Sukhvinder Singh has over 3 years of experience as a QA Analyst specializing in testing for the retail, finance, and data processing industries. He has extensive experience in all phases of the SDLC including requirements gathering, test planning, automation testing using tools like QTP and Selenium, and defect tracking. He is proficient in SQL and has worked on projects involving ETL testing, data analysis, and report generation.

1. Sukhvinder singh
Skills: QAAnalyst
Phone NO; 206-349-7628
E-mail:-sukh0309dhiman@gamil.com
27124 104th
ave SE
Kent, WA 98030
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Objectives:
Having 3 plus years of Software Quality analysis experience specializing in Retail, Finance, and Data
processing with domain knowledge Financial , Banking, Insurance .
Summary:
• Have worked in different methodologies as Agile, FDA regulated and Waterfall SDLC.
• Extensive experience in the entire SDLC (Software Development Life Cycle), which includes Quality
Assurance, Requirements, System Testing, Configuration, and Maintenance Phases.
• Extensive knowledge of HP-Mercury for Functional and Performance Testing. Coordinated and
support senior automation testing team to automate test process (scripts) using different automation
testing tools like QTP, Selenium.
• Good working knowledge of team leadership, risk analysis, roles and responsibilities, issues tracking
and status reporting.
• Hands on experience on many projects involving batch process and ETL testing.
• Experience in analyzing Business and Development Specifications, Gap Analysis's, Use Cases, and
Detail Design to develop Test Plans, Data conditioning, Procedures and Test cases.
• Experience in providing test estimates to the client by using industry standard estimation techniques.
• Designed, Developed and maintained automation scripts using Selenium WEBDRIVER for functional
and regression testing
• Expertise in conducting IAT (Internal Acceptance testing) and UAT (User acceptance testing).
• Testing Expertise includes preparing Master Test Plans, test procedures and test cases for manual and
automated testing efforts.
• Hands-on experience of working with different Automation Testing tools.
• Skilled at assessing client needs, working in a group setting, and training/supporting end users.
• Handled and resolved deployment and post-deployment issues on sites and real time.
• Expertise in conducting Peer Reviews, Technical Reviews and procedure Walk through.
• Experience in Test Management, Bug Tracking and Reporting Tools.
• Excellent experience with Quality Center (QC), Quick Test Professional (QTP),
• Worked with development and testing teams to accomplish timely release objectives.
• Excellent communication and interpersonal skills committed and motivated team leader/ player with
strong sense of organization and effective time management.
Technical Skills:

2. Operating Systems: UNIX, Windows 98, 2000, XP, Vista, Windows 7
Scripting Languages: TSL, VB Script and C
Others: MS Office Suite- Word, Excel, MS Visio, MS Project
Professional Experience :
Client: Microsoft, WA
Duration: Oct 2015 - Till date
Responsibilities
• Prepared the project release schedule, and detailed project plan specifying the timeframe for requirement
gathering, documentation, development and testing and identify the key deliverables.
• Involved in JAD sessions and implemented Waterfall methodology
• Experience with Lenel access control system (Microsoft Lenel )
• Performed GAP analysis, SWOT Analysis and Impact Analysis on existing system and performance
considerations
• Processed incoming emails using Microsoft’s ITSM system and Lync communications to GSAM.
• Provide ongoing support for system users (cardholders) and VPN/RAS users
• Gathered requirements by conducting meetings and interviews with business users
• Prepared Business Requirements Document (BRD) and Functional requirements Document (FRD) to
apply online for different types of saving/checking account
• Use the Microsoft Shipping tool to ship and track packages worldwide to ensure delivery.
• Identified damaged badges by using the Microsoft access tool
• Coordinate issuance and administration of physical access cards.
• Maintained an in depth knowledge of all established policies and procedures
• Corporate Security and Operations
• Active badges upon request using Microsoft lenel and ITSM
• IT Service Management (ITSM)
• Access Control Systems / Building Access Card Printing / Smart Card Configuration and Deployment /
RAS (Remote Access Service)
• Use Microsoft mspic review tool ,edit pictures according to resolution and dimensions.
• Use Access Card Tool to insert scan and transfer data
• Ticketing –Resolve ticktes using Microsoft’s ITSM tool
• Look after more than 10,000 vendor companies for home office data transfers and emails.
• Use Card deployment tool
• Worked closely with different cross functional teams for the data from online application to different
internal applications via XML through the middle layer system.
• Designed the use cases using Enterprise Architect 9.0 for all the scenarios of the terminal operation
• Created Use Case diagram, Activity diagram, mockups and wireframes
• Designed prototypes of the reporting application UI screens using Snagit for the modules.

3. • Used SQL Queries to analyze the data
• Educated and consulted the team on writing highly tuned complex Teradata SQL queries keeping in
mind the size of the underlying tables and architecture of the DW
• Worked with Data Modeling team to come up with the aggregate and denormalized table structures
for some specific business reporting requirement or/and improve performance of reports
• Organized and participated in Dimensional Modeling sessions to create Star Schema for reporting
layer
• Coordinated with other external application (SME’s) teams to clearly define the protocols of
communication between online application & other applications.
• Designed and integrated software applications with the database & MS SQL and developed User
Interfaces.
• Defined User Acceptance Test Plan and rollout schedule and prepared User Manual and Release Notes
for users.
Involved in defining the source to target data mappings, business rules, business and data definitions
• Document, clarify, and communicate change requests with the requestor and coordinate with the
development and testing team.
• Created requirements & process flow for customized navigation system, page layouts, field content
types, web site branding under web content management system using SharePoint.
• Worked in OBIEE for building answers, Dashboards and custom business reports
• Interact with computer systems end-users and project business sponsors to determine, document, and
obtain signoff on business requirements.
• Experienced in data analysis, data migration and data modeling activities.
• Proficient in using Teradata SQL on very large datasets
• Experience in Data Analysis, Data Modeling, Data cleansing, preparation of scenario based data and
clarification of requirements with SME (Subject Matter Expert).
Extensively worked on Data analysis and reporting the data using advanced Microsoft Excel skills. Effectively
used vlookup, regression, pivot tables, etc to map data to informative reports
Client: United Health Group Seattle, WA Sept, 2014 to Present
Role: QA tester
Description:
UnitedHealth Group. Is one of the leading providers of medical, dental and life insurance services.
Company provides solutions to both individual and groups by providing broadest selection of leading
health insurance plans.
The project was creating the application where customers can compare individual health insurance
plans by providing zip code, date of birth and gender. I was involved in testing the application that was

4. used for checking the eligibility, claim processing and claim status. My responsibility was to test the
EDI (Electronic Data Interchange) database.
Responsibilities:
• Worked with Business Analyst and QA Lead in reviewing and analyzing the business requirements
Documents and functional requirements.
• Imported preexisting Microsoft Word and Excel-based requirements and tests for analysis in MQC.
• Prepared Test Cases based on business requirements.
• Configuration and evaluating the impact of proposed changes in rules and regulations.
• Set claim processing data for different Facets Module.
• Performed Positive and Negative Testing Manually
• Actively participated in walk through and enhancement meetings
• Maintained Test Matrix and Requirement Traceability Matrix
• Performed Gap Analysis
• Performed Security Testing on the application
• Tested user interface and navigation controls of the application using QTP.
• Experiences working in ANSI x12 837-835 EDI Transaction.
• Tested the HIPPA EDI 834 ,837/835 transactions according to test scenarios and verify the data on
different modules.
• Authored test case scenarios in Excel spread sheet and export them into Mercury Quality Center.
• Documented the test results and reported the status of assigned test tasks and issues to project QA
Lead.
• Conducted Back-End Testing Using SQL Commands.
• Extensively used SQL statements to query the Oracle Database for Data validation and Data Integrity.
• Executed test cases found errors reported defects, determined repair priorities, did regression testing
and closed by using Mercury Quality Center.
• Responsible for Performing Integration Testing.
• Customized Quality Center to suit the requirements of testing effort.
• Monitored the Defect Tracking Process and generated customized graphs and reports for the client
using QC.
Environment: XML, QTP, Mercury Quality Center.
Client: Nike In., Chandigarh, India July 2013 to August 2014
Role: QA Tester
Nike, Inc. is the world's leading innovator in athletic footwear, apparel, equipment and accessories.
Responsibilities:
• Assisted the QA Manager in preparing the testing phase based on the project plan to ensure the
completion of the testing activity is on time.
• Performed Risk analysis and Mitigation during the test cycle.
• Conducted and facilitated the review of PRD's, DRD and SRD to assess testability and completeness.

5. • Created Test Plan for the Cost point conversion from Legacy to the web version.
• Written Automation Test scripts using Java in Selenium. Involved in all phases of Automation.
• Verifying Page Object Elements using Selenium and creating reusable methods for automation.
• Presented metrics and reports of daily open defects to the senior management and progress reporting
against the test plans in order ensure business needs are met.
• Conducted Functional, System, Regression, and User Acceptance Tests.
• Created work flow diagrams using MS Visio.
• Defects were tracked, reviewed, analyzed and stored in Test Director/TFS.
• Communicated requirements and test activities with the off-shore team located in Makati, Philippines.
• Involved in helping the testers understand the business requirements.
• Responsible for conducting walk through at various levels.
• Extensively used brainstorming sessions to generate ideas.
• Developed User-Acceptance Test scripts and assisted users in conducting UAT.
• Checked the broken links in the application and conducted cross browser testing.
• Participated as a team member in the agile development process, working closely with the other team
members to complete the set sprint assignments and meet production goals.
• Contributed to automation framework documents for exception handling. Ran QTP Regression test
cases using Quality Center for each build and debug the problem areas.
Environment: Test Director 8.0, HP Quality Center, QTP, COGNOS, Windows 2000 Professional,
Client: Hewitt Technologies, India October 2011- to – May 2013
Role: QAAnalyst
Direct Billing and Payments deal with the billing amounts for the various coverage plans taken by the
participants and the payments made by them. Participants opt for the various coverage plans for
themselves and their dependents and they are charged for the respective premiums accordingly.
Participants, who take the coverage, interact with the Customer Service Centre through web or IVR
(Interactive Voice
Recorder) and make elections/changes for the various premiums available at the time of enrollment.
After enrollment in various plans DBP produces monthly billing notices for the participants. These
billing notices are sent to the participants the month prior to the month of coverage. Participants send
their payments to a lockbox. These payments are deposited to the demand deposit account. Lockbox
provides daily payment files and direct debit rejects. DBP produces a file of direct debit instructions.
Direct debit instructions are sent to the lockbox provider prior to the payment date. Lockbox provider
verifies with the banks and payments for valid direct debit instructions are processed. Direct debit rejects
are returned to the lockbox provider which interacts with TBA and conveys the information to the
participants. Lockbox debits valid individual participants accounts on payment due date.
.

6. Responsibilities:
 Writing, Reviewing and executing test cases.
 Identifying the reusable Test Cases and adding them for future reference
 Involved in Database Testing, Black-Box Testing [Functional Testing and Regression Testing] and End to End
testing as per the project requirement
 Understand Functional and design document of the assigned project and resolve any ambiguities or omissions
in the Specification.
 Reporting defects
 Keep track of the defects till the closure.
 Assisting team member in their test case creation/execution
 Ensuring successful execution of test plan and its tracking / reporting (weekly / monthly reports).
 Provide input for improvements and enhancements to quality strategy.
 Ensure adherence to standards (Test cases, and the Testing process
Environment: Mainframe (ISPF, CICS, ADB2), TBA 4.0, HRO Workbench
Education
Bachelor in commerce
MSU Education center, Nalagarh, Himachal Pradesh, India

7. Responsibilities:
 Writing, Reviewing and executing test cases.
 Identifying the reusable Test Cases and adding them for future reference
 Involved in Database Testing, Black-Box Testing [Functional Testing and Regression Testing] and End to End
testing as per the project requirement
 Understand Functional and design document of the assigned project and resolve any ambiguities or omissions
in the Specification.
 Reporting defects
 Keep track of the defects till the closure.
 Assisting team member in their test case creation/execution
 Ensuring successful execution of test plan and its tracking / reporting (weekly / monthly reports).
 Provide input for improvements and enhancements to quality strategy.
 Ensure adherence to standards (Test cases, and the Testing process
Environment: Mainframe (ISPF, CICS, ADB2), TBA 4.0, HRO Workbench
Education
Bachelor in commerce
MSU Education center, Nalagarh, Himachal Pradesh, India