of files , records , logs and reports
 Evaluates newly acquired software and hardware to ensure proper functioning
according to company standards.
 Prepares and maintains documentation , technical reports, and provides follow
up status on activities and tasks assigned
 Ensures servers and system virus protection, and user accessibility to protect
systems against unauthorized access or harmful virus attacks
 In charge of day-to-day IT supports in house IT infrastructure ( WAN & LAN) and
network, security maintenance
 Installs , maintains , and troubleshoot complex high available industrial related
hardware and software for Extruder , Injection Moulding and Adhesive
Machinery.
 Support and Maintain Microsoft ISA server on Celestix MSA Appliance
 Servers monitoring , testing , performance and management
 Remote administration and backup with HP Storage Work Ultrium 960
 Install/support/backup MS SQL 2005/2008
 Inventory maintenance of Audio /Video equipments like LCD screen ,
projectors etc
 Maintains ERP Vision Pro and coordinates for 200 users.
 Unix Admin on Sun Blade 8000/NCR/Data General, Linux Admin HP DL 380 G5 :-
 Unix :- Install , maintain , troubleshoot , user management , quotas, RAID,UFS
,NFS, DHCP,DNS, RBAC , My-Sql , Oracle pl-sql, Cobol applications, Kermit,
putty, ftp, web-console, line printers , print servers, Apache, Samba, SSH
 Linux :-Red Hat, Centos Install , maintain , troubleshoot , user management ,
RAID, LVM quotas, RAID, NFS, CIFS , DHCP, DNS, Selinux , Squid proxy, apache
, webmin, Sendmail, FACL, Server Monitoring, Samba , Apache, MySql , network
printers, putty , SSH, IPTABLES
EDP Incharge / Programmer/Lecturer
Fifth Generation Computers – Hyderabad India
1987 - 1989
 Incharge of mini-computers HCL, IBM , Honey Well system , IBM token ring, Serial
network , Copper Network, Unix, Xenix, O/S 2, ADA , Pascal , Fortran , COBOL
 Field support to customers on call basis esp. Banking sectors
 Designed Payroll , Inventory and Chemical Analysis program for Hindustan Flouro
Carbon
 Commercial Application developments for companies like Larsen & Toubro, ONGC ,
Andhra Cement, State Bank of India, Indian Railways.
 Teaching students BASIC , COBOL , FORTRAN , ADA, Dbase IV, ORACLE

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Programmer
Fourways Travel Pvt.Ltd – Mumbai India
1987-1987
 Developed Airline Software Application – Ticket reservation , Daily Sales, Sales,
Purchase refunds , Customer Accounts, Calculating Commission in COBOL.
Programmer
RAMAC Computer Consultants – Mumbai India
1986-1986
 Designed program for Haj Pilgrims travelling for Saudi Arabia, visa , passenger ,
immigration , medical list tagging families using COBOL
 Designed program for Indian Railways using COBOL, ORACLE and C.
Education :
 Master of Science in Information Technology - 2008
 Post Graduate Diploma in Telecom Technology - 2008
 Bachelor of Arts from Osmania University, India, 1987
 Software Graduate Diploma in programming - 1985
 Post Graduation Diploma in Software Technology - 1987
 I.T Quality audit and management training BSI (British Standard Institute), -, 2004
 ITIL V3 foundation - 2012
 ISO 9001:2008 BSI (British Standard Institute), Dubai,2012
 Internal Auditing for ISO 9000 Middle East Centre for Quality – Austrian Association for
Center of Quality (Austria) and Sharjah Chamber of Commerce , U.A.E, 1997.
Certifications and Technical Training :
 Solaris 7 certification SA1
Sun Microsystems , 2001
 Microsoft Certified System Engineer 2003
Microsoft , 2007
 Certification for Computer Fundamentals (Windows XP)
BrainBench , 2009
 Sun Certified Solaris Associate
Sun Microsystem, 2010
 Cisco Certified Network Associate (CCNA)
Cisco, 2011
 Microsoft Certified IT professional (MCITP) 2008 Enterprise Administrator
Microsoft , 2011
 Oracle 8 - 1998.
 Diploma in Hardware - 1999.
 Windows NT 4 - 1999.
 Novell NetWare 3.12 - 1999.
 Windows NT 4 Certificate Server and Workstation - 2000.
 SOLARIS (2.7) and (2.8) Administration on “SUN SPARC” -, 2000
 ISO 9000/9X - 2000
 Visual Basic - 2004

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 Windows Vista Training - 2008
 CCNA training -2008
 Vmware Vsphere 5.1 - 2015
 Certified Ethical Hacking - 2015
 RedHat Linux - 2015
 Hadoop - 2015
Skill Set:
Security : MSA Celextix ISA appliance, GFI monitor, Sonicwall TZxxx
Virtualization : VMWARE , Sun XVM Virtual Box , Hyper V
ERP : Vision Pro (Financial Accounting,Inventory,Sales,Purchase,Production,
Jobcosting,Reports Design.
Linux : Xenix Bsd, Red Hat 5-6 , Fedora 7-16, Centos 5-6.
Dhcp, Dns, Kickstart, Iptables , Squid , Proxy server , Nfs , Cifs , Partitions, Raid , Lvm , ssh , samba,
mail server, facl , server monitoring, process, apache , my-sql , ftp , backup
Unix : System V (NCR) , System V (Data General) , SPARC Solaris 7/8/10
UFS, PCFS, NFS, Cachefs, SAMBA,NIS+, LDAP, DHCP, DNS PXE, TFPT, JUMPSTART, UPGRADE, LIVE-
UPGRADE , Apache , Putty, Kermit
Backup : Tandberg StorageLibraryT160 453TB withLCD, HP Storage Ultrium
Management Skill : Leadership & Monitoring , IT Planning & Budget ,Vendor/Product Selection
ISO 9000, BSI Quality Management
Active Directory , Group Policy , RAID 0,1,5, RAS, Routing-Protocols , File-systems , DNS, DHCP, VPN,
Tcp/Ip , WDS, Mail Server – Exchange 2003/2007/2013 Mail Client - Outlook , Lotus Notes
Backup – Database, Active Directory, DHCP, DNS, GPO
Norton Endpoint security, MCAFEE SCM 3100 for SPAM, Trend Micro
CISCO Router : Protocols RIP, OSPF, BGP, EIGRP, VLAN, SUBNETTING
Personal Details :
Visa Status : Visit visa valid till 10th
Aug 2016
Driving license : Valid UAE Car license
**End **