2. www.lingoda.com 2
ENG_B1.1.0106S
Talking on the Phone Outline
Content
•In this lesson you will learn to discuss talking on the telephone and necessary
language.
Learning Outcomes
• Learn various words related to talking on the telephone
• Practice key phrases and common phone situations
• Learn to talk during certain dialogue situations
3. www.lingoda.com 3
ENG_B1.1.0106S
Exercises
Speaking
Discuss the following questions
4) Have you ever had a phone conversation in English ?
3) How long do your conversations last?
1) How often do you talk on the telephone?
2) What kind of topics do you usually talk about?
5) What‘s your opinion on talking on the phone?
4. www.lingoda.com 4
ENG_B1.1.0106S
Vocabulary
3
4
1) Operator
2) Hang up
3) Busy signal
4) Receiver
5) Pocket dial
11) On hold
12) Call drop
13) Redial
14) Speed dial
15) Answering machine
6) Vibration
7) Conference call
8) Voicemail
9) Prank calls
10) Skype
6. www.lingoda.com 6
ENG_B1.1.0106S
Exercises
Speaking
What are some common English phrases
used on the phone?
__________________________________________________
__________________________________________________
__________________________________________________
If you can‘t think of any, try to translate something you
would say in your native language to English?
7. www.lingoda.com 7
ENG_B1.1.0106S
Please note
Grammar
Introducing yourself and taking a message
are two important steps of talking on the
phone
Examples:
Hello, this is Johnny calling for O.J.
Hi, it‘s Kelly. Is Shannon there?
Introducing yourself: It‘s polite to first introduce yourself before
speaking about what you would like.
Taking A Message: It‘s polite to ask if the person would like to leave a
message.
Examples:
O.J. isn‘t here right now, may I take a message?
Shannon is in a meeting, do you want to leave a message?
8. www.lingoda.com 8
ENG_B1.1.0106S
Please note
Grammar
Requests and ending phone calls
Requests or Special Phrases: useful during situations where you need
more clarity. Examples:
Could you spell that for me?
The connection/service is bad, I can‘t hear you.
Could you please repeat that?
Can you hold on for a minute? I have another call.
Ending A Phone Call: It‘s important to know how to end a phone
conversation, otherwise it will never end!
Examples:
I need to get going, let‘s talk soon.
That‘s my other line, I should go.
I must be off, talk later!
Thanks for calling, bye now.
9. www.lingoda.com 9
ENG_B1.1.0106S
Please note
Grammar
Special tips to improve communication on
the telephone
Try to speak as slowly and clearly as
possible as this will prompt the other
speaker to do the same.
When you are given a number or address,
try to repeat it back to the speaker. This
way you can see you have recorded it
correctly.
If you need to spell something but are
worried that you won‘t be understood,
you can cite a word beginning with the
same letter. For example C as in Cat, H as
in Hat, R as in ....etc.
11. www.lingoda.com 11
ENG_B1.1.0106S
Exercises
Speaking
Fill in the sentence with the correct
telephone situation. Remember to use the
correct form of the verb.
1) I usually use the phone to call in sick at work, if I partied too hard the
night before.
2) My sister is probably still on the phone _________ with her best
friend Diana, as usual!
3) I had to call the store to ________________ I had on the flight.
4) My mom is always on the phone with grandma ________ about me
and my sister.
5) I usually call the nail salon to ____________. I go there every few
weeks.
12. www.lingoda.com 12
ENG_B1.1.0106S
Exercises
Speaking
Practice ordering a pizza with a partner
Hostess: Giovanni‘s Pizza, would you like to hear our specials?
Caller: No thank you, I‘d like to order some pizzas/
Hostess: OK, is this for delivery or pick up?
Caller: Pick up.
Hostess: What‘s the name and phone number?
Caller: Cochran, 8675-309
Hostess: What would you like?
Caller: Can I get 2 large cheese pizzas and one small pizza with half pepperoni?
Hostess: Would you like anything else with that?
Caller: No thanks, just the pizzas.
Hostess: OK, that‘ll be $25.50.
Caller: How long will it take?
Hostess: Around 15-20 minutes.
Caller: Thank you.
Hostess: Thank you for ordering with Giovanni‘s Pizza, have a good day!
13. www.lingoda.com 13
ENG_B1.1.0106S
Exercises
Speaking
Now practice by filling in the gaps
Hostess: Ying’s Chinese Food, how may I help you?
Caller: Hey, I would like to.........
Hostess: OK, is this for delivery or pick up?
Caller: ______________
Hostess: What‘s the name and phone number?
Caller: ________________, _______________
Hostess: What would you like?
Caller: Can I get __________________________________?
Hostess: Would you like anything else with that?
Caller: ____________________
Hostess: OK, that‘ll be 17.75.
Caller: __________________
Hostess: Around 20 minutes.
Caller: Thank you.
Hostess: Thank you for ordering with Ying’s, have a good day!
14. www.lingoda.com 14
ENG_B1.1.0106S
Exercises
Speaking
Fill in the gaps
Receptionist: Thanks for calling the Pembroke Dental Clinic, how may I help you?
Caller: ________________________________
Receptionist: The dentist is all booked this week unfortunately, I could put you in for next week,
that OK?
Caller: ________________________
Receptionist: How is Monday at 10:30 AM?
Caller: ______________________________
Receptionist: And what exactly is the reason for your visit?
Caller: __________________________________
Receptionist: OK, great, the dentist will see you then. One more thing, we‘ve moved offices
recently, may I give you the new address?
Caller: ____________________
Receptionist: 777 Rainbow Road 90210, do you have that?
Caller: __________________
Receptionist: Thank you for calling, we will see you next week!
Caller: __________________
15. www.lingoda.com 15
ENG_B1.1.0106S
Exercises
Speaking
Fill in the gaps: Hair salon phone call
Receptionist: Thanks for calling the Pretty Girl Hair Salon, how may I help you?
Caller: ________________________________
Receptionist: When would you like to make an appointment for?
Caller: ________________________
Receptionist: I‘m sorry, there are no availabilities for that time, are you free on
Friday at all?
Caller: ______________________________
Receptionist: Sure that works, I will write you down for then. What services would
you like?
Caller: __________________________________
Receptionist: That‘ll cost $25 with a junior stylist and $40 with a professional stylist.
Which would you prefer?
Caller: ____________________
Receptionist: Great, thank you and we will see you on Friday.
Caller: __________________
18. www.lingoda.com 18
ENG_B1.1.0106S
Exercises
Speaking
Ask your partner what they enjoy talking about
on the phone?
Example:
Person A
- What do you enjoy talking
about on the phone?
Person B
- I like talking about business
and seeing if there are any
potential clients. I‘m a
businessman you see.
_________________________________________
19. www.lingoda.com 19
ENG_B1.1.0106S
Exercises
Writing
Write about your last telephone
conversation
Ex) I think I called my mom asking if when she was coming
home so she could bring me some food. But she was busy, so
I had to cook food myself. It was a very short conversation.
__________________________________
__________________________________
__________________________________
__________________________________
__________________________________
22. www.lingoda.com 22
ENG_B1.1.0106S
Thank you
We would like to thank
the following sources for their content
Images Shutterstock – ID 227565958
Shutterstock – ID 23747831
Shutterstock – ID 189270590
Shutterstock – ID 197404667
Shutterstock – ID 102853277
Shutterstock – ID 215330971
Shutterstock – ID 221667925
Shutterstock – ID 221793847
Shutterstock – ID 221526049
