Spriha singh is a postgraduate in marketing management from Amity University. She has proven experience of around four years in the field of internet industry. Experienced Team Lead with a demonstrated history of working in e-commerce. She has worked at companies like Paytm, Amazon, Hero Moters across roles with focus on e-commerce, advertising, business development, revenue growth, product planning and technology. Skilled in Negotiation, Customer Service, Sales, Strategic Planning, and International Business. Objective • To continuously learn while contributing to organization’s growth. Core Competencies • Team management. • Strong analytical skills. • Ability to meet deadlines. • Project analysis and planning. • Client relationship management. • Issue assessment and management. • Problem-solving and troubleshooting skills. • Evaluate training needs and impart training. • Proficiency at grasping new concepts quickly. • Strong leadership, interpersonal, and communication skills.

1. Spriha Singh
Mobile: +91-8368082518,8879071495 ~E-Mail:spriha.singh68@gmail.com
In pursuit of career enhancing opportunities in the field of:
 Sales & Business Development   Operations  Team Management
 Relationship Management
PROFESSIONAL OVERVIEW
CORECOMPETENCIES
Managing People
 Leveraging Diversity: Fostering an inclusive workplace where diversity and individual differences are
valued and leveraged to achieve the vision and mission of the organization.
 Developing Others: Developing the ability of others to perform and contribute to the organization by
providing ongoing feedback and by providing opportunities to learn through formal and informal
methods
 Team Building: Inspiring and fostering team commitment, spirit, pride, and trust. Facilitating
cooperation and motivating team members to accomplish group goals.
Motivating Self
 /Honesty: Behaving in an honest, fair, and ethical manner. Shows consistency in words and actions.
Models high standards of ethics.
 Interpersonal Skills: Treating others with courtesy, sensitivity, and respect. Considers and responds
appropriately to the needs and feelings of different people in different situations.
 Continual Learning: Assessing and recognizing own strengths and weaknesses; pursuing self-
development.
 Flexibility: Open to change and new information; rapidly adapting to new information, changing
conditions, or unexpected obstacles.
 Problem Solving: Identifying and analyzing problems; weighing relevance and accuracy of
information; generating and evaluating alternative solutions; making recommendations.
 Resilience: Dealing effectively with pressure;remaining optimistic .
 A skilled professional with 3.3 years of enriched expertise in Sales & Business Development,
Customer Relation, Operations and Team Management.
 Associated with PRIONE (Amazon Venture)
 Acquiring new and existing sellers on amazon foe using Amazon fulfillment service.(FBA)
 Understand products and services offered by Amazon services and able to circulate it’s
functions and benefit to external audiences.
 Consultative selling by guiding sellers on which stock should be sent to FBA and in what quantity.
 Prioritizing the right set of sellers for converting to FBA with a focus on reducing unhealthy inventory
and increasing inventory turnover.
 Own and manage integration of portfolio of sellers and help them to become self -reliant
through basic training.
 Track and monitor performance and sales of key partners to manage their performance.

2. Sales & Business Development:
 Managing sales targets, ensuring accomplishment of set business targets, meeting the ever-increasing
competition from other market giants.
 Mapping client’s requirements & providing best products to suit their requirements backed up by
prompt pre and after sales service.
 Building and maintaining healthy business relations with clients, ensuring maximum customer
satisfaction in a demonstrative manner.
 Providing direction, motivation to the team for ensuring optimum performance for all operational
sales related issues.
Operations:
 Monitoring the overall functioning of processes, identifying improvement areas and implementing
adequate measures to maximize customer satisfaction level.
 Assessing the clients feedback, evaluating areas of improvements & providing critical feedback to the
associates on improvements and achieving higher customer satisfaction matrices.
 Managing service operations for rendering and achieving quality services; providing customer support
by answering queries & resolving their issues, ensuring minimum TAT.
 Yielding clarification up to satisfaction against queries of customers including complaints and
payment disputes.
CAREER RECORD
Since 19 June,2017 PRIONE(Amazon venture) Associate
Key Highlights:
 Acquiring new and existing sellers on amazon foe using Amazon fulfillment service.(FBA)
 Understand products and services offered by Amazon services and able to circulate it’s functions
and benefit to external audiences.
 Consultative selling by guiding sellers on which stock should be sent to FBA and in what quantity.
 Prioritizing the right set of sellers for converting to FBA with a focus on reducing unhealthy inventory
and increasing inventory turnover.
 Own and manage integration of portfolio of sellers and help them to become self -reliant through
basic training.
 Track and monitor performance and sales of key partners to manage their performance.
September2014- December 2016 Paytm(One97 Communication ) Team Leader
Key Highlights:
 Reach out to Pan India merchants and sign them up for Paytm marketplace after negotiating the best
commissions with sellers.
 Source catalogs of these merchants and ensure availability of a wide variety of products
 Work closely with the merchandising team to get the catalogs live on the marketplace.
 Be the single point of contact for all existing and new merchants who want to sell on the platform.
 Created network with various customer accounts all over India and established ongoing business
relationship..
 Achieved targets on a consistent basis and met company’s expectations.
 Appreciated from time-to-time by the management for performing consistently and in an efficient
manner.

3. Paytm (August 2016- present) West MMT (Mumbai)
Profile Description:
 Source catalogs of these merchants and ensure availability of a wide variety of products on the
marketplace;
 Work with merchandising team to get the catalogs live on the marketplace.
 Keep track of best offers running in the market and look to replicate them on Paytm platform.
Generate market information, and bring in regional expertise/ local flavor in sourcing;
 Merchant Management Team. Helping Merchants with the best deals and help them to participate
in most of the promotional activities.
 Help to grow their (GMV) Gross Merchandise Volume. Increase their business by
interacting on day to day purpose.
 Training and Development for new Trainees as well as new Sellers and train them on our portal
operation.
From January 2014- march2014 Areputation Executive
 Responsible for accounts of the client
 Follow up leads Contact Client, conduct effective meetings and close
 Follow up on existing clients
 Prepare sales report
ACADEMIC CREDENTIALS
 M.B.A(masters in advertising and marketing) from Amity University, Noida 2014
B.B.A(masters in advertising and marketing) from Patna Women’s College, 2012
OTHER CREDENTIALS
 I have been working with Paytm from past 24 months and been hitting on to the targets on a consistent
basis, overall till now I have given 120% growth to the business.
 Was been awarded with Rock Star trophy for 3 consecutive months
PERSONAL DOSSIER
Current Address : Malad, mumbai
Language Known : English, Hindi and basic Spanish