This document is a lesson from an English course about interacting with foreign customers in a store. It includes dialogues for helping a customer and completing a purchase, as well as exercises to practice useful phrases for these situations. The lesson covers topics like asking customers what type of item they are looking for, processing different payment methods, and thanking customers for their purchase.

1. © 2015 SkimaTalk, Inc.
SkimaTalk Official Course
Business English for Intermediate Learners
Lesson 9 : Interacting with Foreign Customers in a Store

2. 2
Today’s Topics
1. Helping a Customer
2. Completing a Purchase

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Exercise 1: Dialogue Practice
Dialogue: Helping a Customer at an Antique Store
A Welcome to Traditional Antiques!
B [customer starts looking around the store]
A
Let me know if you have any questions about any of our
antiques. They all have great stories behind them.
B Actually, I would like to buy something for my daughter.
A What kind of item are you looking for?
B
My daughter likes vintage jewelry. Do you have any jewelry
that is more than 40 years old?
Read the dialogue with your teacher. Student: A / Teacher: B

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Change the words in [brackets]
and read each sentence.
Practice
1 Welcome to [Time Deluxe].
2
Let me know if [you would like to see
our catalogue].
3
What kind of [shoes] are you looking
for?
Pronounce the phrases.
Useful Phrases
1 Welcome to ~
2 Let me know if ~
3 What kind of ~ are you looking for?
Exercise 2: Phrase Practice

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Exercise 3: Discussion
Ask and answer questions about today’s topic.
• What types of items do tourists usually shop for when they
visit your country?
• What questions might a tourist ask when they are shopping in
your country?

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Today’s Topics
1. Helping a Customer
2. Completing a Purchase

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Exercise 4: Dialogue Practice
Dialogue: Ringing up the Purchase
Read the dialogue with your teacher. Student: A / Teacher: B
A Your total comes to $24.95. Will you be paying by cash or card?
B Um… Card.
A Credit or debit card?
B Credit.
A OK. Please slide your card through the card scanner.
B [customer slides card]
A
[handing over the merchandise] Here you are. Thank you for
your purchase, and have a wonderful day.
B Thanks. You too.

8. 8
Change the words in [brackets]
and read each sentence.
Practice
1 Your total comes to [$55].
2 Will you be paying by [cash or check]?
3 Please [sign here].
4
Thank you, and [enjoy the rest of your
trip].
Pronounce the phrases.
Useful Phrases
1 Your total comes to ~
2 Will you be paying by ~ ?
3 Please ~
4 Thank you, and ~
Exercise 5: Phrase Practice

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Exercise 6: Discussion
Ask and answer questions about today’s topic.
• What are the different methods of payment in your country?
• What are the pros and cons of each payment method?

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End of Lesson
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