1. HEATHER GALLAGHER
5309 Murrhee St., Seffner, FL 33584 H: (727) 515-3214 heather.gallagher23@yahoo.com
Highly-motivated Expanded Functions Dental Assistant seeking a career opportunity where I can gain hands-on experience as
well as make a positive contribution to a practice's success. I am willing to start out as an administrative assistant and work
hard to become a chair-side assistant.
Professional phone etiquette
Excellent communication skills
Can type 35 WPM
Exceptional workflow management
Customer service award
Skilled in call center operations
Service Continuity, 05/2016 to Current
Convergys (SiriusXM) –6302 E. Martin Luther King Blvd Suite 200
Defused volatile customer situations calmly and courteously.
Identified chronic customer issues by creating and maintaining customer complaint log.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Referred unresolved customer grievances to designated departments for further investigation.
Acted professionally and patiently when addressing negative customer feedback.
Technical Support, 12/2015 to 05/2016
Convergys (H&R Block) –6302 E. Martin Luther King Blvd Suite 200
Managed call flow and responded to technical support needs of customers.
Provided base level IT support to non-technical personnel within the business.
Installed software, modified and repaired hardware and resolved technical issues.
Identified and solved technical issues with a variety of diagnostic tools.
Met and exceeded company productivity goals.
Demonstrated professionalism and courtesy with customers at all times.
Resolved problems with malfunctioning products.
Conducted research to address customer concerns.
Dental Assistant, 05/2015 to 07/2015
Tampa Family Health Centers – Tampa, FL
Took digital and panoramic x-rays.
Did impressions on edentulous patients.
Did impressions for mouth guards.
Child prophylaxis.
Instrument and room sterilization.
Packed cord.
Seated patients, and went over patient history also taking vitals.
Charted on Dentrix and assisted during all treatments.
Correctly mixed compounds for cleaning or filling teeth.
Educated patients about proper oral hygiene and plaque control procedures.
Dental Assistant, 03/2015 to 04/2015
Brandon Smiles –Brandon, FL
Responsible for setting up instruments for patient procedures.
Maintained sterilized instruments and cleanliness of operatories.
Assisted with impressions, extractions, composite/amalgam fillings, and seating crowns.
Took digital, traditional and panoramic x-rays.
Administered topical anesthetic.
Diploma: EFDA, 07/2015
Sanford Brown College - Tampa, FL
Dental Assistant with Expanded Functions
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
EDUCATION