1. Brandy Andujar
242 Brook Drive Thomasville NC ,27360
Cell Phone:(253)230-0278
PROFILE: To find an opportunity where I can showcase my training and education
,medical experiance and bed side manner/customer support skills to the fullest with a
company I can grow with and reach my career goals .
Certifications/ Skills
*CPR certified, expires 4/1/17
*Registered Phlebotomy Technician, July 2012
*Administrative Skills
*HIPAA Certificate
*Medical Terminology
*Filing Charts
*Customer Service
*Telephone Reception
*Powepoint, Word, and Excel and Snappy Program
*Inventory Management
*Clinical Skills
Work Experiance (5 Years to date)
DaVita Puyallup Dialysis
716 South hill Park Dr.Ste C , Puyallup WA,98373
1-866-544-6741
Duties: Hemodialysis Technican Intern.
As an Intern at DaVita, I was under the supervision of Mrs Linda Henderson for a

2. matter of 300 hours in a ten week period. She trained me according to Davtia's as well as
medicare/medicaid polices and procedures. Mrs.Henderson gave me hands on
instruction and she would test me by watching me preform each skill ,as I acheved each
skill. She would eventually allow me to do every skill on my own and go after and check
and grade my work. She was very through to make sure I understood how, what,when
and why we do each skill from set up of the machine, to break down and clean and reset
up. She taught me trouble shooting for the dialysis machines and charting as well as
patient care.
*Florida medical clinic
6830 Gall Blvd, Zephryhills Florida, 33541
(813) 778-0232
September 2013- May 2014
Duties :Lab Tech/Phlebotomist
As a lab tech /phlebotomist with Florida Medical Clinic my daily duteies I would draws
blood from patients, collects a variety of other specimen samples as well as label the
blood vials that I had filled. I also was responsible for bringing all blood and specimen
samples to the laboratory ,I would practice proper patient identification, label vials with
patient names and dates decipher the best method for drawing blood depending on the
specific patient I would transport all specimen samples to a nearby laboratory,centrifuge
blood samples, I was alway friendly, courteous and sympathetic when it comes to
working with patients and I practice infection control standards at all times when
working with patients and equipment
*Nissan of Wesley Chapel
Customer service manager
January7th
2013- July 3rd 2013
(813)752-1300 ext 213 or 8138425172 Steve shaw /richard or beth
2011-2012
Duties :Customer Relations Manager

3. As a Customer relations ManagerI worked directly with the General Manager and
department Managers to develop, build and retain a loyal customer base. I acted as the
dealership’s goodwill ambassador and serve as the dealership’s liaison with the
customers. I also cross train with Sales Managers for additional duties. I trained to make
upsales after Or retain loyal customers without over compensating and effecting buget.
Assists in resolving customer complaints.I would also maintains a case history file of all
customer complaints and problems, documented with all necessary aspects and detailed
description of conflict and resolution.I would maintains a file of the dealerships
customer satisfaction achievements. I followed up with customers after vehicle purchase
to document experienceas well as following up with customers regarding customer
satisfaction survey. I was responsible for coordinates of all special events for the
dealership and promotional events to assist sales and service management and sales
staff as needed.I would alert and mediate managers of conflicts that need to be resolved
with employee's or customers.
*Mortgage Investors Corporation
6190 central ave, St. Pete Florida,
Sales 2010-2011
Duties :Mortgage Sales Associate
As a mortage sales associate I developed the knowledge of company products, policies
and procedures, and underwriting requirements I understood real estate appraisals, title
reports, and basic real estate transactions . I informed prospective and existing
customers of the VA programs we offered, rates, policies, underwriting requirements,
and loan procedures. After receiving customer applications, quote the rate and points,
and complete follow-up activities with the registration lock-in. Durning my time with
Mortgage Investors Corporation in there sales department I was trained in sales
techinques ,customer service realtions ,as well as professionalism in the workplace. I
excelled in these skill after this training and after a few weeks was promoted to corpate
office as a Quality assurance manager.
*Mortgage Investors Corporation
4444 w oakellar ave tampa fl 33611
Jan 5th 2012-sept 23rd 2012,

4. Duties :Quality assurance manager
As a Quality Assurance Manager I would accomplishes quality assurance human
resource objectives like recruiting, selecting, orienting, training, assigning, scheduling,
coaching, counseling, and disciplining employees; communicating job expectations;
planning, monitoring, appraising, and reviewing job contributions; planning and
reviewing compensation actions; enforcing policies and procedures. I achieved quality
assurance operational objectives by contributing information and analysis to strategic
plans and reviews; preparing and completing action plans; implementing production,
productivity, quality, and customer-service standards; identifying and resolving
problems; completing audits; determining system improvements; implementing change.
I was responsible for conducting hazard analyses; identifying critical control points and
preventive measures; establishing critical limits, monitoring procedures, corrective
actions, and verification procedures; monitoring procedures, corrective actions, and
verification procedures; monitoring inventories. My quality assurance training and
management skills I learned and used were to process improvement, analyzing
information , strategic planning, verbal communication, informing others, quality
engineering, emphasizing excellence, attention to detail, thoroughness, dealing with
complexity.
Clinical Skills
CPR Certified
Knowable and Some experiance with Hemodialysis
Anatomy and Physiology
Instrument Sterilization
Phlebotomy
Vital Signs
Taking EKGs
Patient Care
Windows Exel , Hermes , Phoenix, Adp, Snappy ,(medical based program)
Education:

5. Clover Park Technical College 2015/01-2015/06
Hemodialysis Technicaian /Patient Care Technicaian
Instrutor :Mrs Tammy Savona
Academy of 3 D Pro wrestling school 2007-2011
Bubba and Devon Dudley /Kissimmee Florida
School Of Punk Prowrestling 2006-2007
Shannon Moore/Whispering Pines NC
*Zephyrhills High School 1999-2001
*Stweart Middle School 1996-1998
*Pine Veiw Middle School 1994-1995
*Lake Myrtle Elemtary School 1988-1993/
"A few elemtary school across country In between due to father's
career relocating us every six to nine months."
References
Jim Stout ,Florida Medical Clinic ,General Labortory Manager
(813)778-0232
Tammy Savona ,Clover Park college
(253)589-6080
Kristine Lyons ,Florida Medical Clinic ,District Labortory Manager
(352)345-6595