I have 89 years experience in taking care of people. This is really my passion.

1. SHERRY MORRIS
SUMMARY OF EXPERIENCE
• Customer Assurance Supervisor
• Quality Asuarance Analyst
• Business Bullet point
• Health Care Specialist
TECHNICAL EXPERIENCE
• Remedy, Alchemy, EDI, iHealth, Claimcheck,
CareRadius, AS400, OnTime, GeoNetworks
• MS Office (Excel, Word, PowerPoint, Access,
Outlook)
• SQL Server Management Studio, SSRS SQL
Server Reporting, SSIS SQL Server
Integration Services, Microsoft Access
Database (97 and 2003), Crystal Reporting
Tool
• OS - All Windows versions
• Healthcare - Medicaid, Medicare,
Commerical Insurance. ICD-9, ICD-10, EDI -
Electronic Data Interchange
• 8 years of knowledge on Respiratory Life
Support Systems
• 8 years of experience of taking care of
Trachs, PIC lines and Feeding tubes.
• 8 years experience of taking care of patients
that are bedridden for life.
PROFESSIONAL EXPERIENCE
Health Care Service Corporation
Business Systems Analyst
October 1995 – March 2015
• Used problem-solving and strong communication skills to analyze low-level information from multiple
sources in order to create business, functional and technical requirements.
• Expert proficiency with requirements elicitation processes - interviews, document reviews, requirements
workshops, surveys, business process mappings, and workflow mappings.
• Determined requirements elicitation process that is best suited for each situation in order to deliver high-
quality, actionable requirements for the development team. Write unambiguous, testable requirements with
clear acceptance criteria.
• Communicated and collaborates with external and internal customers to analyze information needs and
review business and functional requirements.
• Served as a liaison between customer, internal clients, internal support teams, external clients, and the
software development team.
• Engaged in multiple initiatives simultaneously.
• Worked with the cross-functional team to ensure team goals are met.
• Independently managed time within the development team.
• Collaborated with Product Manager to clarify, order and maintain application product backlog.
• Reconciled conflicts between application stakeholders and distinguish user requests from the true
application needs.
• Extensive experience writing SQL queries in support of data analysis.
• Solid proficiency with systems modeling, user interface design, prototyping, decision trees and data flows.
• Expert use of analysis, documentation, and presentation tools, such as Microsoft Word, Excel, PowerPoint,
and Visio.
• Strong data analysis, data verification and problem-solving abilities within MS SQL Server.

2. HealthChoice
Business Analyst
Feb 2012 – Jan 2015
• Elicited requirements using interviews, document/product analysis, requirements, and business process
descriptions via workshops, questionnaires, use cases, scenarios, and other methods.
• Developed and utilize standard templates to accurately and concisely write requirement specifications.
• Communicated technical answers/solutions with end users and non-technical personnel.
• Translated conceptual user requirements into functional requirements in a clear manner that is
comprehensible to software developers/project teams. Identify and establish scope and parameters of
requirements analysis in order to define impact, outcome criteria, and measure-taking actions.
• Ability to create user reports by using Crystal, MS Access or SQL Reporting Services.
• Created and utilize stored procedures within the reporting tool for developing complex reports.
• Ensured error free reports.
• Worked with end users to ensure report acceptance and accuracy.
• Ensured that application development procedures are followed and that all projects are migrated correctly
through development, QA, and production environments
HealthChoice
QA Analyst
Feb 2012 – Jan 2015
• Performed testing and report issues in a development or production environment to ensure the delivery of
high quality end results.
• Tested applications for reliability, consistency, and ease of use.
• Tested business enhancements for quality control, by understanding the business needs and requirements
and testing system to guarantee that the enhancement is functioning as designed.
• Developed, coordinated and presented test output results to the Business Analyst, System Analyst and
Developer.
• Resolved system issues as reported by the end user.
• Aided in development of project plans and meeting plan deliverables.
• Participated in business requirement meetings to gather and record specification data.
• Helped define functional requirements needed for internally developed applications.
Schaller Anderson
Claims and Testing Analyst
2009 - 2012
• Worked as a testing analyst in Medicaid.
• Tracked original requests and maintains status reports.
• Supported tasks by collecting and evaluating preliminary data.
• Supported the breakdown of data and shares findings.
• Ensured data quality, consistency and performs data audits.
• Isolated and addresses data quality issues.
• Ran SQLs to retrieve necessary information for testing purposes, creating test plans to efficiently test for
SCR's, migrations, and implementations, ensuring all test scenarios are valid and billable scenarios for
proper testing.
• Multi-tasks to complete workload efficiently.
• Made data-driven decisions.
• Mets or exceeded set performance standards.

3. • Worked as testing lead on Virginia implementation.
Banner Health Systems
Patient Financial Services Representative
2008 – 2009
• Operated as a Patient Financial Services Representative
• Prepared and submitted claims to the appropriate payer
• Followed-up on all unpaid claims
• Adhered to Patient Accounting Policies and Procedures as evidenced by monthly audit
• Resolved credit balances
• Responded to inquiries timely.
Blue Shield of California
Senior Claims Analyst
2003 – 2008
• Made decisions based on review of source documents for routine and difficult processing issues.
• Looked up correct codes and enters date into system.
• Researched information as appropriate to resolve problem claims not accepted by system edits.
• Contacted other internal staff to verify information or works along with internal staff to ensure information is
correct.
• Updated current work flows to ensure proper processing procedure.
• Served as lead contact for supervisor for special projects or expedited projects.
Home Health
August 1994-September 2016
• I was totally resopnsibel for caring for my husband, his mother and my grandson. They had
Muscular Dystrophy and had trachs, PICC lines and feeding tubes. I was responsible for monitoring
their life support systems
• 8 years experience using a Cough Assist, PICC lines, Cleaning and replacing Trachs twice daily,
IPPB Machine, Using a Trilogy, Pulse Oximeter, Trach Suction Machine, and Bi Pap.
• I was respinsible for giving them meds both oral and injections.
• I was responsible for giving them baths, helping them use the bathroom and giving them the
comfort in this sereve time in their lives.