1. Dionnca M. Wilder
dionncawilder@yahoo.com
341 Allaire Circle
Sacramento, CA 95835 Phone: (916) 284-2332
Summary of Qualifications
A highly skilled professional, creative and resourceful, works in a spirit ofcollaboration and looks to continuously
improve self, services and to exceed expectations.
 EpicCare® Ambulatory Certified and EpicCare® Ambulatory Orders Transmittal Certified
 Performs duties in a self-directed manner, with minimal supervision or direction
 Follows and adheres to company’s policies and procedures and promotes productivity
 Exceptional ability to manage multiple priorities while maintaining strong attention to detail
 Communicates exceptionally well with diverse clientele
 Excellentpublic relations/customer service skills
 Eager and willing to accept new challenges and exceeds employer’s expectations
 Friendly and outgoing team player
Professional Experience
Client Relations
 Ability to understand end users’ business needs and worked closely with end users to identify problems and
provide solutions
 Strategized effectively with team and manager to accomplish client service/departmentgoals
 Initial pointof contact for external physicians and the public atlarge
 Provided consistentcontactwith clients while offering professional and value-added guidance
Implementation
 Solid EpicCare® Ambulatory EMR implementation experience thatincludes all phases ofEMR
implementation; workflow analysis, projectplanning, design, build, validate, ‘go-live’ training delivery for the
providers, nurses,patientservice representatives, patientcare technicians, clerks, etc. and postgo-live
supportand optimization
 Provide on-sightsupportfor EpicCare® Ambulatory, Cadence® and Prelude® “go live” to various Sutter
Community Connect clinics in Sac Sierra and Central Valley regions
 Design and developed EpicCare® Ambulatory, Cadence® and Prelude® end-user training documentation
curriculum and training
 Adapt presentations and discussions to appeal to the interests and goals of Physician Specialties
 Implemented certified workflows to meetgovernmentstandards with Meaningful Use Stages and ICD-10
compliance guidelines
 Successfully assisted in implementation 55 Build Groups, as well as On Site Go Live Supportfor Sutter
Medical Foundation
 Adhere to all medical center policies and procedures (HIPAA), practice safe work habits and engage in good
business standards and practices
 Successfully planed, designed and lead 10 implementations achieving overall Client Satisfaction Survey
scores of 4 and 5 out of 5 consistently.

2. Build & Support
 Design, build and validate the necessary system configuration for the Sutter Community Connect practices
 Functioned as the end users' representative on technology issues. Educated end user to ensure efficientand
effective use ofapplication/system
 Primary to identify and implement upgrade and enhancementbuild
 Facilitate team in identifying and resolving system issues which have an enterprise-wide impacton the
project
 Assisted clinical staff in articulating and documenting processes and issues
 Accurate and timely recording oftime againsttasks assigned
 In-depth ofknowledge ofapplication environments including production, testand interfaces
 Investigated, analyzed and resolved day-to-day system and user problems
 Investigated and resolved reported performance and system problems for clients in an expeditious manner
Sales & Marketing
 Planned and conducted sales activities with transactional customers and prospects
 Assisted with the development and implementation ofService Delivery Plans
 Utilized effective networking skills to establish new prospects and representing the company atvarious
professional, academic and civic activities
 Ensured successful implementation ofcompany’s telemarketing and recruiting programs
 Exceeded company’s expectations by increasing sales up to $50,000.00 and creating new leads
Project Management
 SharePoint Administrator - Sutter Community Connect Program
 PAMF Insurance/demographic conversion from IDX to EPIC
 Organized and optimized time to complete action plans ahead ofschedule
 Ability to break down complex problems into manageable tasks
 Collaborated with teams and clients to create and execute implementation plans
 Knowledgeable in the organizational processes, policies, procedures and business operations as they relate to
projects
 Guarantees efficient and effective completion ofprojectassignments in accordance with standard procedures
 Ability to be involved in multiple projects atthe same time
 Planned/ oversaw the installation ofinformation systems

3. Employment
Sutter Physician Services - Business Systems Analyst I May 2012 to present
Mather Field, CA
Sutter Physcian Services - Patient Service Representative April 2011 to May 2012
Mather Field, CA (ManPower)
Pacific Financial Resources - Loan Modification Specialist August 2009 to March 2011
Sacramento, CA
Staffing Network – Sales Consultant October 2008 to March 2009
Sacramento, CA
CoreStaff Services – Account Executive January 2008 to October 2008
Sacramento, CA
Professional Staffing Resources – Sales Representative October 2007 to January 2008
Sacramento, CA
Fidelity National Financial & Title – Account Manager May 2002 to September 2007
Stockton, CA
Education & Certification
Epic Systems - Verona, WI
EpicCare® Ambulatory Orders Transmittal Certified - (May 2014 - Up to date with NVTs)
EpicCare® Ambulatory Certified - (March 2014 - Up to date with NVTs)
Consumnes River College, Sacramento, CA
Associates of Arts in Sociology - in process
Additional Applications
 Certified in MS Outlook, Excel, Word, PowerPointand proficientin Visio
 BMC® Remedy® Action RequestSystem
 HP Application Lifecycle Management (HP ALM)
 IDX System