Unichrone imparts Operational Excellence Training Course for the middle and senior management audience. The course is for 4 days and helps the participants to understand with thorough information on Operational Excellence subject.

1. Operational Excellence Training
Achieving the excellence
www.unichrone.com

2. About Unichrone
We are a professional training institute with an extensive portfolio of professional certification courses.
Our training programs are meant for those who want to expand their horizons by acquiring professional certifications across
the spectrum. We train small- and medium-sized organizations all around the world, including in USA, Canada, Australia, UK,
Ireland and Germany.
We offer courses in various categories such as Project Management, IT Service Management, IT Security and Governance,
Quality Management, Agile Project Management, DevOps, and IT Courses.
We have trained numerous professionals worldwide and are a trusted partner for Fortune 500 companies, small and medium
businesses, and government organizations to deliver globally-recognized training and certification programs.
Unichrone certification training programs are adhered to global standards such as PMI, TUV SUD, AXELOS, ISACA,
DevOps Institute, and PEOPLECERT.
Guaranteed
Quality
Handpicked
Trainers
Global Presence Online Training Option
We’ve trained professionals across global companies

3. Structure of Operational Excellence

4. Unichrone Training Advantages
4 D a y I n s t r u c t o r l e d O n l i n e C l a s s r o o m T r a i n i n g
S i x S i g m a M a s t e r B l a c k B e l t T r a i n e r
C o p y o f O p e x C o u r s e M a t e r i a l
3 2 P D U C e r t i f i c a t e w i l l b e o f f e r e d
I n t e r a c t i v e s e s s i o n w i t h C a s e S t u d i e s
O p e x P r a c t i c e T e s t s w i t h d e t a i l e d a n s w e r s a n d e x p l a n a t i o n s
E x a m F e e s i n c l u d e d i n t h e t r a i n i n g f e e s
P o s t T r a i n i n g As s i s t a n c e a n d C o n s u l t i n g
T r a i n i n g S e s s i o n s w i t h c u s t o m i z e d d a t e s a n d t i m e s t o s u i t y o u r r e q u i r e m e n t s

5. ELIGIBILITY CRITERI A
Six Sigma Black Belt certification training course is beneficial for engineers,
managers, quality professionals and technical staff with a minimum of 2 years
work experience.
To take up the Six Sigma Black Belt Certification Training, professionals should
have completed their Six Sigma Green Belt Certification.
WHO SHOULD ATTEND
Engineers / Professionals / Executives who want to understand Six Sigma as a
management tool for process and performance improvement at their work place
Managers, Project Leaders, Senior Engineers, Black Belt Candidates and
anyone who desires an understanding of Six Sigma principles and skills.
Also production managers, front line supervisors, quality professionals, and
individuals who are responsible for improving quality and processes at an
enterprise or departmental level, including champions and process owners.

6. Operational Excellence Advantages
C E R T I F I E S Y O U R
T A L E N T
B U I L D S
C U S T O M E R
L O Y A L T Y
P E R F E C T
E X E C U T I O N
H E L P S B U I L D I N G
V A L U E S
G L O B A L L Y
A P P L I C A B L E
H E L P S F O R
B E T T E R J O B S

7. Syllabus of Operation Excellence
Training
Strategic Planning & Deployment (Day 1)
Introduction to Operational Excellence
Strategic Planning & Deployment for Initiatives
•Importance of Strategic Planning
•Hoshin Kanri
Process Flow
Four Phases
•SWOT Analysis
•PEST Analysis
Organizational Process Management & Measures
• Performance Measures
Balanced Scorecard
Key Performance Indicators (KPIs) & Metrics
Line of Sight – Measures to Strategies
Financial Measures
Net Present Value
Return-on-Investment (ROI)
Cost-Benefit Analysis (CBA)
Hard Cost, Soft Cost & Cost Avoidance

8. Syllabus of Operation Excellence
Training
Lean Management (Day 2)
Introduction to LEAN Management
Learning Objectives
Key Deliverables
•Analytical Tools in LEAN
 Value Stream Mapping (VSM)
Spaghetti Diagrams
GEMBA Walk
Genchi Genbutsu
•LEAN Methods / Toolkit
LEAN Principles
5S
The Toyota 3M Model
Poka-Yoke / Mistake-Proofing
KANBAN
Push-Pull System / Strategy
Standardized Work
JIDOKA
Just-In-Time

9. Syllabus of Operation Excellence
Training
Lean Management (Day 2 & 3)Continued..
Cycle-time Reduction
Visual Control or Management
Continuous Flow
Heijunka
Single-Minute Exchange of Die (SMED)
KAIZEN
Meaning & Background of KAIZEN
Meaning & Background of KAIZEN Blitz
Process Characteristics
Primary Project Metrics
 LEAD Time
Cycle Time
Turnaround Time (TAT)
Process Cycle Efficiency (PCE)
Yield
Impact of Hidden Factories on Project Metrics

10. Syllabus of Operation Excellence
Training
Process Excellence (Day 3 & Day 4) (Continued…)
DMAIC Problem-Solving Process – An Overview
DEFINE Phase
•Key Deliverables
•Overview: DEFINE Phase
•Voice of the Customer (VOC)
•Critical-To-Quality (CTQ)
•Project Charter
•Defects Per Million Opportunities (DPMO)
•S-I-P-O-C & C-O-P-I-S
•Process Mapping & Flowcharting
MEASURE Phase
Key Deliverables
Overview: MEASURE phase
Data Types
Operational Definition Worksheet (ODW) for base lining
Data Collection Plan / Form (DCP / DCF)
Process Capability Indices (PCI)

11. Syllabus of Operation Excellence
Training
Process Excellence (Day 3 & Day 4) (Continued…)
ANALYZE Phase
•Key Deliverables
•Overview: ANALYZE Phase
•Root Cause Analysis (RCA)
5-WHY Analysis
Fault-tree Analysis (FTA)
Corrective Action-Preventive Action (CAPA) mechanism
•Pareto Chart
•Run Chart
•Histogram
•Box Plot
IMPROVE Phase
•Key Deliverables
•Overview: IMPROVE Phase
•Techniques for generating creative solution ideas
•Tree Diagram
•Failure Modes & Effects Analysis (FMEA)
•Statistical Process Control (SPC) – An Overview

12. Syllabus of Operation Excellence
Training
Process Excellence (Day 3 & Day 4) (Continued…)
CONTROL Phase
•Key Deliverables
•Overview: CONTROL Phase
•Introduction to Control Charts
Control Chart Selection
Decision-making Tree
Control Chart for Continuous Data:-
X-bar & R-chart
X-bar & S-chart
Individual & Moving Ranges Chart
Control Chart for Discrete Data
•c-Chart (Number of Incidents)
•u-Chart (Incidents Per Unit)
•p-chart (Percent defective)
•np-Chart (Number of Defectives)
Process Management Charts
Process Control Plan (PCP)

13. Contact Us
India
Unichrone Learning
No 361/A, 1st E Cross,
4th Block, 8th Main, Basaveshwar Nagar,
Bangalore-560 079, Karnataka , India
Email : support@unichrone.com
United Kingdom
Unichrone Learning
Building No. 10
Trafalgar Square, London, WC2N 5DU
Email : support@unichrone.com
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support@unichrone.com