1. Katie Khayet, PMP
(224) 226-1592
kmrivest@gmail.com
587 Carriageway Dr. Buffalo Grove, IL 60089
SUMMARY
Over eight years of experience in delivering large and complex projects focusing in the health care and prescription
benefits industry. My background is comprised of extensive project management knowledge, resource planning,
managing risks, issues, and documents to ensure successful project completion.
CORE COMPETENCIES
• Project Management
• Extensive background in analytical and problem solving skills
• Self-motivated individual with the ability to quickly adapt to new processes, projects, and technologies
• Enthusiastic leader with the ability to mentor less experienced colleagues
• Knowledge of the Systems Development Lifecycle
TECHNICAL SKILLS
• Advanced user of Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint)
• Microsoft Project - Use Gantt Charts and Network Diagrams
• Visio - Map the flow of information between systems and end users (technical and process)
• Advanced user of SQL 2000, 2005 - Run queries to find information within tables/created stored procedures to pull
information in to Reports for end users
PROFESSIONAL EXPERIENCE
Walgreens, Deerfield, Illinois Nov 2011 - Present
Healthcare Innovations Business Analyst
Responsible for defining, testing, and introducing new technology in the pharmacy space across all 8,000+ Walgreens
locations
• Lead for Well Experience Pharmacy Rollout Enablement program with a focus on the new Mandatory Consultation
Application that would standardize the consultation process
• Collaborate with cross functional teams on major Well Experience initiatives including: Cisco Phone implementation,
Automated prescription kiosk, and Mobile POS solution in healthcare space to improve customer satisfaction
• Mentors other co-workers across developmental areas
• Conduct meetings with cross functional stakeholders; resulting in designed business and functional requirements and
use case documents that would strengthen the loyalty with Walgreens customers and pharmacy staff
• Facilitate testing functionality on new initiatives that improved the quality of products that are delivered to the store
Advocate HealthCare, Oak Brook, Illinois May 2010 - Oct 2011
Senior Patient Safety Intelligence Analyst
Responsible for developing, maintaining, and analyzing the patient safety systems across all 12 Advocate hospital sites
• Created and maintained Midas+ 8.1 Patient Safety front-end user interface which greatly enabled cause and effect
analyses to be completed resulting in a reduction of patient safety events by 30%
o Presented the program at numerous meetings and at a Patient Safety Symposium
• Launched and maintained a standardized new infection control surveillance system to report across all sites
working with cross functional teams (including infection control practioners, Advocate’s IT team, and the
vendor)
• Trained over 25 people across the state of Illinois on the different Patient Safety systems with overwhelming
positive feedback
• Created and analyzed monthly and weekly reports based on Advocate’s death and residual harm rates and
other Key Result Areas which were shared with a board range of functional leaders
o Compared different databases to draw correlations that illustrated where additional actions may need
to happen
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2. Katie Khayet, PMP
(224) 226-1592
• Created and maintained survey tools and results for Advocate’s participation with the Hospital Culture of
Safety Survey through the Agency for Healthcare Quality and Research
• Worked with Illinois Department of Public Health to determine the best way for utilizing data (positive lab
results vs. verified hospital acquired results) for upcoming state mandated reporting initiatives which would
lower patient infections tremendously
United Health Care, Lisle, Illinois Oct 2008 - May 2010
Reporting Analyst
Responsible for producing reports to be presented to cross functional teams and United Health customers
• Produced ad-hoc reports for all departments within the company, including Clinical and Account Management
• Created design documents and report layouts based on gathered requirements and developed reports once
fully signed off on – both the RDL (using SSRS) and the stored procedures (using SQL)
• Ensured report accuracy by deploying reports into various environments and performed quality testing
• Trained over 15 end-users located in Illinois and Wisconsin on the proper utilization of systems and the reports
that were created with tremendous positive feedback
• Trained two employees on the structure of the databases (Relational and Dimensional) and the proper steps
needed in order to work effectively and efficiently
Preferred Meal Systems, Berkeley, Illinois June 2006 - Oct 2008
Business Systems Analyst
Responsible for level 2 support on two different systems, innovating and delivering on new technologies while working
with teams across the United States and in India
• Worked on various projects with focus on planning, requirements gathering, QA and UAT
• Developed ad-hoc and formalized (using Crystal Reports) reports financial and inventory reports, etc., for
upper management
• Trained and mentored 100% of the new hire Business Systems Analysts in which they were all successful in
performing the tasks that they were assigned
• Created user and technical training guides for the Order to Cash Access System with very positive feedback
• Supported systems and documented problems/upgrades/new requirements within the Access and Web-based
systems
• Handled UAT in several environments on various projects and approved products to the appropriate team for
roll-out
• Created documentation and worked towards the development of rewriting the complete Order to Cash system
from Microsoft Access to the current Web based system
EDUCATION
Project Management Institute
• Project Management Professional
University of Illinois, Chicago
• Certified in Healthcare Informatics
Illinois State University, Bachelor of Science
• Major: Business Administration, Business Information Systems
• Minor: Psychology
Learning Tree, Schaumburg
• Certification in SQL Server Reporting Services 2005 (SSRS)
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