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Ashish Upman Resume 2016

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Public
Ashish Upman
Email: ashish.upman@gmail.com
Tel.: (Mobile) 07737099026/9887005862
Looking forward to join a dynamic and reputed organization for Higher Managerial assignments in sales
and marketing/Business Development, and leverage the acquired sales management skills in achieving
the organizational goals
Career Brief
 A result oriented professional with over 13 years’ of blended experience in Sales & Marketing, Business
Development, Channel Management and Team Management in Jaipur & Delhi NCR.
 Adept at managing EBU/Retail covering both fixed line as well as mobile business efficiently.
 Currently associated with Idea Cellular LTD as ASM EBU & Retail in Jaipur.
 Also conducted successful venture, employing about 150 employees across three offices, as an
entrepreneur for about 4 years.
 A proactive leader and planner with expertise in strategic planning, account management, pre-sales
effort, competitor and market analysis, and strong team development strategies.
 Proficient in cementing healthy relationship with the clients for generating business and leading
workforce towards accomplishing business goals.
 A proven track record of increasing revenues, establishing networks, streamlining work-flow and
creating a team work environment to enhance profitability.
Area of Working
Sales & Marketing
 Analysing latest marketing trends and tracking competitor’s initiatives.
 Building brand focus, reviewing and interpreting market response to facilitate product growth.
 Providing valuable inputs to corporate marketing teams for fine tuning sales & marketing strategies.
 Providing after sales services i.e. Billing, Connectivity, complaints & customer grievance.
Business Development
 Identifying prospective clients, generating business from new accounts and developing them to achieve
consistent profitability.
 Identifying potential clusters for roll-outs, conducting feasibility studies, including financial as well as
technical feasibilities, coordinating with network and service delivery team for smooth delivery of
product and services.
 Conducting Corporate Road Shows, Event Management, Demos & Media Insertions.
 Organizing Service camps with support of CSD team for resolving customer complaints.
Channel / Dealer Management
 Identifying and networking with financially strong and reliable channel partners.
 Driving sales through channel sales force and dealer networks.
 Evaluating channel performance & monitoring channel sales and marketing activities.
Team Management
 Recruiting, Leading, training & monitoring the performance of team members to ensure efficiency in
sales operations and meeting of individual & group targets.
 Expertise in handling large sales teams.
 Sharing the feedback & meeting updates received from the customers with the team members.
 Prepares action plans by individuals as well as by team for achieving the desired targets.
Public
Career Highlights
Idea Cellular Ltd, Jaipur since Dec’13
ASM EBU & RETAIL
Job Responsibilities
 Handling Enterprise Business Unit (EBU) team, comprising of Key Account Managers (KAMs)/Territory
Sale Manger(TSM) and their respective Direct Sales Teams ,My Idea Store, MTDSA, DSA as well as
Corporate Sales Associates (CSAs)
 Strengthen EBU & Retail foothold in the region through careful analysis of the untapped and prospective
areas and established strong distribution network and have made concrete efforts to bring in large
revenue-generating corporate clients.
 Conducting weekly funnel review & its closure trend for meeting the short as well as long term business
targets.
 Training & guiding teams on strategies, new business ideas for over all development.
 Focusing on individual goal setting of team members to ensure target achievement & individual
development in order to evolve a team of good future leaders.
 Implementing business practices, deploying company strategies and motivating teams to meet their
business targets.
 Generating new ideas, overseeing market research and marketing analysis for healthy business growth.
 Conceptualizing & implementing systems & operating procedures for ensuring optimization of resources.
 Initiating and developing relationships with key decision makers in corporate for business development
 Assessing requirements & conducting negotiations for providing need based products to the key clients
 Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.
 Providing excellent customer service in order to increase client satisfaction and company’s wallet share
Tata Teleservices Ltd., Jaipur Dec’10-Nov’13
Partner Account Manager-Sales
Job Responsibilities
 Spearheading SME sales for Rajasthan for Wireless (GSM/CDMA Mobiles/Data Cards/Walky/FWT) &
Wire line (Leased Line/Internet Leased Line/MPLS/PRI/Centrex/Broadband) products.
 Successfully strengthen Tata's SME foothold in the Rajasthan region through careful analysis of the
untapped and prospective areas and established strong distributors' network and have made sincere
efforts to bring in large revenue-generating SME & corporate clients.
 Handling set of channel partners & DST teams for sales of Voice & data products of both wireless &
wire line.
 Ensuring the achievement of the revenue & number targets consistently.
 Responsible for the performance and development of the channel partners, TSMs & DSTs.
 Overseeing the preparation of action plans by individuals as well as by team for effective way to
improve sales prospects and closures.
 Conducting one-on-one reviews with all channel TLs & DST TSMs to build more effective
communications & to provide insight for the improvement.
 Weekly review of channel funnel & its closure trend for meeting the monthly business targets.
 Revenue analysis, Channel Management, Man power allocation, Mapping of channel performance.
 Assessing & evaluating channel partner’s monthly ROI to ensure channel partner’s high business
interest.
 Coordinating with functions such as Marketing, CSD, and Network etc. for removing bottleneck for
driving the overall strategy of the zone for achievement of business target.
 Ensuring the performance and development of the Channel Partners.
 Organising Health-checks/Service camps/Customer meets, etc. in order to ensure timely grievance
settlement and high retention rates.
 Conducting one-on-one review with all Channel Manager to build more effective communications, to
understand training and development needs, and to provide insight for the improvement.
Public
 Capturing training needs of all Channel Manger & DST within the organization so that development
needs of each individual is assessed & action plan are made to bridge the gap
Reliance Communication LTD, Delhi/NCR Sep’09-Nov’10
Direct Sales Manager-Sales
Job Responsibilities
 Acquiring high end HNI / Ultra customers from the competition networks as well as getting corporate
sales/ institutional sales.
 To manage relationship with Key Corporate Account for the future business.
 Prompt Resolution of customer complaints and through co-ordination with customer service.
 Managing Sales Promotion Planning, Execution and Control.
 Achieving targeted Post Paid Sales -Directly through the team of Telesales & FOS of DSA in my Cluster.
 Monitoring NAPP (Newly Acquired Payment Performance) i.e.: bill payment of 1st, 2nd and 3rd bill
due customer.
 Ensuring smooth Customer Care transactions and customer care delivery at all Channel for Customer
Delight.
 Personally handling & closing of Corporate Account Leads, Undertaking Marketing / Promotional
Activities Like Putting up of Canopies at Industrial Areas & SME Account
Candour Call Center Services, Delhi/Ncr Apr’05-Aug’09
Owner-Cum-Managing Director
Job Responsibilities
 As the Owner-cum-Managing Director of the DSA of Idea Cellular Limited, have continuously handled,
guided and motivated a team of about 150 people to achieve the targets set by the company and
reached the position of being the 2nd largest DSA in terms of activations and quality of service.
 Ensuring overall profitability through System checks & Review mechanism of Team leader, Field
Head, Accounts & back end Ops.
 Handled directly the corporate team of 10 People to maximize the SME & Corporate Accounts
Penetration from the Market.
 Motivate, train & guide the team on regular basis to achieve the revenue & activations targets
consistently
Live Wire Call Centre Service, Delhi/NCR Dec’03-Mar’05
Floor Manager-Sales
Job Responsibilities
 Started as Tele-Sales Executive, with the award of highest number of activations in the company.
 Promoted to the post of Junior Manager-sales and later to Assistant Manager Sales in O Sep 2004,
thereby handled a team of 70 people.
 Got promoted to the post of Operations Manager in Dec, 2005 with the responsibility to manage the
entire branch.
Professional Achievement
Public
 Recognised as best EBU Team to maintain highest Kam Productivity Nationally & rated as FEE (Far
Exceed Expectation) in Fy 14-15.
 Received an award in national contest lakshya-2 along with 2 KAMs in the Team.
 Awarded as Top Gun(MD Award) in the year 2012 for registering highest acquisition & revenue growth.
 Rated as outstanding contributor (G4P4) in all last three appraisals in TTL.
 Received multiple Star Awards for highest business contributions from TTL in the Year 2011-12 & 13.
 Get rewarded by Idea Cellular for the Top 2 Channel Sales & Quality Sales in the Year 2006 & 2007.
 Won Various Foreign Trips in TTSL as well as Idea Cellular in the year 2013/2011 & 2007.
Major Projects Undertaken
 Played a major role in refurbishment of MTDSA by taking steps to increase their productivity and
contribution to the organizational revenue.
 Enhanced MI (My Idea) profitability by working on key problem areas involving walk-ins, productivity
issues, workforce issues, etc.
 Established TTL’s dominant penetration in JEC Neemrana & registered highest revenue growth from the
same region.
 Bagged and successfully implemented multiple MPLS VPN, GVPN, DS3, STM1, L2 Multicast and Data Cards
orders of many corporate houses like R K Marbles, Secure Meter, Lipi Data Au Financiers, Arc Gate, Nr
Switch, Associated Stone, Thar Digital, Hirohama Hospitality and other JEC Projects.
 Won the order of 2500 Centrex & 1000 Broadband connections of Asha deep group, a well-established
real estate developer.
 Initiated the business venture as an entrepreneur with 20 employees & successfully expanded it to the
level of employing more 150 employees
Academic Credentials
 MBA from Vivekananda Institute of Management & Engineering, Jaipur in 2013
 Bachelors in Science (PCM) from University of Rajasthan, Jaipur in 2002
 Intermediate with PCM from Rajasthan Board. In 1999
 High School from Rajasthan Board. in 1997
Personal Dossier
Date of Birth : September 8, 1982
Marital Status : Married
Hobbies : Cricket, Music
Present Address : Flat No-302,Plot 24-A, Gurukripa Appartment-2,Sunder Singh
Bhandari Nagar, Swej Farm, Sodala,Jaipur, Rajasthan
Permanent Address : 286, Anah Gate Bajaria, Near Amar Medicals, Bharatpur, Raj
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Ashish Upman Resume 2016

  • 1. Public Ashish Upman Email: ashish.upman@gmail.com Tel.: (Mobile) 07737099026/9887005862 Looking forward to join a dynamic and reputed organization for Higher Managerial assignments in sales and marketing/Business Development, and leverage the acquired sales management skills in achieving the organizational goals Career Brief  A result oriented professional with over 13 years’ of blended experience in Sales & Marketing, Business Development, Channel Management and Team Management in Jaipur & Delhi NCR.  Adept at managing EBU/Retail covering both fixed line as well as mobile business efficiently.  Currently associated with Idea Cellular LTD as ASM EBU & Retail in Jaipur.  Also conducted successful venture, employing about 150 employees across three offices, as an entrepreneur for about 4 years.  A proactive leader and planner with expertise in strategic planning, account management, pre-sales effort, competitor and market analysis, and strong team development strategies.  Proficient in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business goals.  A proven track record of increasing revenues, establishing networks, streamlining work-flow and creating a team work environment to enhance profitability. Area of Working Sales & Marketing  Analysing latest marketing trends and tracking competitor’s initiatives.  Building brand focus, reviewing and interpreting market response to facilitate product growth.  Providing valuable inputs to corporate marketing teams for fine tuning sales & marketing strategies.  Providing after sales services i.e. Billing, Connectivity, complaints & customer grievance. Business Development  Identifying prospective clients, generating business from new accounts and developing them to achieve consistent profitability.  Identifying potential clusters for roll-outs, conducting feasibility studies, including financial as well as technical feasibilities, coordinating with network and service delivery team for smooth delivery of product and services.  Conducting Corporate Road Shows, Event Management, Demos & Media Insertions.  Organizing Service camps with support of CSD team for resolving customer complaints. Channel / Dealer Management  Identifying and networking with financially strong and reliable channel partners.  Driving sales through channel sales force and dealer networks.  Evaluating channel performance & monitoring channel sales and marketing activities. Team Management  Recruiting, Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.  Expertise in handling large sales teams.  Sharing the feedback & meeting updates received from the customers with the team members.  Prepares action plans by individuals as well as by team for achieving the desired targets.
  • 2. Public Career Highlights Idea Cellular Ltd, Jaipur since Dec’13 ASM EBU & RETAIL Job Responsibilities  Handling Enterprise Business Unit (EBU) team, comprising of Key Account Managers (KAMs)/Territory Sale Manger(TSM) and their respective Direct Sales Teams ,My Idea Store, MTDSA, DSA as well as Corporate Sales Associates (CSAs)  Strengthen EBU & Retail foothold in the region through careful analysis of the untapped and prospective areas and established strong distribution network and have made concrete efforts to bring in large revenue-generating corporate clients.  Conducting weekly funnel review & its closure trend for meeting the short as well as long term business targets.  Training & guiding teams on strategies, new business ideas for over all development.  Focusing on individual goal setting of team members to ensure target achievement & individual development in order to evolve a team of good future leaders.  Implementing business practices, deploying company strategies and motivating teams to meet their business targets.  Generating new ideas, overseeing market research and marketing analysis for healthy business growth.  Conceptualizing & implementing systems & operating procedures for ensuring optimization of resources.  Initiating and developing relationships with key decision makers in corporate for business development  Assessing requirements & conducting negotiations for providing need based products to the key clients  Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.  Providing excellent customer service in order to increase client satisfaction and company’s wallet share Tata Teleservices Ltd., Jaipur Dec’10-Nov’13 Partner Account Manager-Sales Job Responsibilities  Spearheading SME sales for Rajasthan for Wireless (GSM/CDMA Mobiles/Data Cards/Walky/FWT) & Wire line (Leased Line/Internet Leased Line/MPLS/PRI/Centrex/Broadband) products.  Successfully strengthen Tata's SME foothold in the Rajasthan region through careful analysis of the untapped and prospective areas and established strong distributors' network and have made sincere efforts to bring in large revenue-generating SME & corporate clients.  Handling set of channel partners & DST teams for sales of Voice & data products of both wireless & wire line.  Ensuring the achievement of the revenue & number targets consistently.  Responsible for the performance and development of the channel partners, TSMs & DSTs.  Overseeing the preparation of action plans by individuals as well as by team for effective way to improve sales prospects and closures.  Conducting one-on-one reviews with all channel TLs & DST TSMs to build more effective communications & to provide insight for the improvement.  Weekly review of channel funnel & its closure trend for meeting the monthly business targets.  Revenue analysis, Channel Management, Man power allocation, Mapping of channel performance.  Assessing & evaluating channel partner’s monthly ROI to ensure channel partner’s high business interest.  Coordinating with functions such as Marketing, CSD, and Network etc. for removing bottleneck for driving the overall strategy of the zone for achievement of business target.  Ensuring the performance and development of the Channel Partners.  Organising Health-checks/Service camps/Customer meets, etc. in order to ensure timely grievance settlement and high retention rates.  Conducting one-on-one review with all Channel Manager to build more effective communications, to understand training and development needs, and to provide insight for the improvement.
  • 3. Public  Capturing training needs of all Channel Manger & DST within the organization so that development needs of each individual is assessed & action plan are made to bridge the gap Reliance Communication LTD, Delhi/NCR Sep’09-Nov’10 Direct Sales Manager-Sales Job Responsibilities  Acquiring high end HNI / Ultra customers from the competition networks as well as getting corporate sales/ institutional sales.  To manage relationship with Key Corporate Account for the future business.  Prompt Resolution of customer complaints and through co-ordination with customer service.  Managing Sales Promotion Planning, Execution and Control.  Achieving targeted Post Paid Sales -Directly through the team of Telesales & FOS of DSA in my Cluster.  Monitoring NAPP (Newly Acquired Payment Performance) i.e.: bill payment of 1st, 2nd and 3rd bill due customer.  Ensuring smooth Customer Care transactions and customer care delivery at all Channel for Customer Delight.  Personally handling & closing of Corporate Account Leads, Undertaking Marketing / Promotional Activities Like Putting up of Canopies at Industrial Areas & SME Account Candour Call Center Services, Delhi/Ncr Apr’05-Aug’09 Owner-Cum-Managing Director Job Responsibilities  As the Owner-cum-Managing Director of the DSA of Idea Cellular Limited, have continuously handled, guided and motivated a team of about 150 people to achieve the targets set by the company and reached the position of being the 2nd largest DSA in terms of activations and quality of service.  Ensuring overall profitability through System checks & Review mechanism of Team leader, Field Head, Accounts & back end Ops.  Handled directly the corporate team of 10 People to maximize the SME & Corporate Accounts Penetration from the Market.  Motivate, train & guide the team on regular basis to achieve the revenue & activations targets consistently Live Wire Call Centre Service, Delhi/NCR Dec’03-Mar’05 Floor Manager-Sales Job Responsibilities  Started as Tele-Sales Executive, with the award of highest number of activations in the company.  Promoted to the post of Junior Manager-sales and later to Assistant Manager Sales in O Sep 2004, thereby handled a team of 70 people.  Got promoted to the post of Operations Manager in Dec, 2005 with the responsibility to manage the entire branch. Professional Achievement
  • 4. Public  Recognised as best EBU Team to maintain highest Kam Productivity Nationally & rated as FEE (Far Exceed Expectation) in Fy 14-15.  Received an award in national contest lakshya-2 along with 2 KAMs in the Team.  Awarded as Top Gun(MD Award) in the year 2012 for registering highest acquisition & revenue growth.  Rated as outstanding contributor (G4P4) in all last three appraisals in TTL.  Received multiple Star Awards for highest business contributions from TTL in the Year 2011-12 & 13.  Get rewarded by Idea Cellular for the Top 2 Channel Sales & Quality Sales in the Year 2006 & 2007.  Won Various Foreign Trips in TTSL as well as Idea Cellular in the year 2013/2011 & 2007. Major Projects Undertaken  Played a major role in refurbishment of MTDSA by taking steps to increase their productivity and contribution to the organizational revenue.  Enhanced MI (My Idea) profitability by working on key problem areas involving walk-ins, productivity issues, workforce issues, etc.  Established TTL’s dominant penetration in JEC Neemrana & registered highest revenue growth from the same region.  Bagged and successfully implemented multiple MPLS VPN, GVPN, DS3, STM1, L2 Multicast and Data Cards orders of many corporate houses like R K Marbles, Secure Meter, Lipi Data Au Financiers, Arc Gate, Nr Switch, Associated Stone, Thar Digital, Hirohama Hospitality and other JEC Projects.  Won the order of 2500 Centrex & 1000 Broadband connections of Asha deep group, a well-established real estate developer.  Initiated the business venture as an entrepreneur with 20 employees & successfully expanded it to the level of employing more 150 employees Academic Credentials  MBA from Vivekananda Institute of Management & Engineering, Jaipur in 2013  Bachelors in Science (PCM) from University of Rajasthan, Jaipur in 2002  Intermediate with PCM from Rajasthan Board. In 1999  High School from Rajasthan Board. in 1997 Personal Dossier Date of Birth : September 8, 1982 Marital Status : Married Hobbies : Cricket, Music Present Address : Flat No-302,Plot 24-A, Gurukripa Appartment-2,Sunder Singh Bhandari Nagar, Swej Farm, Sodala,Jaipur, Rajasthan Permanent Address : 286, Anah Gate Bajaria, Near Amar Medicals, Bharatpur, Raj