Инновации и изменения — вызов номер один для современной организации. Не сколько, потому что организации должный управлять изменениями в процессе перехода от аналогового прошлого к цифровому будущему, сколько потому что им нужно осуществить сдвиг парадигмы в сторону отказа от нацеленности на выполнение и поставку и сосредоточения на инновациях и открытиях. Всё большую значимость приобретает интеллектуальный труд в смысле применения уже имеющихся и, что еще более важно, получения новых знаний.
Системы Discovery Kanban — это специальная разновидность систем канбан, которая предназначена для организации процессов интеллектуального труда, выступающих в качестве главного катализатора инноваций и изменений. Примеры систем Discovery Kanban: Upstream Kanban (управление входящими процессами), Experiment Kanban (обоснованное обучение) и Observation Kanban (принятие стратегических решений). В данной презентации мы расскажем о каждой из систем Discovery Kanban, обратим внимание на сходства и различия между Discovery Kanban и Delivery Kanban, укажем место этих систем в цикле открытий и объясним, почему они должны стать чем-то большим, чем просто стикерами на доске.
In many aspects this is not lean:
It does not show respect for people
It does not exhibit flow (to the contrary it will show uneven load, …)
It clearly is not continuous improvement
In analogy with improvement…
What does this mean?
What are the obstacles?
What role can Kanbanization play here?
Popular account = Accident + immediate success
Spence Silver
Experiment
Solution looking for a problem
3M resistance
glues that stick versus a piece of paper that eliminates tape
Bob oliviera
Weak glue was applied to a bulleting board on which small pieces of paper could be stuck
This only got luke warm reaction
Art fry
Solving a problem
The 3M story gives us an insight in the innovation from the perspective of the innovator or entrepreneur.
Spence Silver started with doing something different (using more polymers in the mixture).
Often this is the starting point. Doing something different, using something in a context that it has not been used. A process of dis-embedding or deframing.
Often this gives us a solution that is looking for a problem.
So the next step is that of interacting and translation. Interacting with stakeholders that can help identify problems to your solution. Often this is a process of mutual adaptation. Each stakeholder brings a new perspective to which the innovation may have to be adapted.
After finding a problem/solution fit, the organization and customers are mobilized.
While the perspective of the entrepreneur is one of path creation, the perspective of the organization is one of path dependence.
Path dependence is the idea that decisions we are faced with depend on past knowledge trajectory and decisions made in the past.
In other words, history matters. In the case of 3M, it was the long history of making glues that stick which made it difficult to envisage applications of a glue that does not stick.
Contradiction between commitment and uncertainty
OPTIONS THINKING
Attention to weak signals
Not just the stories of Nokia, Blockbuster or Kodak that did not detect the signals from the market or did not react appropriately to signals of disruption;
But also the stories of people like spence silver that are working on an invention of wich the value might not be clear at the start
Discovery Kanban is an aggregation of Kanban Systems that support innovation and change by developing the capabilities that are needed to overstep the contradiction between commitment and uncertainty.
It combines what we think are the three critical elements for integrating innovation in the day-to-day work.
Making sure that items are not stalled.
On the outbound side most the often, the attention needs to go to items that are blocked.
On the inbound side the attention needs to go to items that may be stalled because they receive insufficient attention. For example because the focus is entirely on the outbound delivery.
Above and beyond the organized feeedback loops that are part of the day-to-day work, organizations in a fast changing environment need to pay attention to weak signals.
Weak signals can take the form of the famous invisble gorilla, i.e. major threads or opportunities that may or may not be visible to the organization but to which the organization does not seem to have an appropriate response.