1. Daniel J. Hogan
21 Partridge Rd
Dracut, MA 01826
(978) 957-5494 (H), (978) 888-8348 (C)
E-mail: djhogan@comcast.net
OBJECTIVE: To secure a challenging position to utilize my extensive Technical Support, Customer Support,
Service, and Training expertise in the Medical Device Integration Industry.
SKILLS:
• Exceptional Customer Support and Service Professional in the Medical Device Industry.
• Successfully integrated instruments and data management solutions with Laboratory and Hospital
Information Systems (LIS and HIS) over RS-232 and TCP/IP using ASTM and HL-7 protocols.
• Skillful in implementing, administrating, and supporting clinical and healthcare applications and
medical devices.
• Excellent organizational and documentation skills.
• Strong report design, data extraction and analysis aptitude.
• Proficient in Operating Systems; Microsoft Windows, Microsoft SQL Server, Microsoft Office
Suite, Crystal Reports, and VMware, Hardware; Workstation and Server, and Networking;
wired and wireless
EMPLOYMENT:
Nova Biomedical, Waltham, MA
Oct 2014 – Current Manager, Point of Care Support Services
Oct 2012 – Oct 2014 Supervisor, POC Installation and Support Specialist
Mar 2012 – Oct 2012 POC Installation and Support Specialist
• Manage and POC Installation and Support Specialist (POCISS) team members,
• Provide customer support and POCISS training in the remote installation, setup and connectivity of meters,
NovaNet, and middleware to hospital LIS/HIS.
• Log and track all customer support calls in Nova’s Pivotal customer management application.
• Implement Nova’s POC device management application (NovaNet) and wired and wireless Glucometer and
Creatinine meter installations in hospitals throughout the country remotely.
• Troubleshoot connectivity between the meters, NovaNet, and middleware applications.
• Perform and manage Nova software upgrades for both meters and NovaNet.
• Create department metric charts and reports that are focused on driving customer satisfaction.
• Document procedures and software changes in Customer Information Bulletins (CIBs) and Technical Support
Bulletins (TIBs).
Fresenius Medical Care, Waltham, MA
Mar 2011 – Mar 2012 Corporate Quality Data Analyst
• Collect/compile, analyze and generate Quality presentations to communicate the current status of Key
Performance Indicators to management and executive management.
• Gathering Monthly and ongoing data from Senior Quality Assurance Engineers and create reports whether they
be manually or automated
• Monthly informational gathering from multi-division in RTG group, i.e. Compliance, Auditing, Manufacturing,
materials packaging.
• Chart Creation for FMSRTG Synergy group meetings
• Document complaint tracking from issue to closures
• Assist in all quality assurance engineering activities
• Works directly with corporate functions and Manufacturing sites to ensure data is available when required.
• Escalates concerns Management, in a timely manner when key threshold/limits are exceeded.
• Maintains knowledge of current regulatory body requirements.
• Analysis of other quality data as necessary.
NEWTON-WELLESLEY HOSPITAL, Newton, MA
Nov 2006 – Apr 2010 Data Analyst, Health Care Quality
• Administer and support, the hospitals Safety Reporting System and our patient Feedback Monitor Pro system.
• Administer and support the hospital’s web based physician peer review system.
• Provide analytical, technical support and quality oversight for our hospital's quality core measures, AHRQ
Quality Indicators, Hospital Outpatient Quality Data Reporting Program, and MassHealth P4P.
• Extract data and prepare reports for the Leapfrog Initiative, Risk Management, DPH visits, BORM, and the fall
committee.
• Create ad-hoc reports and analyzed data based on ICD-9 Dx and procedure codes, CPT codes, and MS-DRGs
using Crystal Reports, Meditech, UHC, Eclipsys, Excel, Access, and SQL databases.
• Publish data and resources to the NWH Intranet.
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2. • Implement, and support data interfaces from Meditech to MassHealth and the University Health Consortium.
• Extract, and submit our monthly Meditech consolidated patient data feed (CPDF), upload to University Health
System Consortium, (UHC).
DATA KING COMPUTERS, Dracut, MA
Sep 2005 – Jan 2007 Sole Proprietor
• Computer repair and services including: building custom computers and servers, repairs, upgrades, virus/spam
removal and prevention, network design and implementation, data recovery and backup strategies, database
design and custom reports, Provide training on Microsoft operating systems and MS Office applications
INSTRUMENTATION LABORATORY, Lexington, MA
Nov 1994 – Sep 2005 Data Management Specialist
• Installed and maintained IL’s data management systems in clinical laboratories throughout the U.S.
• Interfaced our ABG analyzers and Impact for Critical Care Data Management Systems to Cerner, Sunquest,
Meditech, and HBOC HIS/LIS.
• Trained our customers on the use of our Analyzers and Data Management Systems
• Provided 2nd
level in-house and remote support for the IMPACT systems, ABG analyzers, HIS/LIS interfaces,
databases and networks using PCAnywhere, RAS, and VPN.
• Created report templates and ad hoc report requests for IMPACT for Critical Care using Crystal Reports.
• Worked as a member of the product development team to produce the IMPACT, IMPACT for Critical Care data
management systems, and the GEM4000 ABG analyzer with integrated DMS.
• Developed installation and upgrade schedules and followed up with customers to ensure all on-site work was
performed to their satisfaction and expectations.
TEXTRON Defense Systems, Wilmington, MA
July 1986 – Nov 1994 Team Leader-Technical Specialist
• Supervised pilot line operation in the manufacturing of Controlled Aircraft Landing Systems and Sensor Fused
Weapons.
BAIRD CORPORATION, Bedford, MA
May 1981 - July 1986 Unit Leader-Precision Assembler
• Responsible for developing and manufacturing prototype spectro-chemical and nuclear imaging systems by working
from blueprints, schematics, ECOs, and verbal instruction while working closely with Engineering.
Certifications
MCP Microsoft Certified Professional
MCSA Microsoft Certified Systems Administrator
MCSE Microsoft Certified Systems Engineer
MCTS SQL Server 2008 Implementation and Maintenance (in process)
MCTS SQL Server 2008 Business Intelligence Development and Maintenance (in process)
Certified by Radical Logic Solutions as a Risk Monitor & Feedback Monitor Pro System Expert
Education
New Horizons – Crystal Reports, Windows 7, Microsoft SQL Server 2008 r2 and C#
Boston University - MCP, MCSA, and MCSE in NT, 2000, and 2003
University of Lowell – Coursework in Industrial technology and Computer Science
Middlesex Community College – Coursework in Business Administration
Zenger-Miller Courses at Textron Defense Systems
• Supervision
• Developing Team Performance
Shawsheen Valley Regional Vocational Technical High School, Billerica, MA
• 1 year Data Processing
• 3 years Electro/Mechanics
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