2. Introduction:
An accomplished Technical Lead/Technical Account Manager withextensiveexperience in IT and ITES
industry onprovidingsupportfor productsandservices, planning, developingand implementingstate
of art Informationsolutionfacilitating corporategrowth.
I am a Bachelor of Engineering in InformationTechnology. I was bornin Nepal. I completedmy
primary education from kendriyavidyalaya, Goa, Indiaandhave completedmy Degree from Padre
Conceicao College of Engineering, Goa, India.
I haveknowledge andexposure in areas of Networking, Active Directory, Office 365 (MS-Cloud),
PowerShell Scripting, C/C++ coding, Windows Azure, testingand virtualization. Goodknowledgein
Implementation, Configuration, Design, AdministrationandTroubleshootingofnetwork
infrastructures. I havein depthknowledgeand goodcommandoverDesign, Deploymentand
Administrationof Active Directory, Windows Azure andvirtualization.
Strongly self-motivated, analyst, enthusiasticandresultoriented. Equally effective working
independently aswell as in collaborate team effort. Always ready to accept challenges.
CONVERGYS INDIASERVICES Pvt Ltd, (As a Microsoft Vendor)Pune, INDIA
(24thDec, 2010 – 23th
Jan, 2014)
PROJECT: MicrosoftEnterprisePlatformSupport/WindowsServer/ Directory Services / Microsoft
Networking(MS-EPS).
DESIGNATION: Technical Lead
RESPONSIBILITIES:
Suggest changes in customer network to avoid network problems and enhance stability and
performance.
Assisted customers in planning, designing and deployment of their corporate network in
adherence to Microsoft best practices.
Configuring DHCP, Routing and remote access (RRAS), Relay Agent and DHCP scope.
Troubleshooting issue related to DHCP configurations.
Have good troubleshooting knowledge of TCP/IP, Subnetting, Routing, IP Security concepts
and Wireless Security.
Analyzed TCP dump of hardware firewalls and routers.
Troubleshooting routing protocols like EIGRP, OSPF & BGP.
Developing & reviewing implementation plan for routing requirements.
Monitoring network traffic of different protocols using tools like Ethereal, Wireshark and
Network Monitor.
Evaluating complicated architectures and recommending improvements with respect to
network, software applications and servers for different clients.
Perform periodic network audits for risk analyses of functional areas to identify points of
vulnerability, single points of failure and identify risk avoidance and mitigation strategies.
Configuring and troubleshooting VPN technologies, DNS, DNS subnet prioritization, proxy
configuration (WPAD).
Troubleshooting network issues reported, ranging from slow / no access of File Server
resources, unable to access Web Servers, Exchange Outlook Web Access, Outlook Anywhere,
Lync, and other resources published internally or externally.
Have good knowledge of Microsoft Forefront Hybrid Firewall solutions like Internet Security
and Acceleration (ISA) Server 2006 and Threat Management Gateway 2010.
3. Configured end to end Active Directory infrastructure and troubleshooting issues AD
Replication (sites and services), File Replication (FRS, DFS and DFSR), Group Policy Preferences
and Group/Security Policy Management.
Analyzing the correct placement and configuration of Global Catalog, FSMO Roles and
Windows Trusts for bandwidth utilization and performance.
Created re-usable Power Shell codes for managing and extracting information from complex
and huge environments.
Proposed changes in customer network which will help in network design and capacity
planning.
Suggest different monitoring parameters for better management of network infrastructure.
Document inbound support requests to train employees on how to
address customer or product problems.
Responsible for effort estimation and measuring the performance metrics of the team.
Preparing the project timelines and project status reports to be submitted to the senior
management.
Performed different recovery activities like sysvol recovery, recovering an object or OU, forest
recovery etc.
Responsible for Incident Management process, track incident and present Root Cause analysis
report to the management.
Monitoring Incident Management Tool & Solving Escalated Incident
Worked on the following AD and network diagnostic tools LDP, ldifde, MSDT, REPLMON,
DCDIAG, Network Monitor, Wireshark, Fiddler, FRSDiag, RSOP, WINDOWS LOGON
MONITOR,DSACLS ,Ethereal, etc.
Experience on working knowledge of different network protocols and configuration of virtual
LAN
Knowledge of GPO and Scripts.
Hyper-V 2008/2008r2/2012r2
Configuring Hyper-V cluster.
Managing Hyper-V 2008/2008r2/2012r2 Networking.
Managing VHD’s configuration/Networking/NIC settings.
Deploying ADFS/SSO identity federation.
Tracing ADFS Packet using Netmon for SSO Redirection
Druva Software Pvt. Ltd, Pune
(27/01/2014 to 29/04/2015)
DESIGNATION: Technical Engineer
RESPONSIBILITIES:
Syncing users from on-premises AD to cloud portal db.
Active Directory & FRS Replication
Troubleshooting issues related to name resolution (DNS) across the network.
Analyzing logs of Perfmon and Poolmon and performance related tools etc.
Configuring NIC teaming, NAT and troubleshooting issues related to the same
Managing end to end client network infrastructure.
Analyzing and troubleshooting issues related to client's Physical and Virtual network.
Monitoring network traffic of different protocols using tools like Wireshark and Network
Monitor.
Installation & Configuration of LAN Technologies such as: VLAN configuration, Network
Address Translation, Virtual Private Network.
Administering and monitoring Active Directory Infrastructure.
Document inbound support requests and ensure proper notation of customer
problems or issues.
Managing Active Directory Group Policies and troubleshooting issues related to the same.
Fiddler to check network traffic between on-premises AD and cloud.
4. Installing and configuring a domain environment and deploying inSync backup solution.
Account Lockouts etc.
Creating scripts for a product/feature request.
Working directly with our in house product group (PG) and test team to make sure our
product is working as expected.
Windows 2003,2008 and 2012 Server administration.
System patches and upgrades on a regular basis.
Pushing .exe’s/app’s via GPO’s and scripts in a domain environment.
Creating a hybrid environment between on-premises and cloud deployments.
Designed IPv6 Support for Druva Backup solution.
ALLIANCE PRO IT PVT LTD, INDIA
(23/07/2015 to Till Date.)
DESIGNATION: Technical Account Manager for Microsoft Technologies.
RESPONSIBILITIES:
Managing end to end client network infrastructure.
Assist in the planning, design, development, and deployment of client network based on the
layer 2 switches in adherence to the current network design, and mentoring team.
Configuring Layer 2 switches based on the network topology.
Supervising/Reviewing coding, unit testing and system testing.
Involved in analyzing TCP dump of hardware firewalls and routers.
Mapping client’s, identifying improvement areas & implementing measures to maximize
customer satisfaction levels and ensure that area of concern can be worked upon for
improved service levels.
Perform periodic network audits, network device backups and test recovery plans.
Performing end to end network performance audit between two designated
devices to assist capacity planning, incident and problem management.
Suggest the changes in customer network which will avoid future network problems
and also help in network design and capacity planning.
Analyzing and troubleshooting issues related to client's Physical and Virtual network.
Monitoring network traffic of different protocols using tools like Wireshark and Network
Monitor.
Installation & Configuration of LAN Technologies such as: VLAN configuration, Network
Address Translation, Virtual Private Network.
Proactively monitoring network and network devices to ensure network availability.
Analyzing and troubleshooting issues related to TCP/IP and Subnetting.
Understanding current network infrastructure and proposing enhancement plans with respect
to better scalability, reliability and performance.
Troubleshooting issues related to name resolution (DNS) across the network.
Analyzing and troubleshooting issues related to firewall rules for seamless communication
between servers and applications across network.
Configuring DHCP servers and scope for different subnet.
Evaluating sites and subnets configuration in physical network and map the same logically in
Active Directory Sites and Services.
Suggest changes for enhancement in Active Directory Sites and Services to avoid
authentication issues due to subnet configuration faults.
Troubleshooting issues related to slow access of network resources like File services, Remote
Desktop servers, Web servers, etc.
Configuring NIC teaming, NAT and troubleshooting issues related to the same
Troubleshooting Core server services like Print Servers, File Servers, Remote Desktop Server
and Hypervisor, VMWare ESX and Guest Operating Systems.
5. Server/System crashes, memory crunch, and high CPU utilization, troubleshooting issues with
Slow Performance and Hangs.
Analyzing logs of Perfmon and Poolmon and performance related tools etc.
Collecting relevant dumps (Hang mode, Crash Mode) of applications and servers.
Design and implement disaster recovery plan for client environment.
Preparing and maintaining documents for network inventory
Create re-usable PowerShell scripts for managing network infrastructure and gathering
performance information.
Managing Active Directory Group Policies and troubleshooting issues related to the same.
Configuring Azure Active Directory and Active Directory Federation Services.
Administering and monitoring Active Directory Infrastructure.
Reviewing the monthly security patches released by Microsoft and proposes installation of
suitable patches with respect to current infrastructure.
Document inbound support requests and ensure proper notation of customer
problems or issues.
Handle entire operations analyze and present project status
reports to the management on a daily, weekly and monthly basis.
Prepared Performance audit framework for performance monitoring
deliverable submission to client
Have good working and configuration knowledge of Virtualization (VMWare ESX and Hyper V)
infrastructure. Storage Area Network configuration (SAN), Network Attached Storage (NAS).
Ensuring all the deployment is on track and making sure every update/change goes to our
client.
Following ITIL chain, ensuring best possible outcome for our customers.
Managing customer complete infrastructure environment
Deploying SCCM/SCOM environment
Supporting the overall system performance of the operating system.
Troubleshooting system hangs and lockups, slow performance, system resource issues.
Monitoring and analyzing the Perfmon logs to check the health of the system.
Windows Azure (IAAS, PAAS, SAAS) Pre-sales and deployment
Managing complete public as well as private cloud infrastructure
TCP/IP model
Designing completed infrastructure for large enterprise by following best practices.
Technical Expertise: Microsoft .net framework, Microsoft SQL, Fiddler, Network Monitor
3.4/3.0,Windows,Firewalls, TCP/IP, Networking, virtualization(Hyper-V), Active directory,
Active Directory Federation Services 2.0 and 3.0 /SSO, Exchange Federation, Security,
Exchange server 2010 and 2013, DirSync, HCW, SCCM, SCOM, TMG, Windows Azure
IAAS/SAAS/PAAS, Office 365 Cloud computing GA.
Managed SMB, Enterprise customer ranging from 100 – 15,000 employees
Application delivery
Device management
Virtual desktop management
Endpoint Protection
Compliance and settings management
Software update management
Operating system deployment
Client health and monitoring
Inventory Management
Technical Expertise:.netframework, Fiddler, Network Monitor 3.4/3.0,Windows,Firewall, Vlans, TCP/IP,
virtualization(Hyper-V), Hyper-V networking Management and configuration, System Engineering, Firewall,
Router, Active directory, Active Directory Federation Services/SSO, Exchange Federation, Security, Exchange
6. server 2010 and 2013,DirSync, HCW, SCCM, SCOM, TMG, Windows Azure IAAS/SAAS/PAAS, Office 365 Cloud
computing GA.
Networking Technologies
Windows Server 2012, Windows Server 2012r2, 2008,2003,2000, Windows Vista, XP, Windows 7 & 8.
In-depth knowledge about design, implementation and troubleshooting of the following namely DNS,WINS,
TCP/IP, RRAS, DHCP, SMB & NetBIOS Browsing, Windows NLB, Hyper-V, Wireless Technologies, Firewall, Vlans,
System Engineering.
Cloud Computing: Windows Azure (IAAS, PAAS, SAAS) , HCW Exchange server 2010 and Exchange server
2013 for Wave 14 and Wave 15/ADFS 2.0,ADFS 3.0, SSO/DirSync tool /Office 365 cloud computing for A-SKU
and E-SKU, Managing Windows Azure services through PowerShell as well as from Windows Azure GUI.
Security: TMG 2010 Server
Database: sqllite,Sql 2005
Web Servers: IIS6,IIS7
Active Directory
Deploying Active Directory Directory Services environment
Active Directory FSMO role Management
Domain controller Promotion / Demotion
Active Directory trusts
Creating and Managing User Accounts
Group Policy
Education Qualification
Bachelor of Engineering
Padre Conceicao College of Engineering, Goa, India (07/2005 to 05/2010)
HSC-12th (First Class)
Kendriya Vidyalaya, Goa, INDIA CBSE Board (06/2004 to 05/2005)
SSC-10th (First Class)
Kendriya Vidyalaya, Varanasi, INDIA CBSE Board, (06/2002 to 05/2003)
Certifications and Technical Training from Microsoft iGTSC Banglore, INDIA
Microsoft Official curriculum (MOC)
Microsoft official training on Legacy operating systems (Windows 2003,XP)
Microsoft official training on Windows Server 2008 & 2008 R2.
Microsoft Project sepcific training Microsoft Networking.
Microsoft official training on Windows Server 2012
Microsoft official training on Windows 8
Microsoft official training on Windows Vista.
Microsoft official training on Windows 7.
Microsoft official training on Hyper - V.
Microsoft Official training on Office 365 GA for Wave 14 and Wave 15
Microsoft Windows Azure IAAS/PAAS/SAAS Training.
7. Soft Skills
Team oriented approach to work.
Strong desire to learn new technology, and concepts.
Good customer support and communication.
Good interpersonal communication.
Excellent oral and written (including technical writing) communication skills.
Curriculum Activities
Presented seminar on Ethical Hacking in the National level event organized by PCCE Verna, Goa, INDIA.
Best Star Tech Lead.
Forth position in Herbert Programming Quark’2007 BITS Pilani (Goacampus)
Best Start Engineer for 8 Times in a row.
Participated Microsoft Azure Conference 2015@ J W Marriott, Pune, INDIA
Participated Microsoft Windows Azure Pack seminar @ Mumbai, INDIA
Designed IPv6 support for Druva storage:
ImplementedIPv6 supportforDruvasoftware inSync backupsolutionusingMicrosoft
DirectAccess server.
Designed ADFS 3.0 deployment for Druva Software:
Deployed ADFS 3.0 to work with Druva enterprise cloud.
- Deployed Windows server 2012r2 ADFS 3.0 to work with Druva enterprise cloud computing for
backup/storage.
Tool used:
Windows server 2012r2 as a domain controller
Windows server 2012r2 as a DNS server
Windows server 2012r2 as the Enterprise CA for rolling out the certs
Windows server 2012r2 as DHCP server.
L3 Cisco switches for publishing the ADFS url on the internet and for NATTING.
Currently designing a .net application for AlliancePro IT which will assist all the Sales
and Technical Staff “what’s latest in the project?”
Personal Details
Address: Flat- F/353, Air Force Base, BehindPhoenixMarket City,
Viman Nagar, Pune, MH-411014, INDIA
Telephone: +91 909 649 7456.
Date of Birth: 13May87.
Marital Status: Single.
Languages: English, Hindi, Nepali.
Nationality: Nepali.
I hereby declare that the above information provided by me is true to the best of my knowledge.
PLACE : Pune (INDIA)
DATE : 02/11/2015 (Lucky Bhandari)
