SkimaTalk Official Course

1. © 2015 SkimaTalk, Inc.
SkimaTalk Official Course
Business English for Intermediate Learners
Lesson 15 : Business Travel – At a Hotel

2. 2
Today’s Topics
1. Checking In
2. Making Requests

3. 3
Exercise 1: Dialogue Practice
Dialogue: At the Front Desk
A Hello. I have a reservation for Jim Brown.
B
Good evening Mr. Brown. I have you down for a twin
room.
A No. I reserved a single room.
B
Oh, I see. One moment please…
I apologize for the confusion. Here is your room key.
A Thank you. Is breakfast included?
B
Yes, sir. We serve a complimentary breakfast from 8
AM to 10 AM.
Read the dialogue with your teacher. Student: A / Teacher: B

4. 4
Change the words in [brackets]
and read each sentence.
Practice
1 I have a reservation for [Jack Wilson].
2 I reserved a [double room].
3 Is [wireless internet access] included?
Pronounce the phrases.
Useful Phrases
1 I have a reservation for ~
2 I reserved a ~
3 Is ~ included?
Exercise 2: Phrase Practice

5. 5
Exercise 3: Discussion
Ask and answer questions about today’s topic.
• What types of services and facilities do hotels offer?
• What questions might you ask the front desk staff when
checking into a hotel?

6. 6
Today’s Topics
1. Checking In
2. Making Requests

7. 7
Exercise 4: Dialogue Practice
Dialogue: Calling the Front Desk
Read the dialogue with your teacher. Student: A / Teacher: B
A
Hello? My bathtub drain is clogged. Could you please send
someone up to fix it?
B Yes. I will send someone right away.
A
Also, can you tell me how to dial out of the hotel? I would like to
make a business call.
B Press 9 to dial out, and then dial the number you wish to call.
A
I have an early meeting tomorrow, so I would like to schedule a
wake-up call at 6 AM.
B Certainly, sir. One of our staff will call you tomorrow morning at 6.

8. 8
Change the words in [brackets]
and read each sentence.
Practice
1 My [TV] is not working.
2
Could you send someone to [fix the
sink faucet]?
3
Can you tell me how to [adjust the
thermostat]?
Pronounce the phrases.
Useful Phrases
1 My ~ is not working.
2 Could you send someone to ~ ?
3 Can you tell me how to ~ ?
Exercise 5: Phrase Practice

9. 9
Exercise 6: Discussion
Ask and answer questions about today’s topic.
• What problems could you have when staying in a hotel?
• In your country, do you tip hotel staff when they come to help you
with a problem? What do you think about the custom of tipping?

10. 10
End of Lesson
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