1. Joseph
Pittman
305 S. Sunland
Dr
Sanford, FL
32773
(407)221-3108
jbpittma@gmail.
com
Objective
Customer Service Support Technician
Employment History
Promoted to Commercial Tech Support Representative
06/16/2015 to Present Summit-Broadband
 Troubleshooting Phone (IAD, PBX, PRI, Analog) issues
 Troubleshooting Internet Issues on circuits and switches and interfaces (T-Marc, Cisco,
Raisecom, Fiber ONT)
 Help Field Techs with installing new equipment into business accounts ( Provisioning
Static IP’s to interfaces and fiber ONT’s through Adtran GUI, Provisioning correct
speeds on interfaces for Internet Access)
 Receive and resolve Commercial customer requests via phone, e-mail and internal
ticketing system
 During outage interact with internal personnel to be liaison to Commercial customers
 Assist in dispatch of technicians to job sites
 Continually maintain working knowledge of all company products and services from a
technical standpoint

Tech Support Specialist
01/25/2015 to 06/16/2015 Summit-Broadband
 Walked the floor and helped new Tech Support Representatives their first week on the
phones
 Troubleshoot phone, internet, and cable issues for residential customers
 Helped with customer service by upgrading accounts, setting up new accounts
 Speaking with businesses when businesses were experiencing issues and sending
diagnostic forms to the NOC/Headend to get issue resolved
 Familiar with Both CFL and Southwest FL as well as Pelican Bay and troubleshooting
Fiber ONT, Cable modems,
Tech Support Specialist Contractor
10/30/2014 to 01/25/2105 Summit-Broadband through Tek Systems
Tech Support Technician
10/07/2013 to 10/30/2014 Centurylink Apopka, FL
 Hired full-time by Centurylink after 6 months
 Fixed internet connectivity issues by powercycling modem etc. diagnose speed issues.
 Dispatch technician trips through ticketing system
 Help customers with tv/Prism issues, powercycle stb boxes, program remotes, help
customers with dvr issues.
 Making sure customer is getting correct channel lineup/package.
Tech Support Contractor
03/18/2013 to 10/07/13 Centurylink through Manpower
 Troubleshoot phone issues for Centurylink customers
 Phone support, help wih no dial tone issues, walk customers through line resets
 Helping customers with voicemail issues and other calling features making sure the
switch is set properly, reset voicemail pins.
Retail Sales Associate Apparel

2. 9/20/2012 to Present Dick’s Sporting Goods , Sanford, FL
 Keep the apparel section of the store organized and keep inventory
 Help customers with any questions or problems involving apparel
 Build displays and merchandise new items on the store floor
Swing Manager
07/07/2010 to 04/15/2012 Racetrac Mt.Dora, FL
 Check in orders and order truck for the store
 Manage associates everyday and make sure daily duties are completed
 Hired as an associate and promoted to swing manager.
Cook / Server / Expo /Cashier
01/2009 to 12/2009 Crisper’s Longwood, FL
 Performed every duty in store besides manager on regular basis
 Worked front of house and back of house everyday
 Store closed down
Education
2006-2008 Seminole State College Sanford, FL
 Some College Coursework
 Still working on completing degree took a break but plan to go back.
Other Experience
1 year warehouse experience
3 year customer service / retail experience
Experienced with Microsoft Office
Strong leadership skills
Fast learner
Experienced in having to travel around Central Florida Area everyday for work
Experienced in going to businesses and making pitches to add them as new clients