1. • Equity & Gender Black, Male
• Passport number BN902584
• Work Permit ref no JOH 23876/2014/ZSP
• Driver’s license International (class 4 Zimbabwe)
• Resides in Johannesburg, Gauteng
• Nationality Zimbabwean
• Contact Details 071 973 9098
• Email Address joemago@yahoo.com
TERTIARY EDUCATION
Degree/Diploma Course: Institution/s &Year Completed
Bachelors Degree in English
Diploma in Sales and Marketing
Diploma in Education
Diploma in Hotel and Hospitality Management
Solusi University 2006
University of Zimbabwe 2003
University of Zimbabwe 2001
Midlands State University 2007
EDUCATION
Grade: High School/s & Year Completed
Cambridge GCE Advanced Level Certificate Fletcher High School 1995
COMPUTER SKILLS
Ms Word, Excel, Internet, Opera
LANGUAGE PROFICIENCY
English : Fluent
Shona : Fluent
Zulu : Conversational
Ndebele : Conversational
CURRICULUM VITAE OF TAWANDA JOHN MAGO (aka Batista)

2. CURRENT EMPLOYMENT
COMPANY : Courtyard Hotel Eastgate (Afriboom Cleaning Services)
Position : Executive Housekeeper/contract manager
Duration : May 2014 to February 2016
DUTIES
 To plan, organize and control procedures to obtain peak efficiency and guest satisfaction
In the Housekeeping department.
 Have good knowledge of groups, VIPs’ in hotel on daily basis
 To maintain on standards when they arise on any guest feedback or questionnaire.
 To maintain room standards as per policies of the client and doing ‘on the job training’.
 Organize, direct and control the housekeeping staff and staff responsible for cleaning of
all public areas and rooms.
 Communicate services of the client to the guest and handle in a tactical manner any
complaints that may arise from the client or guest with courtesy and attention.
 Supervise and control all updates of room housekeeping status on the computer and
returned by 14hoo.
 Settle any employee differences or disputes quietly away from other employees and
guests and should always be conveyed to the management’s attention.
 Report any maintenance faults daily or immediately if necessary and follow up on
outstanding items, and maintaining operating equipment.
 Ensure that lost property is accounted for and correctly dealt with
 Check discrepancies daily and ensure that they are reported to the front office
department and followed up.
 Ensure rooms and public areas are cleaned and correctly supplied.
 Ensure efficient operation of the linen record paperwork and enforce strict control to
minimize losses and follow clean for dirty procedure
 Do time sheets, leave schedules, sick notes and other personnel information
 Stock is ordered as per procurement procedures and par levels is maintained
 Carry out stocktaking of housekeeping equipment and chemicals
 Plan schedules for special cleaning such as spring cleaning and monitor and manage
room changes
 Carryout company paperwork requirements such as registers once off paperwork and
changes

3. PREVIOUS EMPLOYMENT
COMPANY : Sierra Hotel Group(Randburg)
Position : Executive Housekeeper
Duration : February 2016 to Date
DUTIES
 To plan, organize and control procedures to obtain peak efficiency and guest satisfaction
In the Housekeeping department.
 Have good knowledge of groups, VIPs’ in hotel on daily basis
 To maintain on standards when they arise on any guest feedback or questionnaire.
 To maintain room standards as per policies of the client and doing ‘on the job training’.
 Organize, direct and control the housekeeping staff and staff responsible for cleaning of
all public areas and rooms.
 Communicate services of the client to the guest and handle in a tactical manner any
complaints that may arise from the client or guest with courtesy and attention.
 Supervise and control all updates of room housekeeping status on the computer and
returned by 14hoo.
 Settle any employee differences or disputes quietly away from other employees and
guests and should always be conveyed to the management’s attention.
 Report any maintenance faults daily or immediately if necessary and follow up on
outstanding items, and maintaining operating equipment.
 Ensure that lost property is accounted for and correctly dealt with
 Check discrepancies daily and ensure that they are reported to the front office
department and followed up.
 Ensure rooms and public areas are cleaned and correctly supplied.
 Ensure efficient operation of the linen record paperwork and enforce strict control to
minimize losses and follow clean for dirty procedure
 Do time sheets, leave schedules, sick notes and other personnel information
 Stock is ordered as per procurement procedures and par levels is maintained
 Carry out stocktaking of housekeeping equipment and chemicals
 Plan schedules for special cleaning such as spring cleaning and monitor and manage
room changes
 Carryout company paperwork requirements such as registers once off paperwork and
changes

4. EMPLOYMENT HISTORY
PREVIOUS EMPLOYMENT
COMPANY : PROTEA OR TAMBO HOTEL
Position : Executive HouseKeeper
Duration : May 2012 – to May 2014
DUTIES
 To plan, organize and control procedures to obtain peak efficiency and guest satisfaction
In the Housekeeping department.
 Have good knowledge of groups, VIPs’ in hotel on daily basis
 To maintain on standards when they arise on any guest feedback or questionnaire.
 To maintain room standards as per policies of the client and doing ‘on the job training’.
 Organize, direct and control the housekeeping staff and staff responsible for cleaning of
all public areas and rooms.
 Communicate services of the client to the guest and handle in a tactical manner any
complaints that may arise from the client or guest with courtesy and attention.
 Supervise and control all updates of room housekeeping status on the computer and
returned by 14hoo.
 Settle any employee differences or disputes quietly away from other employees and
guests and should always be conveyed to the management’s attention.
 Report any maintenance faults daily or immediately if necessary and follow up on
outstanding items, and maintaining operating equipment.
 Ensure that lost property is accounted for and correctly dealt with
 Check discrepancies daily and ensure that they are reported to the front office
department and followed up.
 Ensure rooms and public areas are cleaned and correctly supplied.
 Ensure efficient operation of the linen record paperwork and enforce strict control to
minimize losses and follow clean for dirty procedure
 Do time sheets, leave schedules, sick notes and other personnel information
 Stock is ordered as per procurement procedures and par levels is maintained
 Carry out stocktaking of housekeeping equipment and chemicals
 Plan schedules for special cleaning such as spring cleaning and monitor and manage
room changes
 Carryout company paperwork requirements such as registers once off paperwork and
changes

5. PREVIOUS EMPLOYMENT
COMPANY : AFRIBOOM CLEANING SERVICES(PROTEA ORT HOTEL)
Position : Supervisor
Duration : Feb 2011 – to April 2012
PERSONAL ATTRIBUTES AND SKILLS
• A natural forward planner who critically assesses own performance.
• Empathetic communicator, able to see things from the others point of view.
• Adaptability
• Good interpersonal relations
• Honesty and integrity
• Hard worker
REFERENCES

6. Contact Person Company Contact Details
Mr. G. Nel Protea Hotel (OR Tambo) 083 445 4574
(General manager) 011 977 2600
Miss Thia Lombard Afriboom Cleaning Services 083 445 2431
(Operations manager)
Mr Welmer Afriboom Services 076 477 287
(Director)
Miss Chantel Zotho Courtyard Hotel Eastgate 011 622 8437
(Assistant General manager) 081 393 8237

7. Contact Person Company Contact Details
Mr. G. Nel Protea Hotel (OR Tambo) 083 445 4574
(General manager) 011 977 2600
Miss Thia Lombard Afriboom Cleaning Services 083 445 2431
(Operations manager)
Mr Welmer Afriboom Services 076 477 287
(Director)
Miss Chantel Zotho Courtyard Hotel Eastgate 011 622 8437
(Assistant General manager) 081 393 8237