1. PERSONAL DETAILS
NAME Serena Duttoo
IDENTITY NUMBER 90092802000082
GENDER Female
NATIONALITY South African
RACE Indian
MARITAL STATUS Single
CRIMINAL RECORD None
LANGUAGE English
TELEPHONE NUMBER 0616620346
EMAIL ADDRESS serenad@webmail.co.za
RESIDENTIAL ADDRESS Zianetta
342 Kent Avenue,Ranburg
Johannesburg
2194
DRIVERS LICENSE Code 08, with own vehicle
EDUCATIONAL QUALIFICATIONS
SECONDAY EDUCATION
SCHOOL ATTENDED Effingham Secondary School
STANDARD PASSED Matric Bachelor’s Degree
SUBJECTS PASSED English 1st Language, IsiZulu 2nd Language, Business studies,
Mathematics, Physical Sciences, Life Sciences, Life Orientation
TERTIARY EDUCATION
INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT
VARSITY COLLEGE DURBAN NORTH
QUALIFICATION • Vocational Graduate Diploma :: Hospitality Management
- 2014
• Advanced Diploma :: Hotel Management – 2011/2012
• National Diploma :: Business Management and
Administration - 2010
DURATION 3 Years
SUBJECTS PASSED • Business operations :: Food service
• Business operations :: Beverage Service
• Computer Studies
• Business operations :: Rooms
• Customer service Communication
• Accounting Fundamentals
• Work Integrated learning
• Basic Kitchen operations
• Global Business Communication
• Housekeeping
• Menu Control and nutrition
• South African Wine Academy
• Marketing Concepts
• Industry training and development

2. • Finance
2nd Year :: Advanced Diploma :: Hotel Management
• Applied Marketing Strategies
• Assets Management
• Business operations :: Rooms
• Business Law
• Business writing principles
• Computer studies
• Finance
• Food Safety
• Human Resources :: Staffing
• Industry training and development
• Kitchen operations
• Occupational health and safety management
• Planning and project management
• People Management
• Quality Management
• South African Wine Academy
Vocational Graduate Diploma :: Hospitality Management
• Hygiene systems
• Kitchen Management
• Organizational behaviour
• Business Economics
• Convention and Event Management
• Business Management :: Rooms
• International Wine Academy
• Management :: Food and beverage Operations
COMPUTER SKILLS OPERA :: Property management Certified
PASTEL :: Pastel Accounting
Microsoft Office
EMPLOYMENT HISTORY
FASHION TV UMHLANGA
JOB TITLE Guest services
PERIOD OF EMPLOYMENT October 2007 – March 2008
JOB FUNCTION • Guest services
• Manageress
REFERENCE Sideshen Pather
TELEPHONE NUMBER 0837019956
Reason for Leaving: Company closed
M85 BUILDING AND CIVIL PROJECTS
JOB TITLE Administrative Clerk
PERIOD OF EMPLOYMENT Current Position
JOB FUNCTION • Data Capturer
• Tender Pricing Collectables
• Financial procurement of expenses from sites
• Wage management

3. REFERENCE Jay Indurjeeth :: Managing Director
TELEPHONE NUMBER 0824401859
Reason for Leaving: Part time job
SIZA HARDWARE
JOB TITLE Administration Clerk
PERIOD OF EMPLOYMENT January 2010 – December 2010
JOB FUNCTION • Administration
REFERENCE Brij Sewpersad
TELEPHONE NUMBER 0823963860
Reason for Leaving: Was filling in temporarily for an employee
EVO CONSTRUCTION AND MATERIAL SUPPLIES
JOB TITLE Personal Assistant and Data Capturer
PERIOD OF EMPLOYMENT February 2011 – July 2011
JOB FUNCTION • Personal assistant
• Administrative Clek
• Data input and management
REFERENCE Nelisha Mahabeer: HR Manager
TELEPHONE NUMBER 0795158926
Reason for leaving: Family business,Presently working part time
TOP GEAR
JOB TITLE Guest services and relief Duty Manager
PERIOD OF EMPLOYMENT June 2012
JOB FUNCTION • Personal Host to Jeremy Clarkson, Richard Hammond,
James May and Jodie Schecheter
• Hostess and event management
• Guest relations
• Function co-ordination
REFERENCE Nikki :: Event Co-Ordinator
TELEPHONE NUMBER 0765382693
Reason for Leaving: Was a temporary position,while the event
was held in Durban
BAYSIDE HOTEL MANAGEMENT – (PAVILION HOTEL) DURBAN
JOB TITLE • Reservationist
• Guest services attendant

4. • Guest services shift manager
PERIOD OF EMPLOYMENT March 2013 to February 2014
July 2015 to April 2016
JOB FUNCTION • Reservations
• Front office management
• Duties included having a holistic understanding ofOpera
• Making reservations
• Making group bookings
• Reconciling groups daily
• Pit checks
• Check ins and check outs
• Reconciling banking before its sent to the accounts
department
• Cash ups
• Supervising cash ups
• Printing downtime/contingency reports
• Follow up on provisional reservations
• Sending confirmation letters to guests
• Overall supervision of the Front Office department
ADDITIONAL
QUALIFICATIONS
Opera Certified
REFERENCE Vickash Somayi
TELEPHONE NUMBER 0833525354
NOTICE PERIOD 3 Weeks
BAYSIDE HOTEL MANAGEMENT – (PAVILION HOTEL) DURBAN
JOB TITLE • Conference and Events Co-ordinator
PERIOD OF EMPLOYMENT September 2015 to February 2016
JOB FUNCTION • Reconciling groups daily
• Reconciling banking before its sent to the accounts
department
• Cash ups
• Supervising cash ups
• Coordinate details of events such as conferences,
weddings, birthdays,anniversaries, charity events,
surprise parties, trade shows,sales meetings, business
meetings, employee appreciation events and virtual
events.
• Calculate budgets and ensure they are adhered to.
• Book talent, including musicians, bands,and disc jockeys.
• Select chefs or catering companies to prepare food for
event.
• Sample food and select dishes for menus.
• Visit venue to plan layout of seating and decorations.
• Schedule speakers, vendors, and participants.
• Coordinate and monitor event timelines and ensure
deadlines are met.
• Initiates, coordinates and/orparticipates in all efforts to

5. publicize event.
• Edit and design promotional materials.
• Prepare presentations.
• Develop and oversee fundraising events.
• Negotiate and secure event space.
• Secure sponsorships.
• Work with printer and designer to develop event
invitations.
• Create invitee list.
• Send out invitations and manage RSVP list.
• Hire staff to manage the event, including bouncers and
security personnel.
• Manage correspondence.
• Coordinate event logistics, including registration and
attendee tracking, presentation and materials support and
pre- and post-event evaluations.
• Keep inventory of backdrops, projectors, computers, and
other display materials.
ADDITIONAL
QUALIFICATIONS
Opera Certified
REFERENCE Vickash Somayi
TELEPHONE NUMBER 0833525354
NOTICE PERIOD 3 Weeks
PALM ONTINENTAL HOTEL - JOHANNESBURG
JOB TITLE • Duty Manager
• Front office
• Reservations
• Housekeeping
PERIOD OF EMPLOYMENT April 2016 – August 2016
JOB FUNCTION • Ensuring that employees provide excellent customer

6. service at all times
• Making sure that customers are satisfied with the products
or services the Hotel offers
• Dealing with customer complaints.
• Supervising and assigning the duty roster.
• Preparing and checking for VIP’s arrival and escorts
guests to rooms.
• To meet and greet the hotel’s VIP guests, ensuring they
are happy and their special requests are adhered to and
expectations are met and exceeded.
• Checking and supervising the cleanliness of public areas,
coordinating with departments to maintain proper front
office functions and assisting reception.
• Checking cleanliness of lobby and public areas, lights and
as well as front office staff in proper and orderly
appearance and behavior.
• To check on registration cards of arriving guests and
ensures all information should be filled on each cards
either by Guest Relation Officers or the guests.
• Delegating duties,motivating employees to maintain a
positive work atmosphere, managing hotel organization
and cleanliness, providing sales productivity reports to
employees, helping hotel managers and implementing
Hotel policies and procedures.
• Giving instructions to the Night Reception, during the
high occupancy periods,regarding: walk-in guests and
release room blocked because of no- shows
Co-ordinates with all departments concerned in order to
maintain Front Office functions properly.
• Operating the front office computer system in order to
assist front office attendants.
• Answering guests inquires, handles complaints and attend
to the needs of the guests.
• Approving and signing for allowances, rebates etc. as
required by Front Office Cashier.
• Authorising charges to be made for late departures.
• Promoting and maintains good public relations.
• Motivating and maintaining good staff relations.
• Responsible for front office operation during the absence
of Front Office Manager.
• Approving the working schedule for the front office
attendants.
• Ensure the neat of appearance of front office attendant as
well as correct attitude and behavior.
• Assist in marketing of Hotel facilities and services offered
in terms of marketing on social media and on the Hotel
website
• Supervising the reservations department
• Registering the Hotel on booking sites such as
Booking.com, Expedia, Agoda, Trivago in order to
generate higher revenue and market the Hotel
internationally

7. • Assisting the reservations department by Becoming
affiliated with the above sites as well as working with
travel agents to increase reservations and the Hotels
exposure nationally as well as internationally.
• Check cash up and banking of front office staff
• Supervise that all departments are running smoothly and
attend to any concerns and problems that may arise.
• Reservations
• Front office management
• Reconciling banking before its sent to the accounts
department
• Cash ups
• Follow up on provisional reservations
• Sending confirmation letters to guests
• Overall supervision of the Front Office department
REFERENCE Hashika Moonsaar
TELEPHONE NUMBER 0832808286
NOTICE PERIOD 1 Weeks
IBV International Vaults - Sandton
JOB TITLE • Client Relations Officer
• Front office
• Client Services
• Administration
• Vault Assistance
PERIOD OF EMPLOYMENT September 2016 – Current
REFERENCE Wendy Hlongwane
EMAIL ADDRESS wendy@ibvglobal.com
NOTICE PERIOD 1 Weeks
CHARACTER MOTIVATION
I am a self-motivated and dedicated person who takes initiative and performs well under pressure. I
have interacted with colleagues and guests/customers of different nationalities, cultures and at all
levels. Being single allows me to be ambitious and has allowed me to travel, which has enabled me to
grow as a person and to broaden my horizons.

8. Reference Letter
AmithJaichand
Front Office Manager
PavilionHotel andConference Centre
15 KE Masinga Road
Durban,Kwa-ZuluNatal,4000
Date: 12/11/2014
To Whom It May Concern,
As Front Office Manager of the Pavilion Hotel and Conference Centre, I am writing a reference
letter for Ms Serena Duttoo. Serena has been working with me for last 1 year for the position
Receptionist.
Serena was responsible for being a receptionist and a relief Duty Manager. Serena has the ability
to meet the deadlines without compromising with the quality of work. She has proved herself as
an excellent team member.
We understand candidate’s decision to leave our company but her presence is sorely missed at
our company. She has kept very good relation with her colleagues and was highly respected both
as a person and as a professional by management and staff.
I firmly believe that Serena Duttoo will prove an asset for your organization. Her skills and
productive ideas will surely contribute to your organization.
You are encouraged to ask me for any assistance in giving more information about Serena.
Please feel free to contact me.
Sincerely,
AmithJaichand
0742731966

9. TRACKSTAR TRADING 182 PTY LTD P.O. Box 408, DURBAN, 4000
EMAIL: info@pavilionhotel.co.za
------------------------------------------------------------------------------------------------------------
03 February 2014
To Whom It May Concern
RE: SERENA DUTTOO
It is with great pleasure in referring the above employee as a sturdy candidate.
Serena is the perfect example of an uncompromising worker. I have never known her to
be tardy as she always ensures that she goes well and beyond the call of duty to work
diligently and conclude her work. She pose’s great potential as a leader, as she has the
capabilities of leadership, integrity and mannerism.
We wish her all the best in all that she does in her professional and personal life. She
will definitely be an asset for the organization wherever she will work.
Should you require any further information, please feel free to contact me.
Regards
N.SINGH
FRONT OFFICE MANAGER
(NO SIGNATURE AS LETTER SENT ELECTRONIC)