SkimaTalk Official Course

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SkimaTalk Official Course
Business English for Intermediate Learners
Lesson 3 : Receiving Phone Calls

2. 2
Today’s Topics
1. Answering the Phone
2. Taking an Order

3. 3
Exercise 1: Dialogue Practice
Dialogue: Receiving a Call
A
Thank you for calling Premium Supplies. This is Ted Brown
speaking.
B Hi Ted, this is Linda Williams calling from Gardens Plus.
A Hello Linda. How may I help you today?
B I had some questions about your ceramic plant pots.
A OK, I would be happy to help you with that.
B
Specifically, could you tell me the available pot sizes and
colors?
Read the dialogue with your teacher. Student: A / Teacher: B

4. 4
Change the words in [brackets]
and read each sentence.
Practice
1
Thank you for calling [ABC Inc.]. This
is [Mary Davis] speaking.
2 How may I [direct your call]?
3 I would be happy to [assist you].
Pronounce the phrases.
Useful Phrases
1
Thank you for calling ~ . This is ~
speaking.
2 How may I ~ ?
3 I would be happy to ~
Exercise 2: Phrase Practice

5. 5
Exercise 3: Discussion
Ask and answer questions about today’s topic.
• What information should you give when you answer the phone?
• What information should you ask for when you answer the phone?

6. 6
Today’s Topics
1. Answering the Phone
2. Taking an Order

7. 7
Exercise 4: Dialogue Practice
Dialogue: Taking an Order
Read the dialogue with your teacher. Student: A / Teacher: B
A May I please have your name?
B My name is Sally Taylor.
A How may I help you today Ms. Taylor?
B I would like to order some picture frames.
A OK. What color would you like to order?
B I would like white picture frames.
A How many frames would you like to order?
B 10 frames please.
A How would you like to pay for your order?
B I will pay by credit card.

8. 8
Change the words in [brackets]
and read each sentence.
Practice
1
May I please have your [shipping
address]?
2 What [size] would you like to order?
3
How many [units] would you like to
order?
4
How would you like [us to ship] your
order?
Pronounce the phrases.
Useful Phrases
1 May I please have your ~ ?
2 What ~ would you like to order?
3
How many ~ would you like to
order?
4 How would you like ~ your order?
Exercise 5: Phrase Practice

9. 9
Exercise 6: Discussion
Ask and answer questions about today’s topic.
• What information should you ask for when taking an order?
• What information should you give when taking an order?

10. 10
End of Lesson
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