2. Agenda
1. Introduction
2. Flipkart Advantage – How it works
3. Policies of Flipkart Advantage – A quick overview
4. Creating a Consignment
5. Scheduling a Consignment drop
6. Inwarding the Consignment
7. Quality Check Process
8. Track your FA inventory
9. Orders and Returns
10. Recalls
11. Reports
12. Deregistration from Flipkart Advantage
3. Flipkart Advantage - Introduction
Flipkart Advantage is a unique service that allows you to use our best-in-class fulfilment services. All you need to do is store your
products with us and relax, we will do the rest!
We will fulfill your order to the buyers and and handle returns of orders for you as well.
Why Flipkart Advantage?
Additional
Fulfilment
centre
space
Quality
Check by
experts
Packing by
Flipkart
Faster
Delivery
Less scope
for returns
Maximise
your sales
and
enhance
buyer
experience!
4. Flipkart Advantage – How does it work
Register for
“Flipkart
Advantage”
Drop Your
Product at
Flipkart
Fulfilment
centre
Quality Check by
Flipkart
Flipkart will
Inward and store
your Product
Flipkart will Pack
and ship your
Orders
5. Flipkart Advantage - Overview of the policies
Registration
• Register Flipkart Fulfilment Centre address in your VAT
certificate as a principal or an additional business unit
• We will share the documents with you to register for Flipkart
Advantage
• Flipkart Advantage option is available in Haryana, Mumbai&
Kolkata
Inwarding
• We will store, pack, and deliver the orders to the buyer
• We will assign the shipping charge and the SLA
• You have to drop the products using your own logistics
• You have to provide the required logistics form along with box label and the
stock transfer note
• You can recall your inventory at any given moment
Returns
• Return policy for Flipkart Advantage product will be 30 days
• Returns are acknowledged and actioned by us
• If there is a buyer return, no fees are charged to you
• Returns will not impact your defect rate
• Lost products are covered under Seller Protection Fund
Payments
• We will generate the buyer invoice for your orders
• No change in payment cycle
• FA charges will be applicable on periodical basis (storage, pack &
removal charges )
Settlement Value
Selling Price -(Commission + Fixed fee +Pack fee + Storage fee* +
Shipping charges + Express shipping Fee ( If any)+Service tax)
*Storage fee is not order item level
6. Flipkart Advantage – Eligibility and Registration
Eligibility Criteria to apply for Flipkart Advantage services
• Be a registered seller with Flipkart
• Provide the documents required for FA registration
• Add Flipkart’s Fulfilment centre as additional/principal place of business
• Delhi Sellers will have to register “Flipkart Fulfilment centre ”as principal business place from Haryana tax authority
Registration Process
• Obtain VAT Certificate/ receipt from tax authority specifying Flipkart’s Fulfilment centre address as additional/principal place of business
• Upload the VAT Certificate on your portal
• We verify your VAT Certificate
• Registration is completed on positive verification on your seller portal
8. Flipkart Advantage – How to create a consignment (1 of 5)
Step 1 - Click on ‘create
consignment’ to view all your
active listings
Step 2 - Click here to add the
desired product to the
consignment
9. Flipkart Advantage – How to create a consignment (2 of 5)
Step 3 - Add the number of units
that you want to send
Step 4 - Add the insurance value
Step 5 - Click here to
add to consignment
10. Flipkart Advantage – How to create a consignment (3 of 5)
Success message confirms the
listing added to consignment
11. Flipkart Advantage – How to create a consignment (4 of 5)
Step 6 - Once all listings are
added, Click on ‘Create
Consignment’
12. Flipkart Advantage – How to create a consignment (5 of 5)
This is the pop up that displays all the listings that you have added to the consignment
Step 7- Click here to confirm and
add to queue
14. Flipkart Advantage – Adding a Non-FA listing to the consignment (1 of 3)
Step 1 - Click on ‘create
consignment’ to view all
your active listings
This message appears confirming that
this product is listed under Non-FA
and will be listed under FA after it
gets inwarded to store
Step 2 - Add quantity and
insurance value
Step 3 - Click here to
add to consignment
15. Flipkart Advantage – Adding a Non-FA listing to the consignment (2 of 3)
Step 4 - Once all listings are
added, Click on ‘Create
Consignment’
16. Flipkart Advantage – Adding a Non-FA listing to the consignment (3 of 3)
This is the pop up that displays all the listings that you have added to the consignment
Step 5- Click here to confirm and
add to queue
18. Flipkart Advantage – Adding listings in Bulk (1 of 3)
Step 1 - Click on ‘Download Active
listings’ to download a file with all
your active listings
19. Flipkart Advantage – Adding listings in Bulk (2 of 3)
This is the downloaded file with all your active listings
Step 2 - Add the insurance value in
this column
Step 3 - Add the number of units
that you want to send in this
column
The ‘Fulfilment mode’ column
shows the current listing status (FA
or Non-FA) of the product
20. Flipkart Advantage – Adding listings in Bulk (3 of 3)
Step 4 – Upload your
file here
22. How to Schedule Consignment on the Seller portal (1 of 8)
This gives the status of
the consignment
Step 1 - Click on ‘Consignment
Queue’
Step 2 - Click here ‘Print
labels’ tab to print the box
labels & STN
23. How to Schedule Consignment on the Seller portal (2 of 8)
Step 3 - Enter Number of boxes , E-
sugam Number and Upload E-sugam
file
Step 4 - Click on ‘Print labels’
‘Print labels’ - Bangalore
24. How to Schedule Consignment on the Seller portal (3 of 8)
Step 3.1 - Enter Number of boxes
Step 4.1 - Click on ‘Print labels’
‘Print labels’ - Delhi, Mumbai and Kolkata
25. How to Schedule Consignment on the Seller portal (4 of 8)
Sample of box label & Stock transfer note
26. How to Schedule Consignment on the Seller portal (5 of 8)
Step 5 - Click on ‘Schedule
Drop’
27. How to Schedule Consignment on the Seller portal (6 of 8)
Step 7 – Pick a time slot.
Step 6 – Select the time that you
want to drop off the consignment.
You have the option to pick a slot
within a seven-day window
Step 8 – Confirm the time slot
28. How to Schedule Consignment on the Seller portal (7 of 8)
Success message confirms the
schedule with the booked date and
time
29. How to Schedule Consignment on the Seller portal (8 of 8)
This status changed to
‘Scheduled’ and ‘Booked’
once drop slot is confirmed
You can reprint labels if
required
31. Inwarding Process
You drop your
consignment
Gate check of
STN & other
details
You need to come
back with ready
detailsFail
PassOver to QC experts
Experts QC as
per
guidelines
Pass
Fail
Inwarded in
storage area
Sent to unsellable
inventory, you can
recall the consignment
Pass
1. Primary package should not be torn, damaged, or wet
2. Bubble wrap or thermocol is recommended for electronic items to
avoid edge damages
3. Empty space to be filled with fillers such as bubble wrap, thermocol,
air fillers
4. Only Flipkart consignment Id should be readable. All other barcodes
or labels should be removed
5. Freebie and Primary product should be packed together
6. Expiration date of the product should be more than 90 days from the
date of inwarding
7. Importer/Manufacturer address should be present on the product
8. MRP printed on the product should not be less than Flipkart selling
price
9. Not for sale products should not be sent to Flipkart FC
10. Please make sure the quantity mentioned while creating consignment
matches with the quantity shipped
QC Guidelines summary
32. Tracking of the inwarding process (1 of 2)
Clicking on the ‘consignment name (ID)’ gives you
• Complete tracking and transparency on the dropped consignment
• Complete details on the dropped consignments
Let’s see how…
Click on the
consignment name (ID)
to get full information
33. Tracking of the inwarding process (2 of 2)
New features of the Consignment queue tab
1. Quantity Sent/Received - Reconcile the received
quantity with the quantity that you have committed
to send.
2. QC Complete/QC in process – Out of the units
received at the fulfillment centre, you can track the
status of the quality check in REAL TIME
Example-
Out of 20 units received
QC passed: 5 units
QC failed: 4 units
QC in process: 11 units
3. Inwarded to Store - All QC passed units are
processed for inwarding into store as units that are
available for sale on flipkart.com. The inwarding may not
reflect immediately on the portal.
Example-
QC passed: 5 units
So, 5 units are ‘Inwarded to Store’.
QC tickets still pending for 11 units. As the QC is
completed, the number of QC passed units in
‘Inwarded to Store’ accordingly increases
21
3
Understanding the Consignment Screen
35. Real-time status on Quality Check Process (1 of 3)
QC Tickets
When an item is inwarded at the ‘Fulfilment Centre’, a quality check is done to identify if there are any quality issues with the product. Identified
issues, if any, are captured as a ticket in the Fulfillment Centre. These are called QC tickets.
The quality check features help you to:
• View and download all the QC rejected tickets
• get transparency on the quality checks of your consignment
Let’s see how…
Click on the
consignment name (ID)
to get full information
36. Real-time status on Quality Check Process (2 of 3)
Features of Quality Check process
1. QC Complete / QC in process – Out of the
units received at the fulfilment centre, you
can track the status of the quality check in
REAL TIME
Example-
Out of 20 units received,
QC passed: 5 units
QC failed: 4 units
QC in process: 11 units
2. View All QC Tickets - Click here to view all
the rejected and pending QC tickets along
with the reasons
3. Download QC Tickets - Click here to
download all the rejected and pending QC
tickets along with the reasons
1
23
37. Real-time status on Quality Check Process (3 of 3)
View all rejected and pending quality check tickets with reasons
Download the report for all rejected and pending quality check tickets
with reasons
When a QC ticket is captured with a status as ‘New/Awaiting Clarification’, a response is awaited from you with a clarification and/or a further
course of action. Once the required corrective action is taken, you have to contact Seller Support confirming this and request for a repeat quality
check on the said units.
39. Track your FA inventory (1 of 4)
The FA inventory features helps you with
complete tracking of:
• The number of units that are being
processed for orders
• The number of units that you can recall
• The number of units you have recalled
• The number of units that have been
packed and are ready to be dispatched to
buyers
• The number of unit that are returns
• The number of units that QC rejected
Let’s see how…
40. Track your FA inventory (2 of 4)
Features of the FA Inventory tab
1. Selling Price – The Flipkart selling
price (FSP) per unit of the item
2. Available to sell - The total number of
units under this SKU from all the
consignments that are QC passed and
are available to be sold on
flipkart.com
3. Reserved - The number of units that
have been ‘reserved’ either due to
orders placed by customers or have
been recalled by you
4. Unsellable - The number of units that
are unsellable as they are either
rejected by QC or are returns and can
be recalled by you
2
1 3
4
41. Track your FA inventory (3 of 4)
Features of the FA Inventory tab (contd.…)
5. Work in Progress
• Returns – Units that have been returned
by buyer and QC is in process
• Inwarding– Units for which QC is still in
process
• Dispatch to Customer – Units that have
been packed and are ready to be
dispatched to buyers
• Recall – Total number of units recalled,
both sellable and unsellable for this SKU
from all consignments received
• Clarification Pending – Units that are QC
pending and clarification is awaited from
you
5
Click here to recall
Sellable inventory
42. Track your FA inventory (4 of 4)
New features of the FA Inventory tab
(Unsellable Inventory)
1. QC Rejects – The number of units of
this SKU that have been rejected
during QC and hence unsellable
2. Returns - Units of this SKU that have
been returned by buyer and have been
quality checked at Fulfilment Centre
and are now ready to be recalled
3. Recall All Unsellable Items - You can
recall all unsellable items in bulk by
clicking here
2
1
3
44. FA Order visibility on Seller Portal
Note: Both FA & Non FA orders are visible, however, FA orders are actioned by Us. You can view & track their statuses
FA order appears as
above
Step 1:Filter Service profile -
FA under dropdown
45. FA Return visibility on Seller Portal
Note: You will be able to see the returns for both FA & Non FA however, FA orders will be marked as ready only.
FA order appears as
above
Step 1:Filter Service profile -
FA under dropdown
47. How to Recall Inventory
Recall Inventory
Sellable Unsellable
- Select the FSN,
quantity and Recall
- Share logistic form
with us
Dispatched from
Flipkart Fulfilment
centre
- Recall all Unsellable
Inventory
-Share logistic form with
us
Dispatched from Flipkart
Fulfilment centre
Delivered to You
48. How to Recall Sellable Inventory (1 of 2)
You can track Sellable and
Unsellable inventory count
here
Click Here for detailed
report
Step 1: Click on ‘FA
Inventory’ tab
Step 2: Click Here
to Recall Sellable
Inventory
49. How to Recall Sellable Inventory (2 of 2)
Step 3: Enter the Quantity
that you want to Recall
Note: Quantity Should be
equal to or lesser than the
Inventory Available with FA
Step 4: Click on ‘Return’
to Recall the inventory
50. How to Recall Unsellable Inventory (1 of 2)
Check Here for the Reason
Click Here for detailed
report
Step 1: Click on ‘FA
Inventory’ tab
Step 2: Click on
Unsellable Inventory
Step 3: Click here to
Recall All Unsellable
Inventory
51. How to Recall Unsellable Inventory (2 of 2)
Step 4: Click yes to
confirm the recall
52. How to check the recalled Inventory Status
Click here to track the
Recalled Inventory
Step 1: Click Here to
Track the Recalled
Inventory
Check here for
Recall status
Check here for
recall reason
Click here for
more details
Check here to know
request creation owner
Check here for Recall
Requested Date
54. Readily available reports from the seller portal (1 of 2)
1. Reports are available in an easy
drop-down option
2. Select the date range as
required
Note: Invoice date range can be a
maximum of 30 days. However,
multiple reports can be generated
1
2
55. Readily available reports from the seller portal (2 of 2)
1. Success message to indicate that your
request for report is successful and the
report is getting generated
2. Status – Status of the requested report
– In the first case the report is in
‘Processing’
3. Status - Status of the requested report
– In the second case the report is
‘Download’, which means that the
report is ready and can be downloaded
Please refresh the page for the status to be
updated
2
1
3
57. Flipkart Advantage Fees
Refurbishing fee is not
charged as promotional
offer!!
For customer returns, no
fees are applicable!!
Delivery of returns is Free
as promotional offer!!
The different types of fees that will be charged for Flipkart Advantage are Packing Fee, Removal Fee and Storage Fee.
• Storage Fee:
Seller will be charged a storage fee of Rs. 14 per cu.ft per month. The volume will be measured based on the post packaging size of the unit.
• Packing Fee and Removal Fee:
Packing Fee will be charged for each unit and will be charged at order dispatch, Removal Fee will be charged post dispatch of your inventory from
warehouse.
• Shipping Fees
Flipkart shall deduct the shipping cost from the transaction value before settlement. The rates for ‘Forward shipping’ and ‘Reverse shipping’ will
vary. ‘Forward shipping’ and ‘Reverse shipping’ rates will also vary for heavy and non-heavy shipments.
For a detailed rate card for Flipkart Advantage services, please click here
58. Payment Transaction File
NDD/ Express delivery:
Stands for Next day
delivery
Packaging Rate: The rate
applicable to pick and pack
the product
Removal Fee: If a seller
wants to remove the
inventory from Fulfilment
centre
Storage fee: The fee
charged to store the
product in Fulfilment
centre
60. Deregistration from FA
To Deregister
1. You can request for deregistration from FA by calling Seller Support at 080-6798111 or emailing SS@flipkart.com
2. Any pending payments/ due will be notified prior to dispatch. All dues must be cleared before dispatch
3. During deregistration, you will be required to remove our FC address from VAT and notify us
62. Glossary
Consignment status:
1. Created: Consignment request is created
2. Booked : You have booked the time slot for dropping your consignment at our Fulfilment centre
3. Received : You have dropped the consignment
4. QC in progress : Consignment items received, will undergo a quality check before it is accepted for inwarding
5. Inwarded : QC process was successfully completed and product added to inventory
Drop schedule:
1. Not scheduled: You have not scheduled the drop, the next step would be click on print label and schedule the drop
2. Scheduled : You have scheduled the drop. However, you are yet to drop the consignment
3. Dropped: The consignment has been dropped at the fulfilment Centre
Inventory
1. OOS : Out of stock
2. FA : Flipkart Advantage
3. PL : Procurement logistics
4. Express delivery : Next day delivery
5. Unsellable : Inventory which is not sellable
6. Pick & Pack Rate : The rate applicable to pick and pack the product.
7. Removal Fee: If a seller wants to remove the inventory from Fulfilment centre
8. Storage fee: The fee charged to store the product at Fulfilment centre
63. Glossary - continued
Recall Status
1. New/created – new request placed by the seller, waiting for approval
2. Pending Documents approval – whenever a form is required for sending/dispatching the recall request - T2, Form 38, vat 47, form 403, etc.
has to be uploaded
3. Procurement & Logistics request approved – request created, approved by PL team
4. Packed – items packed by FC
5. Dispatched – from FC to PL team
6. PL Received – PL receives the consignment
7. PL Dispatched– Dispatched to the seller
8. Completed – seller received, POD uploaded in the system
