1. Jay Wash
2540 Shenandoah Avenue • Charlotte, NC 28205 • (704) 604-0961 • jaywash1969@gmail.com
QUALIFICATIONS SUMMARY
• Focused, results-oriented professional seeking new challenges.
• Experience in consulting with client hospitals over data analytics and process improvement, working
directly with customers during contract renewals by providing excellent customer service and
continued product education.
• Background in overseeing large-scale projects.
• Dedicated to learning and applying new skills, adding to an already strong work ethic.
• Strategic thinker who can translate strategies into concrete actionable and tactical plans.
• Loyal and dependable team player with proven leadership qualities.
• Possess excellent communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook, and SharePoint).
RELEVANT PROFESSIONAL EXPERIENCE
Premier, Inc., Charlotte, NC
Informatics and Technology Services
Data Consultant, QualityAdvisor Operations
2006 – Present
• Provide support to client hospitals subscribed to Premier’s quality and regulatory offerings by using
analytics, project management, and process improvement practices. These offerings are comprised
of online benchmarking tools that use hospital patient outcomes and financial data to generate
reports aimed at improving quality and reducing cost.
• Discovered several discrepancies in health system’s financial data; leveraged analytical skills to
correct issues, cleaning years/ worth of data across 15+ health systems.
• Identified and summarized issues regarding the method in which hospitals coded patients
utilizing analytical tools in Excel. Efforts enhanced hospital coding practices and improved data
integrity.
• Serve as a member of numerous teams and committees focusing on process improvement of
client data acquisition, quality assurance (QA), and internal operations.
• Led cross functional teams to drive innovation and create efficiencies. This resulted in increased
performance and raised employee job satisfaction.
• Project-manage regulatory submissions of evidence-based care data to the Centers for Medicare
and Medicaid Services (CMS) and The Joint Commission for 48 hospitals.
• Oversaw numerous facilities converting to new Electronic Health Record (EHR) systems,
consistently ensuring early or on-time completions. Act as project manager and subject matter
expert (SME), directing each project phase and timeline while coordinating between external /
internal teams to meet deadlines.
• Work directly with clients during contract renewal periods to assist field sales staff. Helped to
secure seven contract renewals in FY16.
• Make certain that deliverables from existing contracts are continually met, including the
provisioning of accurate products for users based on their hospitals’ contract, the timely
execution of contract amendments / additions, and the fulfillment of service level agreements.
• Work closely with IT Data Warehouse Services, Development and Data Quality teams to make
data corrections; secure alternatives for application errors; or resolve data integrity issues in the
QualityAdvisor and Quality Measures web based tools.
• Excel as critical member of team dedicated to providing support and data processing for 80+
hospitals and health systems.
• Further support clients by providing product education and acting as a resource for any
questions.

2. • Distribute weekly status reports to clients and facilitate weekly status calls for health systems to
keep clients informed and engaged.
Carolinas Healthcare System, Charlotte, NC
Patient Account Representative
2003 – 2006
• Research and resolve unpaid and denied Managed Care accounts for Multi-specialty practices to
decrease accounts receivable.
• Analyze insurance contracts to ensure integrity and pricing validations.
• Perform routine cleanup and analysis of accounts receivable to ensure consistency, accuracy
and quality.
• Responsible for account follow-up with insurance companies and other third party payers to
ensure adherence to payment contracts.
• Work with internal and external customers on recommended changes, enhancements, and
improvements to systems and processes.
• Meets and exceeds all Quality Assurance (QA) team and individual production goals.
• Created ad hoc programs to track progress in obtaining weekly and monthly goals.
• Participated in mentor program with new hires.
Chiropractic Care Center, Charlotte, NC
Billing Manager
2001 – 2003
• Team lead of the billing department responsible for guiding the team in meeting collection goals.
• Responsible for submission of claims to insurance companies. Daily duties included account
analysis and follow-up with insurance companies and balancing of daily deposits.
• In charge of developing numerous ad hoc spreadsheets for financial tracking and projections.
• Interpreted financial statements and leverage the information for accurate analysis and any issue
resolution.
• Conducting new employee candidate interviews and made hiring recommendations to Human
Resources.
• Responsible for training new employees and cross training of existing employees.
• Coordinated Physician treatment plan between patient and therapist.
• Responsible for set up and overseeing spinal screenings at various health fairs, community
programs and trade shows.
EDUCATION
Pfeiffer University, Charlotte, NC, August 2006
Masters of Health Administration
Pfeiffer University, Charlotte, NC, May 2004
B. S. Healthcare Management, Cum Laude
REFERENCES
Available upon request