1. 1
SIKHA GAMA
Occupation Personal Assistant
Gender Female
Nationality South African
Ethnic Group Black
Language English, Zulu, Swati, Xhosa, Ndebele, Sotho
Drivers Licence Code 08
Desired job location Willing to relocate
Current Employer Studying – UNISA
Previous Employer MTN (Pty) Ltd
Availability Immediate
Contact Details
Cell phone +27 83 212 4475
Tel +27 11 022 8884
Email gamasik@gmail.com
LinkedIn http://za.linkedin.com/in/sikhagama
Residential Location Northern Suburbs, Johannesburg, Gauteng, South Africa
Professional Profile
A highly self-motivated professional who thrives on the challenge of complex tasks. Capable of managing and
handling the most demanding clients in a highly pressurised and competitive environment, having worked in the
telecommunications industry for 16 years. Cognisant of crucial deadlines and their impact on the business. 12
years’ administration experience, capable of providing a high level of administrative support to individuals and/or
teams. Impeccable communications skills, coupled with experience in editorial proof reading and layout and
design of documents. Able to relate effectively to all types of people and at all levels of an organisation.
Education
Current: (Expected date of completion: 2016)
UNISA
BA in Communication Science
1989
Hillside Teachers’ College
Certificate in Education
1985
Sobukhazi High School
‘O’ Level (GCSE)
Professional Courses / Training
• PA Diploma / Quest Computer Skills Centre / 2014
• Executive Combo for Office Professionals / Nkayelo Training & Conferencing (NTC) / 2013
• Office Management & Business Skills / Birnam Business College / 2011
• Business Communication / Birnam Business College / 2011
• Health, Safety & Hygiene / Birnam Business College / 2011
• MS Office 2007 / Execu-Train / 2007
• WCDMA System Overview – Customised / Ericsson Telecom AB / 2005
• Effective Interpersonal Skills Programme / Graduate School of Business Admin. – Wits University / 2005
• Annual Secretarial & Administrative Professionals Symposium / Siyanqoba Seminars / 2004
• Certificate in Project Management / Damelin Management School / 2001
• MS Office 2000 / Execu-Train / 2000
• Introduction to Computers, Elementary Typing, Word Perfect 5.1 / Belina Computer School / 1995
Professional Registrations / Memberships
• Association for Office Professionals of South Africa (2005).
Computer Skills
• Microsoft Office (Word, Excel, PowerPoint)
• MS Access
• Oracle Financials
Areas of Expertise
• PA duties.
• Coordinating internal and external functions – meetings, workshops & conferences.
• Office management.

2. 2
• Coordinating training.
• Petty cash management.
• Creating Oracle OPEX and CAPEX requisitions.
• Managing the OPEX Budget Actuals and YTD monthly expenditure report.
• Project management.
• Database management and spreadsheets.
• Preparing and managing correspondence.
• Organising domestic and international travel arrangements.
Career History
1. FEB 2014 – DEC 2014
• I have been studying and travelling.
2.1 2007 – JAN 2014
MTN (Pty) Ltd
Johannesburg, South Africa
PA TO THE GENERAL MANAGER
Radio Planning & Optimisation, Network Group
Responsibilities
• Coordinating and facilitating infrastructural needs regarding the sitting and layout arrangement of the office
space.
• Coordinating internal and external meetings, i.e. Management and departmental meetings, strategy
sessions, workshops and Conferences on and off-site.
• Coordinating the training needs of the Department and the departmental team charter sessions with
Learning and Development Consultants.
• Creating OPEX and CAPEX requisitions on Oracle / I-PROC; Interacting with suppliers and following
through with Finance for the issuing of purchase orders and timeous payment of invoices.
• Efficiently and effectively managing the entire Radio Planning and Optimisation Office.
• Ensuring that MTN’s policies and procedures are adhered to in daily activities within the division, department
and company at large.
• Managing the OPEX budget actuals and YTD monthly expenditure report; investigating and tracing missing
transactions and variances when they occur.
• Ordering personal SIM cards, modems and handsets for members of the Department.
• Organising domestic and international travel arrangements for the GM, Senior Managers and the First
Reports team.
• Preparing the agenda, taking minutes and managing confidential documents and information.
• Processing Test SIM Card Requests on Remedy.
• Providing full support to the GM and maintaining the diary.
• Reconciling the Department’s petty cash expenditure.
• Screening the GM’s Calls: Handling customer queries, taking and forwarding messages and re-directing
calls when necessary.
• Timeously and accurately formatting high value documents and obtaining authorisation for internal and
external documents.
• Updating and keeping track of Planning and Optimisation Key Projects.
Achievements
• Customer Retention – Saved the Network 200 Contract Lines by taking ownership of a call hence adding to
the company’s cash flow.
• Assisted the department with achieving Best Functional Unit Award in the Organisation (2012).
• Facilitated the successful completion of the R P&O Team Charter (2012).
2.2 1999 – 2007
MTN (Pty) Ltd
Johannesburg, South Africa
SECRETARY
Radio Planning & Optimisation Department, Network Group
Responsibilities
• Generating Oracle CAPEX requisitions for equipment orders and following through with Purchasing &
Cashbook in Finance for timeous processing.
• Consolidating OPEX and CAPEX accounts: Reconciling the Manager’s payable reports, investigating and
tracing missing transactions and variances when they occur.
• Reproducing management monthly reports and taking and distributing minutes.
• Setting up and confirming meetings / appointments when required, utilising the electronic diary and
organising departmental functions.
• Ensuring that administrative processes are up to date, e.g. filing, telephone directory and information on
notice boards.

3. 3
• Managing petty cash, the leave book, travel requisition books and meeting rooms.
• Implementing new processes and procedures for the working area.
• Handling coverage spill-over queries from querying subscribers.
Achievements
• Improved the filing system.
• Re-designed the working area, thus alleviating time wasted by team members moving from hub to hub.
2.3 1997 – 1999
MTN (Pty) Ltd
Johannesburg, South Africa
CUSTOMER SERVICE EXECUTIVE
Responsibilities
• Communicating with clients telephonically using the Rockwell System.
• Logging all received calls on the Wizard System.
• Marketing the network’s products and services and loading free products for clients at their request.
• Assisting PAYG clients with loading service fee and airtime cards and educating them on general handset
information.
• Liaising with Advanced Help Desk and SMC for technically related problems and coverage issues and
communicating this information to the clients and Service Providers.
Achievements
• Coached new employees, thus assisting with call productivity – getting it right the first time around.
• Assisted in clients’ understanding of handset information thus improving customer relations.
Career History: Previous Positions
3.
CUSTOMER CARE CONSULTANT
Plessey Cellular
1995 – 1997
4.
CUSTOMER CARE OPERATOR
Autopage Cellular
1995
Key Strengths
• Strong planning, organising and monitoring abilities and an efficient time-manager.
• Ability to prioritise and deal effectively with a number of tasks simultaneously.
• Ability to exercise professional judgement, discretion and decision making
• Attention to detail, planning, organisation and daily delivery requirements.
• Good listener and communicator, effectively conveys information verbally and in writing.
• Collaborative team building orientation to work with people at all levels.
• Creative, pro-active and innovative.
• Demonstrate resourcefulness in solving problems and gathering requested info.
References
Available on request.