Blakey H. Rodgers is an experienced professional with over 20 years of experience in insurance, retail customer service, property management, and administrative assistance. She has a background in property and casualty insurance, life and health insurance, and is State Farm Bank certified. Her experience includes roles as a general lines agent and customer service representative at State Farm Insurance, customer service and accounting at Nordstrom, leasing director at Lincoln Property Company, administrative assistant roles for various companies, and retail experience as a MAC Cosmetics pro artist. She has strong skills in organization, communication, customer service, and office administration.

1. Blakey H. Rodgers
413 Andalusian Trail
Celina, Texas 75009
940‐435‐5560
Blakey_rodgers@yahoo.com
Objec ve Innova ve professional, possessing outstanding organiza on, crea vity, and
communica on skills, Proficiency in MS Office Suite (Word, Excel, Outlook, and
PowerPoint). Proficiency in MAC Suite (Keynote, Numbers, Pages). An outgoing,
mo vated and efficient coordinator commi ed to excellence in customer service, and
administra ve and personal assistance. General knowledge of all office machines
Skills State Licensed in Property & Casualty Insurance from 2006‐2012
State Licensed in Life & Health Insurance from 2006‐2012
State Farm Bank Cer fied
Educa on Collin County Community College
Associates Degree
Gunter High School, Graduate
Experience
State Farm Insurance Group (Golden Corridor AFO) North Texas
2005– 2010
General Lines Agent, CSR
Responsibili es
Run day to day ac vi es and reports, manage premiums, leads, and current customer
por olios. Worked to obtain new customers through referrals, networking, marke ng,
and general prospec ng. Coordinated training of new hires and developed long term
rela onships with exis ng clients. Employed with Established Agents, Scratch Agents,
and the Agency Field Office. Building new books of business as well as growing
established books of business. Evaluated clients annual risks, needs analysis, and
financial sta s cs. Reviewed the benefits and features of products and policies with
clients. Assisted with upda ng policy coverage changes. Set appointments with
customers to review ac ve policies and assess risks to insure they have appropriate
coverages and protec on. Con nuous training for insurance compliance. Coordinated
invoices for claims. Database entry of clients, claims, and vendors. Trained in all
aspects of State Farm Product Sales and account servicing processes.
Nordstrom, Dallas Galleria
2000‐2004
Customer Service Representa ve, Accoun ng, M.A.C. Cosme cs Pro Ar st
Responsibili es (CSR) Greeted Customers. Resolved customer ques ons, issues, and
complaints in person or by phone. Provided informa on about products and services.
Established customer accounts. Assisted customers with orders and returns both in

2. store, online, and by phone. Insured appropriate ac ons were taken to resolve
situa ons. Completed beginning of day and end of day reports and balanced registers.
(Accoun ng) Cash coun ng and balancing. Processing of register bags and preparing
register bags for next business day. Paperwork for cash handling of en re store.
Preparing paperwork for audit purposes. Crea ng an efficient step by step process in
comple ng du es by a deadline. Training of individuals in du es. Skills: A en on to
detail, customer service, system checks and balancing. Mul tasking skills and
leadership abili es.
(M.A.C. PRO Ar st)Greeted customers in a mely and professional manner. Built long
las ng rela onships with customers and follow up. Set and achieved personal sales
goals as well as team goals. Consistently seek trend and product knowledge and
training to act as an expert to customers. Assisted customers with product and service
selec on. One‐on‐one learning and teaching. Intricate product knowledge. Makeup
applica on. Informed customers of trend shows, new collec ons, events, and
scheduled appointments as well as cross selling.
Lincoln Property Company Dallas, TX (Privately Owned Proper es)
1998‐2000
Leasing Director
Responsibili es
Apartment leasing sales and team goals.
New construc on proper es and lease up new construc on.
Prepara on of leasing documenta on, verifica on, and other affiliated paperwork.
Applicant screening and showing model apartments.
Community event planning and prepara on.
Marke ng and resident referral programs.
Assis ng residents for concierge needs as well as work orders.
Assisted poten al residents in choosing their new home.
Maintained resident rela onships.
Contributed to a posi ve work atmosphere and team building.
Worked in Rent Roll, Blue Moon, and TAA so ware as well as applica on approval,
screening so ware, and obtaining all documents to complete lease agreement and
fulfillment.
Pave Systems, Inc. Dallas, Texas
1999‐2007
Administra ve Assistant to VP of Client Solu ons
Responsibili es
Planned and supported office business travel.
Prepared preliminary press‐release informa on and product documenta on.
Prepared mee ngs and scheduled events.
Produced quality customer service and sa sfac on.
Assisted in development of CRM (Customer Representa ve Management) system.
Maintained client confiden ality. Assisted Management at all mes and all tasks.

3.
Falcon Garments, Dallas, Texas
1995‐1998
Administra ve Assistant to Director of Sales
Responsibili es
Built rela onships with supply chain companies.
Managed communica on center.
Maintained invoicing, billing, and payments.
U lized computerized office programs to maximize produc vity and efficiency.
Assisted management in opera onal level tasks.
Prepared samples for shows and shipment.
Shopped at market, conven ons, and retailers for product samples.
Prepared and planned office travel and arrangements.
Scheduled appointments and mee ngs.
References
Russell Key
Farmers Insurance Agent, Frisco, Texas
214‐695‐9623
Allyson Pe t
Assistant to VP of Opera ons AAS, Gainesville, Texas
940‐390‐4645
Floyd A. Young
Controller at Fortress Iron LP, Richardson, Texas
469‐352‐4601
*More available upon request