1. Mitzi Heinrich
17910 Tioga Trail Wayzata, MN 55391
952 935 7222
mitzisusie@comcast.net
ROLES:
• Senior Quality Assurance Analyst
• Lead Business Analyst
TECHNOLOGIES:
• System Development Life Cycle
• Method 1
• Software Project Management
• HP Quality Center
• Microsoft Office Suite
• IBM Rational DOORS
• Capability Maturity Model
INDUSTRYAPPLICATION:
• Life Insurance
• Financial
• Mortgage
• Healthcare
ADDITIONAL TRAINING:
• Associate of Customer Service (ACS)
• Life Office Management Association
(Loma)
EXPERIENCESUMMARY
Experienced, skilled Senior Quality Assurance
Analyst with proven success in leading Software
Testing projects for Client/Server and Web based
applications. Over 20 years’ experience in Life
Insurance,Financial, Health Care and Mortgage
systems. Able to coordinate and form productive
relationships with colleagues and clients at all levels;
committed team player with organizational and multi-
tasking attributes. Creative thinker, skilled in the
research and execution of complex business needs
analysis.
SKILLS INVENTORY
Quality Assurance:
• Managed System, Regression, and User acceptance
testing.
• Test plan, Use cases,and Traceability Creation
• Defect Management
• Trained and mentored Quality Assurance Analysts
Project Management:
• Project Planning and Management
• Off-shore and On-shore Vendor Management
• Communication Management
• Project budget forecasting
Analysis/Design:
• Facilitation for Requirements gathering
• Rapid Application Development (RAD)
• Joint Application Development (JAD)
• Process flow diagrams using cross-functional swim
lanes
• Data flow Diagrams
• Web page Development Templates
• Data Analysis

2. CHRONOLOGICALSUMMARY OF EXPERIENCE
Wells Fargo Home Mortgage 12/2011 to present
Senior System Quality Assurance Analyst (Contractor/Employee)
• Lead the User Acceptance Testing for Settlement Company Management Application, including
Interface and Middleware testing with 2 additional applications.
• Created Master Test Plans,Test scenarios, and Traceability matrixes.
• Defect Manager for UAT testing - Responsibilities included:
• Managing the Defect creation,following up with Defect owners,and documenting Defect
resolution in Quality Center.
• Worked with Technology resources to identify the root cause of defects.
• Facilitating Defect meetings.
• Responsible for daily Defect report creation and distribution.
• Worked closely with Business Owners to define/create Business Requirements.
Ameriprise Financial 02/2010 to 12/2011
Senior System Business Analyst (Contractor)
• Created Test Plans for System and Enterprise Testing.
• Responsible for getting all users access and training for Quality Center.
• Mentored users on the correct usage of Quality Center Requirement and Test Case templates,and
created folder structures in Quality Center.
• Created Requirements and Test Cases using Quality Center for Test management and
documentation.
• Defect Manager for SIT and UAT testing - Responsibilities included:
• Managing the Defect creation,following up with Defect owners,and documenting Defect
resolution in Quality Center.
• Facilitating daily Defect meetings.
• Responsible for daily Defect report creation and distribution.
• Completed Requirement elicitation and documentation for the Asset Management Reconciliation
system.
• Delivered Point of Departure and Point of Arrival Process flows and User and System
requirements.
United States Postal Service 07/2008 to 10/2008
Lead Quality Assurance Analyst
• Led a team of 8 Members in the successfultesting of the Safety & Health module within SAP.
• Created Testing Strategy, Test Plan and Test Schedule.
• Managed all testing including, creation and execution of Test Cases,Code Movement, and Defect
tracking.
• Coordinated and performed System Integration, Reporting, and Regression testing for all
enhancements,along with the base SAP functionality.
United Health Group
Title: Business Analyst/Sr. Quality Assurance Analyst 01/2007 to 10/2008
• Prepared Business Requirement documents for numerous projects and applications.

3. • Executed Test Cases,tracked test results, and created test result reports for 5 separate
applications.
• Coordinated System, Regression, and User Acceptance testing.
• Created Regression test suites for multiple applications.
Ameriprise Financial (American Express Financial) 03/1999 to 03/2006
Business System Analyst
• Served as Lead Quality Assurance Analyst for the migration of the existing Mail Imaging system.
• Worked closely with business partners, outside vendors, other internal technology areas,and on
and off-shore resources.
• Coordinated/performed Integration, System, Regression and Volume testing for Client/Server and
Interactive Financial web based applications.
• Analyzed Business and System Requirements for the development of Test Conditions, Use and
Test cases for Client/Server and Interactive Financial web based applications.
Prudential Life Insurance 03/1984 to 03/1999
Lead Quality Assurance Analyst
• Managed year 2000 testing for a Client/Server application. Coordinated across organizations
with Vendor, System Analysts, Users,and Development teams to complete year 2000
certification on time and under budget.
• Re-engineered testing processes following Capability Maturity Model standards.
• Created business requirmens documents for the conversion of Life and Annuity products from
mainframe to a Client/Server applications.
• Trained and mentored Quality Assurance Analysts.