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Tova Marks
2411 Two Notch Road, #8
Columbia, South Carolina 29204
Phone: (252) 268-4526
tcmarks@ymail.com
PROFILE
Innovative, computer literate and ambitious Customer Service Professional who is able to multi-task and
perform general office duties, keep records of customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken. A highly motivated self-starter who enjoys
challenges and working in a team based environment or as an individual with minimal supervision. Seeking a
position that can benefit from the following skills:
 Computer Literacy: Microsoft Office
 Data Entry
 Oral and Written Communications
 Filing and Organizing
 Office Equipment Operations
 Document Creation
 Inventory
 Marketing Basics
 Management
 45+ WPM
 Critical Thinking
 Leadership
EDUCATION AND PROFESSIONAL DEVELOPMENT
Pitt Community College Winterville, North Carolina
Associates in Applied Science ~ Education Anticipated Graduation Dec 2016
Schneider Training Academy Charlotte, North Carolina
Commercial Driver Training 2007
PROFESSIONAL EXPERIENCE
Sales Associate
 Greeted customers and ascertain what each customer wants or needs
 Described merchandise and explain use, operation, and care of merchandise to customers
 Recommended, selected, and helped locate or obtained merchandise based on customer needs
and desires
 Computed sales prices, total purchases and received and processed cash and credit payments
 Answered questions regarding the store and its merchandise
 Bagged and packaged purchases and wrapped gifts

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Customer Service Representative
 Conferred with customers by telephone or in person to provide information about products, take or
enter order s and documented details of complaints
 Checked to ensure that appropriate changes were made to resolve customers’ problems
 Maintained records of customer interactions or transactions, recording details of inquiries,
complaints and comments, as well as actions taken
 Referred unresolved customer grievances to designated departments for further investigations
Cashier
 Received payment by cash, check, credit cards, vouchers and automatic debits
 Issued receipts, refunds, credits, or change due to customers
 Assisted customer by providing information and resolving their complaints
 Established or identified prices of goods, services or admission, and tabulate bills using calculators,
cash registers, or optical price scanners
 Greeted customers entering establishments
EMPLOYMENT HISTORY
Lenoir County Schools, Kinston, NC 2013 – 2016
Belk, Kinston, NC 2013 – 2014
S. Edwards, Kinston, NC 2010 – 2014
Wilco Hess/ Speedway, Kinston, NC 2009 – 2010
Werner Enterprise, Omaha, NE 2007 – 2008
East Central Regional Hospital, Augusta, GA 2004 – 2007
Salem Nursing and Rehabilitation Center, August, GA 2003 – 2004
SITEL, Augusta, GA 2000 – 2002