The document provides information about using courteous expressions in appropriate situations. It discusses learning about courteous expressions, their meanings, and rules for conducting meetings. It includes exercises to test the reader's understanding of courteous expressions used in meetings, telephone conversations, and interviews. The exercises cover identifying meanings of expressions, noting polite phrases, and completing dialogs and flow charts related to meeting procedures.

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ENGLISHENGLISHENGLISHENGLISH
Marcy_cb21
6666Module 11
A DepEd-BEAM Distance Learning Program supported by the Australian Agency for International Development
USING COURTEOUS EXPRESSIONS ON
APPROPRIATE SITUATIONS

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Dear Learner,
Good morning! How are you today?
Were you happy working on your previous module? I am sure you
enjoyed doing all the exercises and did a great job.
In your previous module you’ve learned about following a series
of directions. In this module, you will learn how to use courteous
expressions on appropriate situations.
This module will help you learn about using courteous
expressions on appropriate situations, understand their meanings, too
and follow certain methods or rules when conducting meetings.
Pick out the meaning of the italicized expressions in the following
sentences. Choose your answers from the choices given. Draw a circle
around the letter of your answers.
1. The chairman of the meeting said, “The meeting will please come
to order.”
a. The meeting will start.
b. The meeting is about to end.
c. The meeting is postponed.
To the Learner
Let’s Try This
Let’s Learn This

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2. “The table is now open for nominations.”
a. Put their nominations on the table.
b. Vote for the candidate.
c. Give the names of nominees.
3. What does “I second the motion” mean?
a. The speaker is giving a suggestion.
b. The speaker is in favor of the suggestion.
c. The speaker is against the suggestion.
4. The chairman of the meeting says, “The motion is carried.”
a. The motion is approved.
b. The motion is disapproved.
c. The motion is corrected.
5. The secretary will now read the minutes.
a. The secretary will set the clock.
b. The secretary will take down notes.
c. The secretary will read what was discussed during the last
meeting.
6. The presiding officer says, “I now turn the table over to the
person elected president.”
a. Turns a table around.
b. The newly elected president takes over.
c. Accepts a nomination.
7. “May I have the floor?”
a. To take the turn to dance with someone.
b. To sit on the floor.
c. To take the turn to speak.

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JUDY JENNNY
Hello. This is Judy. May I
speak with Jenny, please?
This is Jenny speaking. Yes, Judy.
What can I do for you?
My father is going to conduct
a first-aid seminar to the
youth in our barangay this
Saturday. Would you like to
join me?
Well, I would. Where will it be?
At the barangay hall. My I’d be glad to. You know how I
• Are you done answering the exercise?
• Compare your answers with the correct answers below.
1. a. The meeting will start.
2. c. Give the name of nominees.
3. b. The speaker is in favor of the suggestion.
4. a. The motion is approved.
5. c. The secretary will read what was discussed during the last
meeting.
6. b. The newly elected president taken over.
7. c. To take the turn to speak.
Read the telephone conversation and note the courteous
expressions used.
A.
Let’s Study This

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What did Judy ask Jenny?
What did Jenny answer?
What did Judy request Jenny to do?
What courteous expressions did the two girls use in the telephone
conversation?
Here are the courteous expressions used in the telephone
conversation.
1. May I speak with Jenny, please?
2. What can I do for you?
3. Thanks.
4. Hello.
5. Would you like to join me?
B. Read and note the polite expressions used.
The staffers of Tanglaw Magazine, the school paper of St.
Anthony Grade School, wants to feature Christian Rañola, a Grade 6
pupil who is the captain ball of the overall Intramural Champion VI-
Jaena. Karen, Kim and Alvaro interview Christian.

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Karen: Hi! Good Morning, Christian. Congratulations to the
team. We’re so happy for you.
Christian: Good Morning and thank you. What can I do for you?
Karen: Christian, this is Kim and Alvaro. We are the staffers
of Tanglaw Magazine. We are here, to interview you
for a write-up.
Christian: Oh! I’m so honored to be interviewed. What do you
want to know?
Kim: Well, we are interested in finding out what your
team did to become the over-all champion in the
Intramurals.
Alvaro: That’s right. We noticed, too, that a week before the
Intramurals, the team seemed so relaxed and
prepared.
Christian: Oh, yes. The team was relaxed and prepared
because two months before the Intramurals, the team was
already practicing.
Kim: At what time of the day do you practice?
Christian: Every day after classes. When I know that the team
was done with all the homework for the next day. We
immediately go to the gym and rehearse.
Alvaro: Aside from daily exercises, what other secrets can
you share with us which you think contributed to the
success of the team.
Christian: Discipline and self-confidence really helped in
winning all our games. And of course, faith in God.
We offered everything to God.
Karen: Well, Christian, thanks for spending some precious time
with us.
Kim: Surely the information you shared will inspire many pupils
to become champions and good athletes.
Alvaro: Thanks a lot and goodbye, Christian.
Christian: It’s a pleasure. Good Day!

7. 135
• How would you describe the interviewers?
o They were polite.
• What qualities are shown in the following statements?
o Politeness and respectfulness are the qualities shown in the
statements. These statements are polite expressions.
Making and Answering Phone Calls (Using Polite Expressions)
Read the following dialog/telephone conversation and answer the
questions after it.
Fred : Hello! Good Afternoon.
Oscar : Hello! Good afternoon. This is Oscar, May I speak with Danny,
please?
Fred : Please hold the line. I’ll call him.
Oscar : Thank you.
(After a few seconds)
Danny : Hello, Oscar, what’s new?
Let’s Do This
Hi! Good Morning, Christian.
Well, Christian, thanks for spending some precious time
with us.
Thanks a lot and goodbye, Christian.

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Oscar : Let’s go to the chess tournament tomorrow.
Danny : I can’t hear you. Will you repeat what you said, Oscar?
Oscar : I said let’s go to the chess tournament tomorrow.
Danny : Oh! That sounds interesting. What time will we get there?
Oscar : I’ll pick you up at twelve thirty. The tournament starts at one.
Danny : I’ll be ready then.
Oscar : Okey, bye.
Danny : Bye.
Questions to answer. Write your answer on the blank.
1. Who called up? __________
2. Who received the call? __________
3. What did he say? __________
4. What did Danny ask Oscar? __________
5. Why did Oscar call him? __________
6. Who bid goodbye first? __________
• Are you done?
• Did you find it interesting?
• Look at the answer key to check your answers.
• Let’s move on.
Complete the following dialogs with the correct expression or
expressions. Get your answers from the Word BankWord BankWord BankWord Bank. A word may be
used more than once.
Let’s Do More
Word BankWord BankWord BankWord Bank: return message Thank you
sorry minute speak with
number call Hold the line
all right

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Set I
A: Good morning! This is the Office of the Principal.
B: Hello! Good morning. This is Mrs. Castro.
May I speak with the Principal, please.
A: I’m _______________ Ma’am. The principal is not in the office right
now. He is having a conference in the Blue Room. Would you like
to leave a _______________.
B: It’s ______________. I’ll just _______________ later. ______________.
Bye.
A: You’re welcome.
Set II
A: Hello! Good afternoon.
B: Hello! May I _____________________ Glenda, please.
A: ____________________________________. I’ll call her.
B: _____________________.
Set III
A: Hello! Good morning. May I _____________ with Liza, please.
B: I’m ______________. She’s not home right now.
A: What time will she be in?
B: I really don’t know. Would you like to leave a ______________?
A: I’m Mia. Please tell Liza to ______________ my call. I have to talk to
her.
B: Does Liza know your number?
A: Yes, she does.
B: Are there other things you would want me to tell her?
A: That would be all. Thank you.

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A. Conducting an Interview:
The secrets of a successful interview are friendliness,
respect and courtesy. Friendliness on the part of the
interviewer will make the interviewee give all the
information needed. Respect means the ability of both
interviewer and interviewee to listen to each other’s
questions and answers.
B. Some courteous expressions used in the telephone
conversation:
Greet – Good morning/Good afternoon/Good evening
May I speak with _______________.
Please hold the line.
What can I do for you?
Thanks.
Bye.
C. Conducting Club Meetings:
Clubs and Organizations follow certain methods or
rules when conducting meetings. The rules help make
the meeting run smoothly likewise they used
courteous/polite expressions in conducting the
meeting such as:
a. “The meeting will please come to order.”
b. “The secretary will please call the roll.”
c. “Mr. Chairman, I move that the meeting be
adjourned.”
(a polite way of addressing the presiding officer)
Let’s Remember This

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Participating in Club Meetings
A. Complete this flow chart with the steps in a business or club
meeting. Get your answers from the Word BankWord BankWord BankWord Bank.
Let’s Test Ourselves
New Business Adjournment
Approval of the Minutes Reading of the Minutes
Calling the Meeting to Order
Declaration of a Quorum
Word Bank

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B. Match the expressions in Column A with the parts of the business
meeting where these are used. Write the letter of your answer on
the blank before each number.
A B
______ 1. Mr. Chairman, I move
that the meeting be a. New Business
adjourned.”
______ 2. “The meeting will please b. Adjournment
come to order.”
______ 3. “I second the motion.” c. A move for approval
______ 4. “The meeting has been
called to …” d. Formal opening of the
meeting
______ 5. “The secretary will please
call the roll.” E. Attendance check
C. The underlined expressions below are used in meetings and
discussions. Choose the letter that gives their meaning.
______ 1. The chairman is presiding over the emergency meeting.
a. taking notes while the meeting is going on
b. observing the meeting
c. taking charge of the meeting
______ 2. The temporary chairman turns the table over to the elected
president.
a. turns a table upside down
b. gives a table to the president
c. makes the president take charge of the meeting
______ 3. After his talk, Mr. Garcia gives the table to the next speaker.
a. gives the next reporter the chance to talk
b. asks the speaker to stay behind a table
c. presents a table to the next speaker

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______ 4. We requested the teacher to take over the meeting.
a. dismiss the class
b. reprimand the class
c. lead the discussion
______ 5. The meeting will please come to order.
a. The meeting is formally opened.
b. The meeting is formally closed.
c. The participants of the meeting should arrange
themselves in alphabetical order.
• Are you done?
• Look at the Answer Key again to check your answers.
• What’s your score? Write it inside the ribbon.
• If your score in Exercises A, B, & C is 11-16, proceed to the next
module.
• If your score in Exercises A, B & C is 8-10, answer the next
activity “Let’s Enrich Ourselves”.
• If your score in Exercises A, B & C is 7 and below, review the
whole module.

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Complete the following sentences with the correct word. Get your
answers from the words in the Word Bank.
1. It is the ______________ of the club who calls the meeting to order.
2. The ______________ of the club calls the roll.
3. If a member wishes to say something, he says, “________________.”
4. The secretary records the _______________ of the meeting.
5. The president starts the meeting by saying ____________________.
6. Before taking up the business of the day, the secretary reads the
____________________.
7. The _____________________ presides over the meeting when the
president is absent.
8. The ____________________ keeps a record of the funds of the
group.
9. A motion must always be _____________________________________.
10. When the business of the meeting is finished the meeting is
_______________________________________.
Let’s Enrich
Ourselves
business president secretary treasurer
minutes vice-president seconded adjourned
May I have the floor? The meeting will come to order.
The motion is carried.

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Let’s Do This
1. Oscar
2. Fred
3. Please hold the line. I’ll call him.
4. Hello, Oscar, what’s new?
5. To invite him to go to the chess tournament.
6. Oscar
Let’s Do More
Set A Set B Set C
A. sorry/message B. speak with A. speak with
B. all right/call/Thank you A. Hold the line B. sorry
B. Thank you B. message
A. return
Let’s Test Ourselves
A.
Answer Key
Calling the
Meeting To
Order
Declaration
of a
Quorum
Reading of
the Minutes
Approval of
the Minutes
New
Business Adjournment

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B.
1. Adjournment
2. Formal opening of the meeting
3. A move for approval
4. New business
5. Attendance check
C.
1. c
2. c
3. a
4. c
5. a
Let’s Enrich Ourselves
1. president
2. secretary
3. May I have the floor
4. minutes
5. The meeting will come to order
6. business
7. vice-president
8. treasurer
9. seconded
10. adjourned