1. Lora A. Leniczek 586-344-7663
28738 Yarmouth Ct LNMA04@Yahoo.com
Chesterfield, MI 48047
Professional Summary
• HL7Interfaces
• SQL Exposure
• Project Management
• Budget Planning
Recognition Awards
• Training and Development
• Rhapsody Exposure
• EHR application Skill Set
• Practice Management Skill Set
• Allscripts Clear Value Award for Results 2015
• Allscripts Clear Value Award for Client Experience 2013, 2014
• Allscripts Clear Value Award for Extraordinary People 2013
Experience
Allscripts 8529 Sixforks Road, Forum IV, Raleigh, NC 27615
HIE Integration Analyst Manager: Marc McClanahan, Community Interoperability
January 2015-May2015
• Managing projects involving connecting clients to Community Health Information
Exchanges, participating in the exchange of share documents but not limited to xds.b, pixv2,
pixv3, lab results, patient problems, immunizations, allergies, medications, family history,
recent vital signs. Connectivity via vpn tunnels, tls, mutual tls.
Allscripts 8529 Sixforks Road, Forum IV, Raleigh, NC 27615
Senior Interface Analyst Manager: Jason Paul Smith, Pro Interfaces
October 2007-December 2015
• Demonstrate proficiency with HL7 Interface standards.
• Implement HL7 Interfaces with LIS orders/results.
• Install/Work with Orion Rhapsody Interface Engine
• Install/Worked with Interface ASCII Imports files.
• Knowledge based in Practice Management and Electronic Health Record Application
functionality.
• Install/Worked with HL7 ADT, SIU, DFT, ORM, ORU, MDM’s, Embedded pdf, tif files.
• Expert level knowledge of HL7 data schema.
• Negotiate Interface specifications and plans for Implementation with customer/vendors for
those that deviate from standard.
• Provide interface and related workflow solutions within the guidelines of the interface
team’s custom request procedures.
• Install software and interface definition on customer’s servers.
• Create test plan templates and test with customer/vendor to insure that functionality meets
the needs of the customer.
• Provide interface and related workflow solutions within the guidelines of the interface.
• Provide technical assistance to other departments in relation to interface development and
installation.

2. • Provide 3rd level interface support.
• Provide training services for customers and employees.
• Demonstrate proficiency in the delivery of system software technology to customers using
standard procedures.
• Development of new procedures and policies to improves services.
• Familiarity with Hardware offerings such as Clustering and networking delivery.
• Provide technical support during the implementation delivery process including triaging and
troubleshooting reported by customer and implementation team.
• Install all Interface software required for the Allscripts solutions.
• Developing Technical documentation to facilitate efficiency, document customer
implementations, and support department education objectives.
• Training Customers and Allscripts Staff on your areas of expertise
A4Healthsystems 5501 Dillard Drive, Cary, NC 27511 (Headquarters)
Senior Support Analyst Manager: Ellen Anderson White, Technical Support
January 2004-October 2007
• Analyze functional and technical cases and provide a resolution in accordance with agreed
customer metrics to ensure customer satisfaction.
• Working with client IT and Clinical staff to diagnose, troubleshoot and resolve application
issues.
• Working with 3rd party hardware and software vendors as necessary to assist clients in
resolving difficult system problems
• Works as part of a team to resolve client issues that affect multiple clients.
• Create new solutions to enhance the Customer Searchable database ensuring a faster service
to the customers in the future
• Share knowledge and practical experience through Allscripts Customer Services teams on
product/technical skills to continually improve the capability and effectiveness of the
Services/Support teams.
• Provide accurate information to the Development team, as needed, in order to allow them to
correct the software without having to refer back to the originating customer.
• Maintains status of problem resolution and updates customer and team lead on resolution
status.
• Regular up-to-date accurate information is recorded in the call logging system (e.g. SFDC,
SupportForce.Com) so that customers can see progress on the support cases
• Looks to assist in identifying Professional Services or Product Sales opportunities arising
from customer calls.
• Ensure that these are passed on to the appropriate groups for action in order to drive increased
revenue.
• Documents known issues and solutions and ensures adequate internal communication of
problem resolutions.
• Conveys customer feedback to management.
• Participates on teams and special projects to improve product and service quality and client
satisfaction.
• Strong database and server knowledge. Thorough follow up, follow-through, and results-
oriented.
A4 Healthsystems 5501 Dillard Drive, Cary, NC 27511 (Headquarters)
Corporate Trainer Manager: Libby Moore, Vice President of Operations
August1999-December 2004
• Conducted In-House training courses for medical administrators and personnel involving
primary database builds for required billing and accounting implementation. Setup of
patient demographics and insurance benefits, ledgers, payment posting, collections, month
end reports.
• Account manager for several clients.

3. • Conducted Internet Webex training sessions for clients to participate throughout the United
States.
• Review of claims process, authorizations and referrals, edit options, electronic submission,
insurance and patient payment posting.
• Setup of resource templates for rescheduling purposes. Explanation of creative and effective
means to create appointments.
• Developed a collections class for the management of delinquent patient accounts utilizing a
software collection module.
• Implemented a reports class to provide an overview of statistical reports available to
administrators for monitoring revenue, payments, accounts receivables, aging, procedures and
diagnosis codes.
• Responsible for evaluations an assessment of all training needs for future development.
Pediatric Consultants of Troy 44199 Dequindre, Suite 222, Troy, MI 48098
Medical Receptionist/Consultant Office Manager: Annette Faria
1992-1994
 Management of physician appointment scheduling, data entry of charges, collection of
payments, batch routing, preparation of charts, medical records, confirmation and
verification of insurance benefits, authorizations. Knowledge of CPT-4 and ICD-9 coding.
Consulting with management on ledger and accounting problem solving.
Scientific Data Management (SDM, Inc.) 3885 Denton Street, Mt Clemens, MI 48083
PM Implementation Specialist Supervisor of Training: LeeAnn Nichols
1989-1992
 Developed workflow charts with physician management, organizing the implementation of
new systems into the office environment.
 Organized and scheduled on-site training for office.
 Assisted all office personnel during “live dates” making sure all tasks were understood and
completed throughout day.
 Follow-up with client issues or concerns.
 Managed customer support calls, identifying problems and resolutions.
 Created word processing and Lotus 1 2 3 computer courses for in-house client training.
Education
Oakland University Rochester Hills, MI
Bachelor of Science, Human Resources 1985
 Major in Training and Development
 Minors in Biology, Psychology, Economics
 Head of organization to support nursing students.
 GPA 3.4
Macomb Community College Warren, MI
Individual Course Electives 1988
 Basic Programming
 D-base application course
 Accounting