1. JENEVE CASTRO 4987 Topcrest Dr, South Jordan, UT 84095
(801)513-7727
Jeneve.Castro@gmail.com
Professional Experience
Simply Sushi, West Jordan, UT 02/11-04/14
Server
Convergys, Taylorsville,UT 4/10-11/10
Customer Service Representative
Avis Rent a Car, Sandy, UT 10/07-11/09
Rental Sales Agent
Applebee’s, South Jordan, UT 11/05-09
Summary of Qualification
 Effectively handle 25+ customer issue, complaints, and billing inquiries daily, with the
highest degree of courtesy and professionalism to resolve customer issues with 100%
satisfaction.
 Seven Power of One Cards awarded for Outstanding Customer Service
 Work with Microsoft Word, Excel, and PowerPoint.
 Work in a fast paced, goal oriented environment.
 Respond and follow up with customer concerns via email or phone to ensure issues
have been resolved.
 Make reservations by entering or telephoning requirements; checking availability;
confirming requirements.
 Use word document from living room computer.
 Document and follow up on all incoming calls to achieve and exceed goals.
Education
Bingham High School, South Jordan, UT 2009
High School Diploma, GPA 3.2
~ Achievements ~
Made honor roll 3 out of the 4 years in High School.